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Office Staff, Dispatcher, Administrative

Gladewater, Texas, 75647, United States
October 22, 2016

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Chandra Elaine Ray


Cell: 903-***-****



***** ** **** ***. **, Gladewater, Texas 75647



To obtain a full time position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Be able to work in an environment that will offer a greater challenge; while allowing me to contribute to the continued growth and success of the organization.


October 2016

Key Skills

Proficient or familiar with a vast array of programming languages, concepts and technologies, including:



Microsoft Office Pro

Adobe CS4, CS5, CS6

PHP, JavaScript


Windows 7, 8

Mac Os x

Proficient with a vast array of office equipment including:




Multi-line Phone System

Scanner / Printer


10 key Calculator

Fax Machine


2010 to 2013

Associate Degree in Digital Multimedia Technology (Graduated April 2013)

Associate Degree in Webmaster Technology (Graduated April 2012)

Texas State Technical College, Marshall, Texas

1993 to 1995

Major in Mathematics

Northeast Texas Community College, Mount Pleasant, Texas

1992 to 1993

Major in Mathematics

Alvin Community College, Alvin, Texas

Work Experience

Republic Services

Kilgore, Texas

Full-time job

Residential Dispatcher

October 2015 to August 2016

Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response

Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity

Assigns routes and route sheets to appropriate drivers throughout the day and for the next day; close routes each day

Handle/field incoming calls and e-mails from customer service, city representative and sales department; manages requests for pick-up or container delivery and ensuring same-day service

Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues

Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues

Ensures same-day service on missed pick-ups by coordinating driver movement in the field

Records and documents information from drivers and distributes to appropriate departments

Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues

Work Experience Continued

Computers by Mike

Naples, Texas

Full-time job

Office Manager/Designer

June 2013 to August 2015

Office Manager:

Maintains office services by organizing office operations and procedures; designing filing systems; reviewing and approving supply requisitions.

Responsible for the facilities day-to-day operations

Manages the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.

Assign daily jobs and dispatch employees to customer houses when ordered for on-site computer / network repair or set up.


Multimedia Designing:

Company Letterheads

Company Logos

Business Cards

Web Designing:

Designing and Building Websites

Maintaining Websites

Digital Media:

Creating Flash Galleries

Photo Editing including repairing old damaged photos

Texas Department of State Health Services,

Mount Pleasant, Texas

Full-time job

Clerk III

November 2004 to March 2006

Senior Office Clerk / Office Manager

Bilingual Interpreter

Interview / Eligibility Evaluator

Inventory and Supply Manager



Texas Department of Health,

Mount Pleasant, Texas

Full-time job

Clerk IV

January 1995 to August 2004



Bilingual Interpreter

Interview / Eligibility Evaluator

Inventory and Supply Clerk

Lab Technician

Work Experience Gaps

August 13, 2004 – October 31, 2004

I had a car accident of August 12, 2003, and I was in the ETMC ICU until November 2003 then transferred to Houston therapy rehab center until I was released for surgery July 01, 2004. I had surgery on July 17, 2004.

I re-applied for my job and re-interviewed in October.

April 01, 2006 – August 22, 2010

I was on retirement from the WIC office and receiving disability. After my car accident, I had several health issues that I was still dealing with while I was re-employed at WIC. After retirement, I mainly focused on physical therapy, so I could get out of my wheelchair and walk again. I also had other health issues that needed to be taken care of. I had several surgeries during this time: July 2006, June 2007, December 2008, and June 2009.

At the end of this point, I felt I was healthy enough to move forward. I was no longer in a wheelchair and continually losing weight, so I could remain healthy.

August 23, 2010 – April 26, 2013

Attended College at Texas State Technical College – Marshall, Texas


Phi Theta Kappa International Honor Society

Beta Beta Phi Chapter

Chapter President (Summer 2012 to Summer 2013)

Texas State Technical College

Chapter Treasurer (Spring 2011 to Summer 2012)

Marshall, Texas

Phi Theta Kappa Alumni (Spring 2013 to present)

Activities and Interests


Fiction Novels mostly


Game and Web design


Central America (Costa Rica)


English (native)

Spanish (fluent)


References can be provided upon request

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