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Customer Service Management

Location:
Navasota, Texas, 77868, United States
Posted:
October 22, 2016

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BARBARA MUSGROVE

ADMINISTRATIVE PROFESSIONAL

***** ****** ****, ********, **. 77868

Cell: 979-***-**** Email: acw6q1@r.postjobfree.com

Online Portfolio: MusgroveMedia.com

PROFESSIONAL PROFILE

Versatile operations and administrative professional with twenty + years of experience in customer service, budget and nance management, sales, and graphic design. Expertise in project management from conception to completion. A proven ability to build and maintain positive client relationships and customer retention. Provides exceptional customer service. Self-directed, optimistic, and in uential, enthusiastic team leader.

Highlights include:

• Hired and managed talented and productive multi-functional teams.

• Full understanding of business operations

• Project and Event Planning with appropriate documentation

• Full scale marketing ability including Graphic Design, Print, Video, Web Site, and Social Media

• Supervision of photo shoots and video production. AREAS OF EXPERTISE

• Strategic Business Analysis • Full Project Life Cycle • Graphics Design

• Team Building & Leadership • Budget & Financial Management • Customer Service

• Web Site Design/Management • Detailed Documentation • Trade Shows

• Search Engine Optimization • Event Planning • Social Media SKILLS

Microsoft: Power Point, Word, Excel

Financial: QuickBooks

Design: Adobe Illustrator, PhotoShop, Premier Pro, After E ects, Flash, InDesign, Light Room, Audition, Dreamweaver, Corel Draw, Photo Paint Web site: Wix, Wordpress, Weebly, IMCreator, Dreamweaver, understanding of HTML and CSS Specialized: Dance Studio Manager, Blaze Audio Rip, Edit, Burn, iMovie Experienced on both Macintosh and PC Computers

EDUCATION

Trident Technical College - Associates in Applied Science, Graphics Design/Digital Media 12/2014 Trident Technical College - 1982 Business Management EXPERIENCE

November 2015 to present: SSC Services for Education, Digital Graphic Designer Graphic design in both printed and digital formats for yers, posters, invitations, and monthly newsletters. Project Manager and Designer to redesign the AggieWorks website. Creation of multiple websites, animation, videos, and presentations for the Information Management Systems department and administration. Assisted in event planning for the January and May 2016 proctor appreciation lunches. Served on the planning committee for the Texas Association for Physical Plant Administrators conference held in College Station. SSC representative for the TAMU Sustainability committee. 2001-14 Dance Explosion Arts Center, Owner/Director Owned and Directed an Arts Center, employing an average sta of 7 instructors, serving up to 300 students annually. Produced annual performances for all students, entertaining audiences of up to two thousand people. Built a competitive team of 30 students and two instructors to compete and perform while traveling across the South East. Coordinated dances, dinners, and silent auction fundraisers to help pay fees associated with travel. This team was invited all over the Charleston community to entertain audiences at local events . Director of “DE Professional”, a non-pro t dance company comprised of professional dancers performing three full length productions annually . Performances were paid for with donations and grants solicited from local companies and government a liates. Designed and created all aspects of brand management included in print, web site, social media and internet marketing for the Arts Center and “DE Professional”. Coordinated event planning for fund raisers and performances. Utilized Quickbooks for all nancial data. 1993-2001, Charleston Printing Company, Vice President of Finance Owner/President James King 4259 Pace Road, Charleston, SC 29418 Responsibilities included all book-keeping duties; job costing, billing, accounts receivable, collections, accounts payable, payroll, sales tax. Budget and Financial Management; quarterly planning meetings for growth and development. Administration of employee bene ts. Customer service; part time inside and outside sales; and design/creation of single color as well as full color process work. 1991-1993 Custom Printing Company, Customer Service and Accounts Receivable Owner, Clemmie Rourke



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