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Management Manager

Toronto, Ontario, Canada
October 22, 2016

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George Gidman

*Warwick Avenue, Toronto, ON 416-***-****

As a solutions-focused IT professional with a comprehensive background in the implementation and management of technical and middleware infrastructure, contract/vendor negotiations, performance management, program/service budgeting, and client development and relationships, I am a highly experienced professional with documented contributions in providing superior results and meeting strategic corporate goals and objectives. I am confident I will be a valuable asset to your organization.

I have continuously demonstrated exceptional leadership and execution capabilities with a focus on implementing system, program, and process improvements, developing targeted organizational plans, and delivering solutions within budgets, timelines, and delivery dates.

Highlights of my qualifications include:

oProvision of new services for existing clients and identifying potential new services.

oCreation and management of negotiated agreements for the provision of IT hardware and technical solutions.

oOversight of multi-million dollar budgets and projects with an eye to cost efficiency and process improvement.

oLeadership and participation as a member of multi-partner, multi-level IT teams with excellent relationships with C-level management, peers, external consultants and direct-report staff.

I feel certain my strong initiative and commitment to excellence, coupled with my solid information technology background will be of immediate value. I look forward to your response, and hope to learn more about your organization’s plans and goals, and how I can contribute to its success. I can be reached at 416-***-****.

Thank you for your time and consideration.


George Gidman

George Gidman

SPH09 - 600 Queens Quay West, Toronto, ON 416-***-****


A results-driven technology and people manager with strong business acumen. A leader of high-performance teams focussed on delivering optimal solutions to meet top-level organizational strategic objectives. Extensive experience in researching procurement solutions and managing IT supplier relationships. Deep expertise in the management of middleware platforms, IT infrastructure, application integration, business continuity/disaster recovery and data security.


oMiddleware Technologies and Third-Party Applications: WebSphere (MQ, Workflow, Process Server, Content Manager), Office365, Tibco (AMX, EMS, Active Spaces), IIS, Sharepoint, DB2, Oracle, Tivoli (ITM, ITCAM), JBoss, Tomcat, Dynatrace, SimCorp, Charles River, Findur, Sungard

oOperating Systems and Networking: Linux, iSeries, VM, Windows, AIX, Cisco, Nortel

oSecurity: Checkpoint, Imperva


Consultant, Project Management

Technology Solutions International (TSI)

January 2015 - Present

oProvided architectural design and project management oversight for customer VM implementations and upgrades.

oProvided project management oversight for customer Checkpoint firewall upgrades.

oWorked closely with customers to implement systems monitoring tools to inform management of systems availability and performance.

Consultant, Hardware and Software Inventory Management System

Ontario Municipal Employees Retirement System (OMERS)

July 2014 to October 2014

oDesigned and implemented an inventory system to provide dashboard-level views of the organization’s computing assets.

oWorked closely with vendors and internal business units to identify salient data points to inform hardware, software acquisition initiatives and capacity-planning strategies.

Senior Manager, Infrastructure, Middleware and Application Administration

Ontario Teachers’ Pension Plan (OTPP) – Investments & Member Services

August 1995 to June 2014

oReporting to the Vice-President of Enterprise Technology Services, led team of up to 18 middleware, application and systems administrators.

oManaged a $3-5 million annual infrastructure budget, achieving maximum cost efficiency.

oNegotiated, established and maintained relationships with technology vendors, through the RFP process, the implementation of service-level agreements and the development of non-performance penalties and performance specific incentives.

oProactively researched and identified new technologies to enhance software portfolio and replace existing solutions from a technical and cost-efficiency perspective.

oProvided managerial leadership in technical planning, architecture, implementation, monitoring and maintenance of enterprise middleware and application environments focused on superior performance, high availability and controlled costs to the business.

oDirected team of technical specialists related to product support to ensure strong infrastructure base for OTPP’s SOA/Java, messaging, content management, workflow business orchestration, transaction management and monitoring frameworks.

oHeavily contributed to the adoption of formalized ITSM processes, including configuration management, alert management, release management, incident management and change management for middleware platforms and associated applications.

oLed the implementation of an environment and systems buildbook and runbook practice.

oEffectively communicated complex technical subject matter and their potential usage to senior management

oActing as primary contact for technology vendors, oversaw the fulfillment of contractual obligations in line with organizational goals.

oProvided strategic and operational leadership in technical planning, architecture, implementation, monitoring and maintenance of all aspects of Member Services infrastructure (networking, storage, servers, middleware and security) while consistently achieving 99.8% availability for critical applications and components.

oPartnered with software development managers and directors to deliver a robust and secure 24 x 6.5 web environment, providing excellent service to plan members and employers.

oProvided managerial leadership in the technical planning, implementation and ongoing support of a high performing and robust Computer Telephony Integration system to the Member Services call centre.

oLed and championed the early introduction and adoption of hardware virtualization significantly enhancing Member Services disaster recovery capability and reducing cost.

oLed the design and implementation of a robust application and systems monitoring framework.

oSpearheaded the implementation of two-factor authentication utilizing smart-cards and biometrics for business and IT users.

oKey contributor to the implementation and adherence to a formalized Change and Incident Management process.

Technical Team Leader, Technical Services


1992 to 1995

oLed a team of 3 systems analysts in supporting a sound and agile infrastructure for 100+ developers at Amdahl’s software development centre.

oPrimary technical resource for all UNIX server variants and Windows NT development desktops.

oImplemented, configured and maintained UNIX server to mainframe connectivity utilizing SNA, LU 6.2 and TCP IP protocols.

oPrimary technical resource for maintaining the Novell network which supported the organizations accounting and payroll systems.

oPrimary technical contact for Amdahl’s UNIX vendors.

Systems Engineer

Entre Computer Centre

1990 to 1992

oImplemented, configured and provided on-going support for Novell-based customers.

oActed as primary technical resource for supporting in-house UNIX systems.

oProvided 2nd level Novell and DOS support to field technicians.

oCoordinated and scheduled field technicians.


oHonours Bachelors in History and Geography

York University

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