Kim Gutman
Medical / Dental Office Professional
**** ********* **** *** *** 704-***-****
Charlotte, NC 28216 acw6ye@r.postjobfree.com
Professional Summary
Office professional with more than 15 years of experience in Customer Service, Office Management, Administration and Business functions of the Dental & Medical Organizations.
Skilled with Insurance requirements, including directly interfacing with Insurance Companies to clarify, negotiate, and resolve all levels of medical business issues.
Directly work with patients to establish payment, payment schedules, and collection of past due balances.
Directly interface with Collection Agencies to provide information & follow through on past due accounts.
Dedicated to using skill set to contribute to an ongoing efficient and productive office environment.
Experience
Urology Specialists of the Carolinas, Patient Account/Collections Representative February 2013-Present
Collect outstanding monies
Create and generate payment plans for (8) office locations
Collaborate with the Office Coordinators with financial assistance and payment plans
Create and generate collection reports for all offices
Review the daily schedules for patients with outstanding balances and instruct offices on collecting payments
Pre-surgery collections
Review outstanding claims
Meet with patients to discuss concerns and billing issues
Collaborate with the providers keeping them informed of patient payment plans and status on outstanding accounts
Work with the collection agency on patient balances
Dr. Daniel Skotzko - Family, Cosmetic, Implant and General Dentistry,
Consultant/Special Projects Coordinator December 2011-June 2015
Created staff training manual focusing on customer service, collections, front desk operations, appointment and new patient protocol and guidelines to provide exception verbal and written communication through letters, phone call scripts and patient interaction
Responsible for insurance recovery/collections which resulted in bonuses for the staff during the second quarter
Redesigned and developed new standardized forms to send to patients with electronic reminders
Creating Direct Mailing Campaign
Trinity Cosmetic & General Dentistry Patient & Insurance Coordinator April 2009- November 2011
Verified eligibility of insurance coverage filing all claims including Medicaid and NC Health Choice
Presented treatment plans with financial options to patients.
Managed incoming/outgoing payments, prepared billing statements
Handled outstanding claims and other correspondence with insurance companies.
Checking in/check out of each patient along with preparing for new patients
Pompeii Dentistry, Insurance/Financial Coordinator July 2007- April 2009
Verified eligibility of insurance coverage including Workman’s Compensation, filing necessary claims
Fiscal responsibilities included collections and exceeded revenue goals on monthly basis.
Provide exceptional customer service
Verified eligibility of insurance coverage filing all claims including Workman’s Compensation and secondary insurance carriers
Joseph T. Jakubek, D.D.S., Insurance/Financial Coordinator July 2005- July 2007
Verified eligibility of insurance coverage filing all claims including Workman’s Compensation and secondary insurance carriers
Exceeded collection revenue goals on a monthly basis
Developed treatment and financial plans for patients
Participated in outside marketing efforts to increase patient base
Managed dental practice with multiple locations including appointment scheduling, supervising and training staff in dental practices and customer service
Jeff Blackburn, D. D. S., Midlothian, VA Office Manager November 2003-February 2005
Hired new employees
Developed advertising plan to expand and promote business
Maintained insurance claims with primary/secondary carriers and Workman’s Compensation
Reduced outstanding dental collections by 75% in six months
Kowal & MacIlwaine D.D.S., Richmond, VA Dental Assistant/Office Manager March 2002-November 2003
Hired new employees
Checking in/check out of each patient along with preparing for new patients
Use of Business Office software to organize scheduling, payment and financial information
Smiles by Design, Amy Jo Ward-Pardon, D.D.S.-PA, Kernersville, NC
Office Assistant/Receptionist November 2001-March 2002
Checking in & check out of each patient
Use of business software to schedule appointments
Education & Credentials
North Iowa Community College, Mason City, Iowa
John Tyler Community College, Chesterfield, Virginia
X-Ray Certification,
Proficient in Microsoft Office
Quicken for Business
Forehanded Dentistry
Digital X-Rays
Customer Service Training