ASHLEY N HUML

***** ** ** *, ******, TX ***** I C: 817-***-**** I acw6f0@r.postjobfree.com

CAREER OVERVIEW

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company growth and success.

CORE STRENGTHS

Exceptional Customer Service

Client Relations

Multi-Task Management

Adaptive team player

Knowledge of Excel, Word, Goldmine and MAS

WORK EXPERIENCE

01/2013 to Current Owner/Operator

Dickey’s Barbecue Pit – Tyler, TX

Manage accounts payable, accounts receivable and payroll.

Review, research and negotiate insurance, health plans, benefit packages and other contracts.

Develop and maintain exceptional customer service standards.

Initiate negotiations regarding vendor contracts and keep updated records of contracts.

Communicate well and use strong interpersonal skills to establish positive relationships with guests and employees.

11/2000 to 04/2012 Accounts Receivable Manager

New LifeStyles, Inc. – Dallas, TX

Opened and assigned new client accounts.

Negotiated payment terms with hundreds of clients

Calculated figures such as discounts, percentage allocations and credits.

Conducted month-end balance sheet review and reconciled any variances.

Researched and resolved billing and invoice problems.

Received and posted payments to accounts daily.

08/1998 to 11/2000 Receptionist

New LifeStyles, Inc. – Dallas, TX

In charge of multi-line switchboard for a nationwide publishing company.

Guaranteed positive customer experiences and resolved customer complaints.

Accurately logged all daily shipping and receiving orders.

Promptly responded to general inquiries from members, staff and clients via mail, e-mail and fax.

EDUCATIONAL BACKGROUND

1997 High School Diploma

Robert E. Lee High School – Tyler, TX