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Customer Service Management

Rapid City, South Dakota, United States
October 21, 2016

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Lindsey King Resume


CNA- Golden Living Training Center, Rapid City, SD October 2016- December 2016

Store Manager- Check Into Cash LLC, Rapid City, SD October 2015- April 2016

*Reaching sales targets and increasing profits

*Dealing with customer service issues such as queries and complaints

*Interviewing and recruiting new staff


*Organising rotas and holidays

*Overseeing stock control and receiving orders

Collections Representative- Green Tree Mortgage, Rapid City, SD September 2014- October 2015

*Collect payments on past due bills.

*Create a list of people who have not made payments.

*Organize list according to severity of delinquency.

*Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

*Call customers using telephone.

*Utilize computer systems to handle skip tracing.

*Inform clients of overdue accounts and amount currently owed.

*Attempt to collect payment.

Project Manager- Orange County Fleet Services, San Clemente, Ca May 2006- June 2014

*Increased the company's growth by securing new partners, consulting

engagements and by delivering new projects.

*Responsible for program and portfolio management activities within

the Sales and Marketing division.

*Executed and maintained program management processes and disciplines

in the areas of: program schedule and quality management;

communications management; human resource management; cost management;

procurement management; risk / issue management; change management.

*Mentored staff in methodology and consulting excellence and

encouraged best practice in project management and project planning.

*Managed budget for the organization to influence organization's

financial profitability.

Customer Service Assistant- A.R.C. Inc. Hesperia, Ca September 2004- May 2006

*Assist clientele as they enter office and via phone.

*Perform filing, data management, drafting and editing short office


*Assist with all other office administrative duties

Supervisor, Keyholder- Vons, Laguna Woods, Ca September 2002- May 2004

*Opening and Closing the store.

*Handling all customers needs and issues on phone and in store.

*Creating schedules for employees.


Calvary Chapel High School Costa Mesa, Ca Graduated 2004

Skills Knowledge of Microsoft Office programs (Word, Excel,

PowerPoint, Acess) Experience with maintaining office budget Ability

to work with several operating systems, including Windows, Mac OSX,


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