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Customer Service Data Analyst

Location:
Makati, National Capital Region, Philippines
Posted:
October 22, 2016

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Rodrigo R. Flores

#* ********* ****** ******* ****. Brgy. Nagkaisang Nayon Nova.Q.C

Quezon City Philippines

Mobile No.: (63)948-*******

Email Add: acw6p6@r.postjobfree.com - acw6p6@r.postjobfree.com

PERSONAL INFORMATION

Permanent Address : #8Katipunan Jordan Heights Subd. Brgy. Nagkaisang Nayon Nova.Q.C

Birthdate : February 19, 1989

Birth Place : Sangandaan, Quezon City

Sex : Male

Civil Status : Single

Religion : Roman Catholic

Nationality : Filipino

EDUCATIONAL BACKGROUND

Elementary Year [From] - [To]

School: G.S.I.S Village Elementary School 1996 - 2002

Address: Premium Street, GSIS Village,

Project 8, Barangay Sangandaan, Quezon City

Secondary

School: Ismael Mathay Sr. High School 2002- 2006

Address: Branches Ext. GSIS Village

Proj.8 Quezon City

College

Course: Bachelor of Science in Information Technology 2006 - 2010

School: Quezon City Polytechnic University

Address: 673 Quirino Highway, San Bartolome

Novaliches Quezon City

EMPLOYMENT HISTORY

Company: Optimum Source Inc. (MIS / IT Staff)

Date: February 3, 2014 – March 11, 2016

Job Description / Duties and Responsibilities:

Trouble shooting, Testing and Implementation of computer Hardware and Software (Dynamics, MS Outlook. Office 365, Eyebeam etc.)

Responsible for Server and Database monitoring.

Installing and implementing new technology like CCTV, Biometrics, Printer, Scanner Xerox machine, Shredder Etc.

Monitoring and Cabling PABX Console for Telephone Line Connections

Provide report for encountered problem

Assisting foreign clients (British) or other visitors if they needed something like WI-FI, LAN Cable or Telephone.

Make a sticker and label for all the device and computer parts for database identification and monitoring.

Adding, Editing and Deleting of Employees in device Biometrics or using application.

Email and informing client main office in Hong Kong if there’s a problem in network, user account or database connection.

Knowledgeable in Vici Dial Interface, ISP, MRTG Graphand, IP Phones.

Setting up and deploying computers for new comers.

Training: Windows Server 2012

Company: Optimum Source Inc. (Web/Online Researcher) (Data Analyst)

Date: February 1, 2012 – February 3, 2014

Job Description / Duties and Responsibilities:

Researching Company information such as Email, Contact Person, Address, Telephone number, Area Code/Location and putting it in Excel and database.

Validating and updating contact information using companies own websites.

Knowledgeable in different sites Salesforce, Linkedin, Manta, Insideview etc.

Knowledgeable in SEO tools.

Company: Cybersoft Inc. (Web/Online Researcher) (Data Analyst)

Job Description / Duties and Responsibilities:

Searching product using Internet Google Shopping and buying it in some website store in the US.

Responsible for getting an accurate or exact item according to item description.

Responsible for limiting the actual budget price within the product given.

Researching Company information such as Contact Person, Address, Telephone number, Area Code/Location and putting it in a database.

Company: SPI Global (Customer Service Representative)

Job Description / Duties and Responsibilities:

Responsible in accepting inbound calls for Credit Account.

Providing solutions in customers concerns, which regards to their account such as billing, payment, balance subscription and other services.

Ensuring that all concerns is properly tag and forwarded to technical groups.

TRAININGS / SEMINARS ATTENDED

Training: Department of Agrarian Reform Duration: May 27, 2009 to November 10, 2009

Address: Elliptical Road, Diliman, Quezon City

Title: On the Job Training

Position Handled:

Technical Support for Software and Hardware

Office Works

SPECIAL SKILLS / INTERESTS

Skilled in Trouble Shooting, Networking, Photoshop, Corel Draw, Movie Editing, MS Word, MS Excel.

Flexible and open in improving efficiency on assigned tasks.

Able to get along with co-workers and work with minimal supervision can learn fast and willing to get new knowledge.

CHARACTER REFERENCES

Peter John P. Orilla Cherry Lou de Arce

JR&R Dist. Inc. Optimum Source Inc.

3506 Alma Jose St. Zabarte Rd.Caloocan City. Zone4 Sta.Monica Hagonoy, Bulacan

09209829412 09352934226

(IT Admin) (Account Executive)

Evelyn G. Parilla

Blk 9 lot 2 phase 4-A Brgy. Kaypian Palmera Homes City of San Jose del monte, Bulacan.

09166613486

(Data Analyst)



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