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Customer Service Assistant

California, United States
October 22, 2016

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Elona Sing to he

**** **** ***. ***** ****, MN **407

Telephone: 612-***-****

Objective: Health Care Assistance Managers


Health Care Administration Office Manager *State Department of Health interaction*Health Care Facilities Compliance *Acute& long Term patient Care* North Memorial Hospital Internship* Human Resource Management and with many transferable experiences with more than ten years experience.*Trained Medication Assistant*Certified Nursing Assistant* *Assistant teacher*. A Positive attitude, excellent customer service with interpersonal communication skills and also proficient in Microsoft office suite.


To obtain a position at a growing Health Care provider and/or administration organization that I can provide exceptional support to by utilizing my extensive background,education and experience as an educated Health Care Administrator


Health Care Administrator, Human Resource and office manager with over ten years experience with a variety of transferable skill sets.Worked as Health Care manager for two years as well as patient care as medical practitioner in the area acute and long term care.I possess excellent proficiency with Health care compliance and interaction with state and Department of Health agencies. Health Care office manager with an extensive background in the healthcare field and several years of experience in patient care, Teacher on call TOC and also have office Management work experience with the Real Estate industry and also I have office Management work experience with the Real Estate industry

Employment History

Certified Nursing Assistant/Trained medication Assistant Walker Methodist Health care center Minneapolis,MN


Perform good customer service,answering Phone and desk service

Monitored resident vital signs reported elevated blood pressures to nurse

Reported patient's condition and charting medical information about the resident

Knowledgeable of drug interaction and delivered medications resident

Knowledgeable of EMR and EPIC Charting

Delivered patient care and monitored resident medical condition

Observed for changes in Health Status

Certified Medication Assistant/Nursing Assistant Walker Methodist MPLS 2001-2016

Certified Nursing Assistant Presbyterian Homes (Maranatha) Brooklyn Park, MN 2011-2013

Patient Care and delivered excellent customer service to residents

Monitored patient's vital signs reported elevated blood pressure to nurse

Reported patient's condition and chart medical information about the resident

Uses a the EPIC charting for documentation

Health Care Manager Ladytee Home Service 4727 Wingard Lane Brooklyn Center, MN; 2008-2010

Manage the Care Health service.

Delivered excellent Customer service at desk interaction with customers

Delivered outstanding interpersonal communication skills

Multitasking an perform Critical thinking skills to situation that arises

Answering calls, and making schedules with staffing, insurance billing and finance.

Developed strategic plans to maintain the incoming cash flow in the Home Care.

Coordinated and facilitated team meetings and events

purchasing and inventory management

Documentation Charting

Perform compliance

Office Administrator

INI Enterprises, Inc, dba Success Realty Inc., New Brighton, MN; 2004 - 2008

Supervised office staff of ten employees and provided customer service support

Provided support to sales staff

Set appointments for sales staff

Scheduled showings

Client follow-up

Conducting customer satisfaction surveys

Certified Nursing Assistant/Trained Medication Assistant

Walker Methodist Health Care Center, Minneapolis, MN; 2002 – Present

Provided care to long-term patients.

Monitored residents vital signs / report elevated blood pressure

Report patient’s condition and problem solving.

Administration of medication and Observed changes in the resident’s conditions

Monitor medication reaction and treatment therapy.

Eunice Children’s Paradise, Inc., Minneapolis, MN; 1993 – 2000

Sales Associate

Worked as cashier and also as Customer Service Representative.

Answer calls and kept sales record up to date.


Bachelor of Arts Degree. Health Care Administration

Ashford University Clinton, IA.

Trained Medication Assistant (TMA).

St. Paul Technical College St. Paul, MN.

Associate of Liberal Arts Degree/Pre-Nursing

Minneapolis Community and Technical College, Minneapolis, MN

College Courses/Pre sciences

University of St Catherine

Certified Nursing Assistant (CNA)

Minneapolis Community and Technical College


North Memorial health Care, Human Resource management Robbinsdale,MN 2011

Volunteer Work & Community Involvement

Risen Christ School/chaperone field strips, picture days

Bancroft Neighborhood Block leader and conduct outreach to engage neighbors and Organizer of events

Founder and leader of Bancroft Neighborhood Block party

De La Salle I Lander Foundation Minnesota Twins Stadium

De La Salle High School Gala Fundraising/Risen Christ School Fundraising


Tenneh Johnson,Ladytee home service Chief Executive officer

Cell: 763-***-****

Kofi Otchere Walker Methodist nurse Manager


Amy Moore, Walker Methodist Health center Nurse in charge


Eunice Baralate, INI Enterprises Chief Executive Officer


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