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Customer Service Machine Operator

Memphis, Tennessee, United States
October 22, 2016

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Jessica M. Clark

**** ****** ***** **., *******, TN 38127: 901-***-****

Summary: To maintain position in which I can advance and grow within the company. Pays very close attention to detail, very organized with a focused mind. Emotionally intelligent about my job and required duties upon job offer. Able to accomplish goals without distraction inside/outside the work facility. Reliable and trustworthy individual that is committed and willing to work efficiently. Assuring that the quality of the work is satisfied to the customers and company.


February 2015 – Current

Express-Scripts – Warehouse Assistant

Receiving and storing various medications for patients into warehouse

Assuring the medications are stored in the proper climate “Refrigerated and/or room temperature”

Picking/Scanning orders and staging them onto a workstation for packing and shipment to different city throughout the region.

Input data into TPS for item locations, expiration dates

Attend weekly meetings to accommodate new policies and procedures on picking and shipping products.

June 2014 – August 2014

Grace Health Care - CNA

Assisting residents with their ADL's. Assist with bathing, feeding, resident’s attire dressing, etc. Also helps with toileting schedules, range in motion exercises. Removes soiled linens, diapers, and clothing off the resident’s bed and body. Occasionally checks blood pressure, temperature, and respirations.

May 2011 - 2012

Aerotek - Ingram Micro - Assembler/Picker/Packer

Testing OnStar GPS systems for any defects and errors. Applying serial numbers to certain monitors, laptops and televisions for special customers. Attached identifying label tags to the appropriate shipping product. Read work orders and received oral instructions, so the product could be processed and staged in the right staging area efficiently without error. Worked in picking modules to pick product and send it to the packing department.

September 2010 - April 2011

Aerotek - Brother Industries - Toner Operator

Recycling old toner cartridges and repairing them with new and working parts. After that process is completed, I then send it to the packing department for re-packaging and re-sale throughout the U.S.

August 2009 - August 2010

Vital Records Control - Records Coordinator/Customer Service

Recording customer information into company database from a hand written log sheet. Once customer file information has been uploaded into computer, then customers can view their information via company website for easier access. Setting appointment dates for customers to come into the warehouse to view their products as well.

November 2007 - February 2009

Randstad – Com-Cast Cable - Customer Service Rep - Inbound/Outbound

Answering inbound and outbound calls from cable techs regarding installation of cable to local businesses and residents. Verifying delinquent accounts before telling assuring the customers of any promotional offers and scheduling for installations. Resolving product/policy issues while customer is paying for services. Specializing and promoting company offers and updates.

April 2007 - July 2008

Regions Bank - Proof Machine Operator/Customer Service Rep

Balancing accounts by debiting and crediting company and personal checks within customer accounts from past and/or current purchases. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Handling customer calls regarding account balances and transfers. Calling customers about delinquent account balances to help eliminate collection.

November 2005 - July 2007

Wal-Mart - Cashier/Sales Associate

Greeting customers and assisting the customers in search for store items their wanting to purchase. Using the cash register to perform tasks such as counting money, separating cash, credit, and debit transactions with customers, and assisting with coupon discounts.


October 2015 – Current

Strayer University – Business Administration

Pursuing Bachelor degree with a concentration in Healthcare and Human Resources Management

April 2014 - May 2014

Career Academy - CNA Certification

Received Certificate of Completion for CNA Certification

Received CPR Certification

CNA Certified

June 2005 - May 2006

Gateway Christian Schools - High School

Received High School Diploma



Experienced in typing (30 - 40 wpm)

Proficient in Microsoft word, excel, and PowerPoint


CNA Certified

Use of cash handling

Warehouse equipment (Pallet Jack, Cherry Picker, RF Scanner, picking orders, Packing orders, etc.)

Proficient in 10-Key by touch

Certificate of Completion for Medical Coding program

References upon Request

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