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Customer Service Microsoft Office

Tomball, Texas, United States
October 22, 2016

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Mirza Z. Baig

***** ****** ****** ***** • Tomball, TX 77375 • 713-***-**** (cell) •


An experienced, energetic, and self-motivated professional with years of Dynamics AX support, supply chain, and customer service experience currently seeking new opportunities with a progressive company.


Aftermarket Customer Service Supervisor April 2015 – March 2016

Proserv Operations, Inc., Houston, TX 77041

Served as a main point of contact for all customer inquiries after the initial sale ensuring customer satisfaction

Worked with customers on large scale projects in order to schedule repairs or conversions in a timely manner, maintaining a 92% OTD.

Reviewed incoming purchase orders, inventory levels, and the production schedule to give customers accurate answers for all of their orders

Created reports and data analyses for Quality and Engineering departments to find trends in product line

Supervised a team of five, consisting of an administrative assistant, sales, and technicians

Business Systems Analyst May 2014 – April 2015

Proserv Operations, Inc., Houston, TX 77040

Implemented Microsoft Dynamics AX 2012 R3 for Texas and Louisiana facilities as part of a six-member team

Constructed detailed templates that were submitted as vendor uploads for each facility

Provided training for procurement and purchase requisitions to buyers and end users

Resolved AX user issues in a timely and effective manner

Warehouse Product Analyst June 2012 – May 2014

Tenaris, Conroe, TX 77301

Analyzed supply usage versus type of pipe and steel in production

Maintained accurate inventory counts in SAP and physically in the warehouse

Tracked shipments to ensure a continuous supply

Assisted production coordinators by introducing procedures to reduce budget expenditures, researched products, and used a RFQ system to purchase equipment from the supplier with the best available lead time and price

Facilitated a lead role in the training process of new hires in the warehouse

Created and tracked purchase orders



Bachelors of Business Administration in Supply Chain Management

University of Houston – Downtown

Expected Graduation: December 2018

Bachelors of Science in Criminal Justice

Sam Houston State University

Overall GPA: 3.2

Specialized Training and Skills:


Microsoft Dynamics ERP

Microsoft Office Software (Excel, Word, Outlook, etc.)

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