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Manager Customer Service

Albany, Oregon, United States
October 23, 2016

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Peter Leung

541-***-**** **** SW Pickford Street, Corvallis, OR 97333

Executive Summary

Breadth of knowledge: network marketing skills and business branding experiences, customer service and data processing management. Community organization and international relationship building experience.

Strong interpersonal, intercultural skills and experience to create professional relationships with stakeholders in government agencies, higher education institutions, business, civic organizations.

Outstanding written and verbal communication skills and equipped with multi-faceted perspectives to work effectively with diverse audiences. Fluency in English and Chinese Mandarin & Cantonese.

Effective team building, fostering collaborative relationships and vision.

Publicly recognized personal integrity, business ethics, and community engagement leadership.


Community Project Organizer (Salem, Corvallis, Eugene, Gresham, Woodburn) 1992 - Present

Substantial experience providing leadership to nurture and engage stakeholders in state government, business organizations, higher education, and civic organizations as collaborative partners to cultivate, develop, and implement symbiotic initiatives, community projects and programs.

Project examples:

-Salem – Appointed by Oregon Governor as commissioner and chair to serve on the Commission on Asian Affairs. (1996-2000) Addressed issues and concerns of the diverse Asian ethnic communities and served as resource for state agencies to improve communications, write testimonials, testify, and advise state legislators and state agencies on behalf of the minority communities. Recognized as “exemplary community leader” in Governor Kulongoski’s MyOregonStory website (2002-2010).

-Corvallis – Chaired the September 11 Countywide Commemoration Committee in 2002. Collaborated with city, county governments, businesses, religious and civic organizations, for a week-long event, including healing activities, music concert, public forum, countywide public observance ceremony, candlelight vigil, while reflecting on each person’s contribution to peace, justice, and compassion.

-Eugene – Served as chief organizer for Older American Month Celebration in May 2006. Built collaboration with OASIS, American Cancer Society, American Diabetes Association, American Heart Association, and United Way to impact health policies.

-Gresham – Catalyzed the community’s first Asian American Heritage Month Celebration, which resulted in a joint resolution, proclamation, and community engagement plan, a joint collaboration of the community, business, and government officials during the month of May, 2007.

-Woodburn – Organized “Honoring Education Volunteers Day” celebration through a symbiotic partnership with Latino community activists, School District, Chamber of Commerce to strengthen Latino community involvement, broadcasted live by Latino Radio Station, La Pantera, Nov 28th 2007.

Customer Service Business Startups and Franchise Operations 1993-2016

Day to day management responsibilities including P/L, cost containment, budget/finance.

Developed a culture to serve with love and to understand that we are in the “people business” to serve food and not the other way around, to create special moments with the guests we serve.

Substantial experience to build strong relationship, shared vision with team members, open communication and cultivating a culture of gratitude, value and appreciation.

Successful entrepreneurship and community-based marketing: Built China Delight business to become Corvallis’ reputable vegetarian haven with over 1.5 million dollar annual sales before selling the business and franchise Elmer’s Pancake House in Eugene, OR.

-Assistant Manager, Burgerville, Albany, OR 2015-16

-Assistant Manager, Golden Town Buffet, Albany, OR 2013-15

-Owner/Manager, Happy Garden Buffet, Woodburn, OR, 2006-08

-Franchisee/Manager, Elmer’s Pancake House, Eugene, 2004-05

-Owner/Manager, China Delight, Corvallis, OR, 1993-2004

International Management Experience 2006-2010

Worked with supplier and manufacturer in China, verifying their compliance with standards and developing solutions to fix problems. Physically lived in China during most of the employment period.

Employment focused on business policy design, community outreach strategy, and international business projects for an underground water pipe management and construction company.

-Director of China Operation, InterGlobal Forest, Eugene, Oregon 2006

-Director of Policy, Research & Planning, Construction Professionals Develop Ctr., Hong Kong 2010

Data Processing Department Administration & Management 1985-1992

Six years as full charge manager responsible for all aspects of data processing department.

Staffing, budgeting, evaluation, purchasing and installation of software, hardware upgrades, programming design, trouble-shooting.

Compliance and enforcement of company policy and standards.

-System & Computer Services Supervisor, Mobil Chemical Corp., Macedon, NY, 1989-92

-Data Processing Manager, Toledo Pickling & Steel Sales, Toledo, OH, 1986-89

-Programmer Analyst, Renkim Corporation, Lincoln Park, MI, 1986

-Programmer, Olde Discount Brokerage, Detroit, MI, 1985

Community, Business, Education & International Relationship Building

Community– Served as Chairman for the following boards: Benton County Food Service Advisory Council; Publicity Committee, OSU-Corvallis Symphony Orchestra; Community Alliance for Diversity; Benton County Steering Committee for Oregon’s Sesquicentennial Celebration. Corvallis Branch President, NAACP and Eugene branch First Vice President, NAACP.

Business – Served as chair and board member for Benton County Advocacy Committee, Corvallis Chamber of Commerce; Economic Development Council, Lane County Chamber of Commerce; Corvallis Conventions and Visitors Bureau, Corvallis City Club.

Education – Served as board member for Eugene School District Equity and Diversity Committee, Tag Regional Planning Committee & Underrepresented Minority Achievement Advisory Committee (Oregon Department of Education). Diversity & Civic Engagement Council (Linn Benton Community College) and Community Representative for Diversity Committee of Northwest Christian College. Served as International Education coordinator for International School of Modern Technology Charter School.

International Relations – Worked closely with Oregon State government and Oregon State University to organize cultural exchange visits. Established on-going community support for government and business collaborations and intergovernmental relationship building between Oregon and Henan, Fujian, and Shandong Provinces in China. Served on Oregon Joint Legislature Sister State Committee. Appointed by Henan Provincial Government as official oversea representative in Oregon.


M.A. Interdisciplinary Studies, Oregon State University, Corvallis, OR

B.A. Computer Science, Wayne State University, Detroit, MI

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