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Customer Service, administrative assistant, Spanish

Lithonia, Georgia, 30058, United States
October 22, 2016

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Guadalupe de Jesus de Holt III

**** **** ***** ******

Ellenwood GA 30294

Phone: 404-***-****


Professional profile

Professional executive attendance with experienced over ten years in secretarial work and customer service with Spanish as a first language, with excellent human relations and ability to work operations that need management assistance to achieve the objectives of the company and through teamwork achieve quality results that contribute to the growth of the company and my development as a professional

Work experience

Traumatology Hospital Dr. Ney Arias Lora, Santo Domingo DR

Administrative assistant of epidemiology management May 2012-March 2016

• Redesign the organization of the working platform to control all the information in order to provide rapid response to the any request.

•Report weekly in the online system the notifiable diseases and daily the alarm diseases.

•Creation of protocol of attention for cases of work accidents.

•Collaborate with the medical part of the department to decreased biological accidents and compensation in cases of accidents with injury.

•Collaborate with the National direction of epidemiology (DIGEPI) to successfully be the first center to provide the staff with the training and the accreditation on the CINELA courses

•Organization, confidentiality and discretion in all the medical cases.

•Build relationship with the others epidemiology managements of the health center.

•Sending and receiving documents.

•Process all the information, letter, memos, etc.

Statistics and physical files assistant July 2010-May 2012

compilation and processing of information through manual records book by area

Generate monthly reports.

Identified possible weaknesses and care improvements in the service per area.

Process all the information concerning to the management.

EDESUR Dominicana, S. A-Santo Domingo, DR

Administrative technician supervisor March-September 2009

Collaborate on the incorporation of a special general unit responsible for overseeing all operations in that area, so as to incorporate it into the daily reports in the headquarters.

Administrative technician May 2007-March 2009

CSR coordinator

Recruitment of new trade points to be used as new payment channels.

Reconciling debts with old payments points

Incorporation of new devices with simpler operation and connected directly to the online charging system enterprise use.


Bachelor’s degree in Laws, 9th semester, September 2010-May 2015

Autonomous University of Santo Domingo (UASD)

Technical degree in accounting and secretarial executive, September 2002

Other studies

Quality service

Communication and writing

Courtesy by phone (office etiquette)

Microsoft office (Word, basic excel)

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