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Customer Service Manager

Spartanburg, South Carolina, United States
October 22, 2016

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*** ******* *****, *****, *.C ***** C: 864-***-****

Operations Manager

Experienced Operational manager with 20 years of documented success in achieving and exceeding both industry and corporate sales targets. Leadership by personal example on exceeding customer expectations, driving maximized profitability through in store experience and team building.


P&L Implementation and execution Budgeting and forecasting

Operational expert Staff training and development

Quality control CGO system proficient

Detail-oriented Personnel development

Strategic thinker Proven Leader

Time management Goal oriented

Excellent customer service Inventory management specialist

Production specialist Sales Driven

Excellent verbal/written communications skills Flexible work schedule

Problem solving and analytical skills Coach/develop others for improvement

Proficient in Excel and Word OSHA and FDA guidelines


Store Manager

Aldi Foods – Greenville S.C.

2000 to 05/2016

●Started company in February 2000 and within 3 months promoted to Store Manager.

●Operated #1 sales volume store in division.

●Generated in excess of $13 Million in sales annually.

●Consistently at highest level of production output throughout my career.

●Responsible for training and development of numerous newly hired District Managers.

●Responsible for promotion of approximately 20 Assistant Managers to Store Manager.

●Responsible for promotion of approximately 30 store associates to Shift Manager.

●Maintained an inventory shrinkage value of .045 or less.

●Extremely competitive individual who values efficiency and time management greatly.

Assistant Store Manager

Walmart – Spartanburg S.C

1996 to 02/2000

●Oversaw the day to day operations of several department heads. Maximized sales through merchandising and inventory on hand levels. Responsible for the training and development of all store associates to ensure the best customer experience. Increased profits through effective sales training and troubleshooting profit loss areas. Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service.


Bachelor of Arts: Business Administration

Youngstown State University - Youngstown Ohio

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