Customer Service Representative
Resume:
Linda S. Green
Bowie, MD ****1
********@*****.***
Administrative professional with years of experience. Possess strong customer service and administrative skills coupled with excellent communication. Self-starter who is flexible and committed to getting the job done.
Ability to use the following programs:
• Intuit Quickbooks, Adobe Systems, Microsoft Outlook, Microsoft Excel
• Calculator, Fax & Telephone
Employment History
Domestic Outbound Agent
06/2015 – 05/2016 MainFreight USA/World Trade Logistics Halthorpe, MD
• Tracked shipments until delivered
• Followed up on missing freight
• Filed paperwork of shipments when delivered
• Transferred files from previous month
• Entered shipment cost & finalized orders for invoicing
Customer Service Representative
07/2013 – 06/2015 MainFreight USA/Sandair Logistics Windsor, CT
• First point of contact in assisting customers with directing calls to appropriate person
• Followed up on orders shipped out the previous night
• Created & updated appointment sheets for orders shipping
• Responsible for contacting customers to receive shipment (s)
Customer Service/Administrative Assistant
07/2006 – 04/2012 Columbia Books, Inc. Bethesda, MD
• First point of contact in assisting customer with order placement, accounting, pricing and product information
• Responsible for all collections via telephone, fax, email or US mail
• Handled all banking & recorded all deposits
• Shipped and received all orders daily
• Acquired, distributed and stored office supplies
Administrative Assistant
07/2006 – 07/2006 Discovery Logic Rockville, MD
• Sorted and filed mail for employment verification
• Prepared certificates and licenses
• Contacted and assisted clients to achieve loans and promissory notes for aviation purchases
Customer Service Representative (Call Center)
11/2005 – 06/2006 Automatic TLC East Hartford, CT
• Calculated budget plans and service contracts
• Negotiated prices for renewing oil plans
• Saved clients from terminating accounts
• Made arrangement for payments
• Called and collected on past due accounts
Education
06/1991 Computer Processing Institute East Hartford, CT Information Processing
01/1990 Hartford High Hartford, CT GED
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