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Software Engineer

United States
October 22, 2016

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~Senior Software Engineer~


Dedicated professional with more than 18 years of extensive experience in software design and development with In-depth knowledge of object oriented programming using Java and J2EE technologies. Consistent history of delivering technology solutions to meet growing business needs. Adept at working across teams, determining requirements, identifying areas for improvement and implementing cost-saving business solutions. Excel at setting vision, strategy, and tactics, as well as providing information warehouse and database ETL solutions to deliver maximum value to the business.

Excellent problem solving and programming skills with expertise in implementing multi-tier applications using Java, J2EE, JDBC, JSP, JSTL, HTML, JSF, Swing, JavaScript, Servlets, JavaBeans, CSS, EJB, XML, XSLT.


Object-Oriented and Multithreaded Programming

Technical Project Management and Operations

Business Intelligence (BI) and Data Warehousing

Continuous Process and Performance Improvement

WebSphere and Database Development

Budget Implementation and Cost Control

Problem Resolution and Decision Making

Outstanding Customer Service and Relations


IBM, Atlanta, GA: 1997–Present

Senior Software Engineer 2006–Present

Led and developed complex software solutions and updates throughout the entire SDLC, including analyzing business requirements, designing, coding, testing and implementation to address the needs of around 5,000 professionals across the Global Hardware and Software Support, Sales and Supply Chain teams.

Automated Java EE-based report automation engine, combining all IBM US technical service data to be used in report portfolio that produced over 750,000 reports annually

Oversaw the enhancement and support of 5TB DB2 information warehouse that integrates with ETL for end-to-end automation ensuring availability, usability, and integrity of data

Managed a dynamic, multi-business unit J2EE based web portal with integrated, easy-to-use content management serving the Business Intelligence and Analytics (BI&A) community revamping the security applications, reporting infrastructure, and site administration capabilities

Decreased manual administration 50% by delivering resource management application that enabled managers and team leaders to track more than 50 tasks needing completion for each new hire and exiting employee

Boosted Customer satisfaction rate by innovating a solution to handle dissatisfied surveys while simultaneously providing survey analysis and reports

Increased corporate sales by millions on existing vended solutions while simultaneously securing new sales wins through the implementation of a Cognos BI sales dashboard, which is now being used globally

Collaborated with stakeholders across TSS organization to gather and analyze business requirements to deliver measurement matrix solution, saving over 180 labor hours per quarter by eliminating manual management of metrics while increasing reporting efficiency

Functioned as the lead database and web interface developer of the new custom security model that ensured the security of individual reports, applications, database objects, profiles, and group

Eminence and Excellence awards

Bravo Award for technical leadership and significant contributions to the organization

Roopa Jayadev Page Two

Staff Applications Programmer 2004–2006

Diligently managed the automation and consolidation of over 10 systems in support of management and operations of the US Remote Technical Support Center. Worked across teams to gather requirements, analyze, plan, develop and implement software design solutions resulting in cost savings, automation, and/or revenue growth.

Created and managed ongoing yearly validation of accesses to Lotus Notes applications, achieving 0.0% audit failures for six successive years

Masterfully led the automation and consolidation of over 10 systems to 1 reliable information warehouse automating data transfers and summarizations and delivering interface for data input and reports

Achieved $20K annual savings for the IBM through enhanced ability to optimize staffing coverage and improved accuracy by 50% as a lead architect and developer of a custom scheduler application

Systems Programmer 2001–2004

Displayed expertise in managing the entire project life cycle, which reduced call costs for 10-15 technical support centers and increased productivity by redesigning technical support staffing processes and procedures.

Interacted with the IBM internal customers to address the pain points with the support center operations through IT solutions and establish successful working relationships

Increased US hardware and software support team productivity by building Java user friendly desktop and web applications, including call inquiry, screening and notification solution

Designed and developed automation projects which reduced call costs by 30% for all technical support centers

CGS, Inc. Atlanta, GA (Contractor at IBM)

Java Programmer 1997–2001

Provided solid technical IT solutions and support to US Hardware call centers.

Credited with President Award for successful development, implementation and support of help desk tracking product that provides issue tracking and project management functions

Increased productivity by 20% by providing tools and processes for over 500 call support staff members and helped the teams achieve their goals and exceed their metrics

Provided input to peers, management and customers for recommendations on alternate solutions/improvements.

Designed and delivered several Lotus Notes applications, helping manage organization's need to collaborate, coordinate, manage, and share information


Bachelor of Science in Computer Science

University of Mysore–College of Engineering, Karnataka, India


Computer Languages:

Java and J2EE stacks JSP, Servlets, EJB, JMS, JAAS, JNDI, Web services, JDBC, RMI, JFC/Swing

Scripting Language:

HTML, JavaScript, Ajax, CSS, Jquery, JSON, XML, XSL, XSLT, LotusScript, Shell Scripting

Relational Database:

IBM DB2, Oracle, MySQL

BI Tools:

APP Servers/Middleware:

Version Control:

Cognos 10, 8.x (Report Studio, Query Studio, Cognos connection, Framework Manager)

IBM WebSphere Application Server 7.0, RAD 7.5, Tomcat 7, IBM MQ Series

CVS, Subversion

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