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Customer Service Representative

Bowie, Maryland, United States
January 29, 2018

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Linda S. Green

*** ***** ***** **

Bowie, MD ****1


Administrative professional with years of experience. Possess strong customer service and administrative skills coupled with excellent communication. Self-starter who is flexible and committed to getting the job done.

Ability to use the following programs:

• Intuit Quickbooks, Adobe Systems, Microsoft Outlook, Microsoft Excel

• Calculator, Fax & Telephone

Employment History

Domestic Outbound Agent

06/2015 – 05/2016 MainFreight USA/World Trade Logistics Halthorpe, MD

• Tracked shipments until delivered

• Followed up on missing freight

• Filed paperwork of shipments when delivered

• Transferred files from previous month

• Entered shipment cost & finalized orders for invoicing

Customer Service Representative

07/2013 – 06/2015 MainFreight USA/Sandair Logistics Windsor, CT

• First point of contact in assisting customers with directing calls to appropriate person

• Followed up on orders shipped out the previous night

• Created & updated appointment sheets for orders shipping

• Responsible for contacting customers to receive shipment (s)

Customer Service/Administrative Assistant

07/2006 – 04/2012 Columbia Books, Inc. Bethesda, MD

• First point of contact in assisting customer with order placement, accounting, pricing and product information

• Responsible for all collections via telephone, fax, email or US mail

• Handled all banking & recorded all deposits

• Shipped and received all orders daily

• Acquired, distributed and stored office supplies

Administrative Assistant

07/2006 – 07/2006 Discovery Logic Rockville, MD

• Sorted and filed mail for employment verification

• Prepared certificates and licenses

• Contacted and assisted clients to achieve loans and promissory notes for aviation purchases

Customer Service Representative (Call Center)

11/2005 – 06/2006 Automatic TLC East Hartford, CT

• Calculated budget plans and service contracts

• Negotiated prices for renewing oil plans

• Saved clients from terminating accounts

• Made arrangement for payments

• Called and collected on past due accounts


06/1991 Computer Processing Institute East Hartford, CT Information Processing

01/1990 Hartford High Hartford, CT GED

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