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Customer Service Manager

Location:
Fort Lauderdale, Florida, United States
Salary:
$14
Posted:
October 22, 2016

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Resume:

JAE KO

**** ** **** ******

Fort Lauderdale, FL *3334

954-***-****

acw6n9@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE

Goal driven, result oriented professional with over 6 years of progressive management career in the Customer Service, Inventory, Property and Logistics industries. Proven ability to be a team leader to build long-term relationships with both internal and external customers by establishing a high level of confidence and trust. Strong communicator with keen understanding of business priorities and with the drive to successfully follow through with projects from inception to completion.

CORE STRENGTHS

Team Building & Leadership

Collection Calls

Time Management

Customer Service / Support

MS Word, Excel, Outlook

Computer Literate

Inventory Control

Problem Resolution

Organizational Abilities

Timely Reports

Training New Employee

Multitask

WORK EXPERIENCE

AMSCOT 2015 – 2016

Financial Service Associate, Pompano beach, FL

Assists in training new employees.

Provide a superior level of customer service to our customers.

Qualify customer with pay day cash advance.

Provide bill payments and other services

Participating in collecting past due accounts

HERTZ CAR RENTAL 2013 – 2015

Assistant Manager, Pompano Beach, FL

Supporting achievement of location sales and margin goals.

Ensuring positive customer experience.

Ability to achieve individual sales goals and customer service goals.

Growing sales utilizing business-to-business sales tactics.

EXTRA SPACE STORAGE 2012 – 2013

Assistant Manager, Chicago, IL / Fort Lauderdale, FL

Consult with customers to evaluate needs and determine best options.

Participating in collecting past due accounts.

Answer customer telephone calls regarding existing accounts.

Support timely and accurate administrative process throughout all job duties.

Monitor security system; perform property checks on a daily basis.

Assists in training new employees.

BUDGET TRUCK RENTAL 2007 – 2011

Inventory Support Manager, Orlando, FL

Informed customers and new dealers about issue resolution progress.

Provided software support in a high volume call center environment and problem resolution.

Provided managing fleet and maintenance control.

Assisted in developing technical training materials for new dealers.

Knowledge of inventory requirements, transfer service performance with cost.

Schedule and prioritize daily runs to fulfill reservations, and communicate placement of reservations;

Leverage information systems to optimize maintenance scheduling and PM currency and

Communicate maintenance performance deficiencies with appropriate field management assisted

in developing technical training materials for new dealers.

PUBLIC STORAGE 2001 – 2007

Property Manager, Roswell, GA

Performed daily bank deposits and generated weekly and monthly reports.

Researched competitor’s storage within the market.

Responsibilities included sale of store merchandise

Rented Budget Trucks

Managed occupancy per month.

EDUCATION

DeVry University, Chicago, IL

B.S. in Computer Information Systems



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