Mirza Z. Baig
***** ****** ****** ***** • Tomball, TX 77375 • 713-***-**** (cell) • acw6q5@r.postjobfree.com
CAREER SUMMARY:
An experienced, energetic, and self-motivated professional with years of Dynamics AX support, supply chain, and customer service experience currently seeking new opportunities with a progressive company.
PROFESSIONAL EXPERIENCE:
Aftermarket Customer Service Supervisor April 2015 – March 2016
Proserv Operations, Inc., Houston, TX 77041
Served as a main point of contact for all customer inquiries after the initial sale ensuring customer satisfaction
Worked with customers on large scale projects in order to schedule repairs or conversions in a timely manner, maintaining a 92% OTD.
Reviewed incoming purchase orders, inventory levels, and the production schedule to give customers accurate answers for all of their orders
Created reports and data analyses for Quality and Engineering departments to find trends in product line
Supervised a team of five, consisting of an administrative assistant, sales, and technicians
Business Systems Analyst May 2014 – April 2015
Proserv Operations, Inc., Houston, TX 77040
Implemented Microsoft Dynamics AX 2012 R3 for Texas and Louisiana facilities as part of a six-member team
Constructed detailed templates that were submitted as vendor uploads for each facility
Provided training for procurement and purchase requisitions to buyers and end users
Resolved AX user issues in a timely and effective manner
Warehouse Product Analyst June 2012 – May 2014
Tenaris, Conroe, TX 77301
Analyzed supply usage versus type of pipe and steel in production
Maintained accurate inventory counts in SAP and physically in the warehouse
Tracked shipments to ensure a continuous supply
Assisted production coordinators by introducing procedures to reduce budget expenditures, researched products, and used a RFQ system to purchase equipment from the supplier with the best available lead time and price
Facilitated a lead role in the training process of new hires in the warehouse
Created and tracked purchase orders
EDUCATION AND SKILLS:
Education:
Bachelors of Business Administration in Supply Chain Management
University of Houston – Downtown
Expected Graduation: December 2018
Bachelors of Science in Criminal Justice
Sam Houston State University
Overall GPA: 3.2
Specialized Training and Skills:
SAP
Microsoft Dynamics ERP
Microsoft Office Software (Excel, Word, Outlook, etc.)