Lois Jensen 303-***-****

**** ****** *** ******, ** 80014 acw6o3@r.postjobfree.com

Part Time Customer Service Associate

Energetic and experienced sales professional who engages customers in a positive, friendly and knowledgeable manner. Sets and meets/exceeds sales and customer service goals. Demonstrated over 15 years of outstanding communication skills.

Professional Accomplishments

Customer Service & Communication Skills

Demonstrates outstanding ability to build customer trust and rapport in person and over the telephone

Listens closely and then thoroughly answers all customer questions and resolves issues in a manner that builds customer satisfaction and retention

Strives to create the best customer experience possible while always adhering to company policies and procedures.

Builds and maintained strong professional relationships with customers, vendors, co-workers and supervisors

Exhibits a talent for working and communicating in a respectful, clear and concise manner with diverse populations (ages, races, cultures, genders, etc.)

Effectively shares product knowledge, overcomes objections and sells product benefits and value

Keeps necessary sales records, customer contact logs and records all pertinent information in a timely manner.

Successfully processes all sales transactions precisely handling cash, check and credit card purchases

Self-Management Skills

Establishes a positive and energetic disposition and work ethic including reliability, punctuality, loyalty and integrity

Demonstrates excellent organization and time management skills

Exhibits a flexible attitude, being willing to assist my team, supervisor or customers as needed

Works well autonomously and takes pride in providing an exceptional quality of work with minimal supervision. Also works well as a member of a team.

Relevant Work History

Lead Generator

American Residential Services, Aurora CO

2 years exp.

Reservation & Customer Service Agent

Continental Airlines, Denver CO

14 years exp.

Art Sales Consultant

Hanson Galleries, Los Angeles CA

2 years exp.

Travel Sales Associate

Sitmar Cuises, Los Angeles CA

11 years exp.

Recreation Program Director

US Army, Heidelburg, Germany

2 years exp