Computer Operator Data Entry
Resume:
ANNA MARIE MCCALL
Semmes, AL 36575
Phone 251-***-****
Email: *********@*****.***
SUMMARY
A computer operator with expertise in writing documentation for procedures for customer billing. I have 26 years experience in customer billing for a local gas company and patient billing for a local hospital. I have 13 years experience running batch job programs for the gas company to maintain customer accounts and process customer bills. I have 13 years experience as a computer operator for a major hospital and was supervisor to 6 computer operators to maintain patient accounts and process patient bills and insurance claims. I also have experience in troubleshooting batch programs and resolving issues related to batch processing.
Computer Operating systems
HARDWARE SOFTWARE
SAP System Siemens Medical Solutions (SMS) Software IBM-IS390 EAD (Enterprise Access Directory)
VSE/CICS/VTAM LCR (Lifetime Clinical Record)
IBM-ES9000 INVISION (4 Hospitals)
Unisys A6 SIGNATURE (36 Clinics)
MicroVax / DEC / SPA PCDM / Dupont
IBM System 34 HBOC/Care Manager/Star/Hublink/
IBM3741 Dietary Linux
IBM System 32 Windows Operating Systems
IBM056-440 MS Windows Office Suite: MSWord, Excel
IBM4381 Web Design/Webmaster
NCR8400
IBM4331 Data Entry Typing Speed: 70 cwpm
PROFESSIONAL EXPERIENCE
MOBILE GAS SERVICE CORP., Mobile, AL 2002 - 2015
Computer Operator
Responsible for coordinating batches, providing PC support and operating Pitney Bowes mail equipment. Maintain logs detailing bill counts, mail costs, and generate the postage report for bills to be mailed. Maintain all batch documentation and create new documentation for any new batch jobs.
Initiate and monitor all customer billing batch processing for the nightly SAP schedule.
Determine program failures and take appropriate actions to resolve issues and resume batch processing.
Monitor and troubleshoot all hardware equipment in the computer room, such as printers, mainframe tape drives and UPS warnings/failures, contact appropriate personnel or contracted support representative to resolve.
Initiate DocuCorp bill print procedures to produce customer bills and print the bills. UNIVERSITY OF SOUTH ALABAMA, Mobile, AL 1999 - 2002
(College of Nursing)
Word Processing Specialist/Family Nurse Practitioner Secretary (2001-2002) Responsible for managing student and preceptor contracts and student records. Processed travel, reimbursements for faculty. Ordered office supplies and faculty instructional programs/materials. Managed consultant contracts, payroll, travel, and reimbursements.
Composed and posted all exams for students in the online Internet programs as well as on-site programs.
Managed and updated the test databanks for student testing results.
Assisted and directed students via GroupWise email system.
Webmaster for the Family Nursing Program (FNP) website. EAD Records Specialist (1999-2001)
Temp Service: Long’s Human Resources
Responsible for initiating and implementing a clean up the Enterprise Access Directory Database for USA’s four hospitals and 36 clinics.
Implemented program to eliminate duplicity in patient records
Investigated and took corrective action to ensure patients records were under a single name listing.
Maintained RTIF error rejections for 4 Major Hospitals and 36 Clinics.
Cleaned up and merged were over 10,000 patient records in a five-month period.
Trained new employees on maintaining the data integrity of the Invision system to reflect correct data, via EAD (Enterprise Access Directory).
Developed procedures to keep LCR (Lifetime Clinical Record) in sync with EAD (Enterprise Access Directory) in order for physicians to view all clinical results from all facilities that patient has been to.
SPRINGHILL MEDICAL CENTER, Mobile, AL 1985 - 1998
Computer Operator and Supervisor
Supervised six computer operators. Trained operators and maintained all daily and monthly production schedules for patient billing, accounts payable, accounts receivable, general ledger, bad debt, and SMH payroll.
EARLY EMPLOYMENT
Data entry and computer operator for industrial and consumer product companies working through temporary employment companies.
EDUCATION
Graduate of Mary G. Montgomery High School 1997
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