Nicoleta Stavarache

OBJECTIVE

Seeking a position in operations and market analysis where I can apply my analytical, methodological, and communication skills.

EDUCATION

Master Degree in Marketing Analysis and Strategy “Al. I. Cuza” University, Iasi, Romania

Bachelor Degree in Management “Al. I. Cuza” University, Iasi, Romania

Associate Degree in Marketing Miami Dade College, Miami, FL 4.0 GPA

HONORS and AWARDS

Completed Leadership in Motion program

Volunteered at COTE charity foundation to support institutionalized children

Awarded for three semesters with the Linkage Eastern European Institute scholarship

Selected for five semesters for Dean’s List achieved for high grade point average

Awarded with the Certificate Business Specialist – Customer Service

EXPERIENCE

Front desk clerk Marriott Stanton South Beach

Provide excellent customer service to our guests

Check guests in and out while processing payments using PMS and MARSHA

Look up reservation, cancel/change, block rooms using PMS and Marsha

Analyze Guest Satisfaction Survey and make recommendations based on results

Answer queries regarding the hotel’s services, charges, dining facilities, and travel

Answer and solve queries via telephone

Communicate with housekeeping and maintenance departments to solve reported issues

Assistant Market Analyst Prodcom SRL

Evaluated existing/potential markets, using quantitative and qualitative research methods

Monitored and forecasted marketing and sales trends

Devised and evaluated methods for collecting data (surveys, questionnaires, interviews)

Gathered data through telephone, online platforms, and face-to-face encounters

Introduced and analyzed data in Excel and SPSS statistic program (200 up to 4,000 cases)

Interpreted data and presented findings to stakeholders in written reports

Generated recommendations for stakeholders.

Event Coordinator COTE Foundation

Organization of fundraising events for 400 guests on average

Negotiated the space lease, food and beverages costs and terms, arranged transportation

Managed the finances within the budget set by the client

Made available supplies, audiovisual equipment, event signs, ensured appropriate décor

Ensured venues meet the client's requirements

Handled logistics, registering guests and organization of audio/visual equipment for speakers.

Server Marriott Edition - Matador Room Restaurant

Greed, acknowledge, and create lasting memories for the guests

Present the menu and accommodate any of the guest’s needs

Record transaction in MICROS system

Accommodate private events ranging from 20 to 400 guests

Set up the area appropriately following the banquet event specifications

Deliver food and beverages in a timely manner

SKILLS and COMPETENCES

Microsoft Office package

PMS and Marsha

SPSS analytic software package

R statistical programming intermediate skills

Quantitative and qualitative research and analysis

Survey skills for gathering statistical data in a sample population

Strong analytical, problem solving, and critical thinking skills

Experience using Excel pivot tables, formulas (V-lookup and others), and charts

Ability to translate business needs into complex analysis designs and recommendations

Strong communication and negotiation skills

Connecting and empathizing with people

Excellent organizational skills and ability to meet deadlines under pressure.

Contact this candidate