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Customer Service Microsoft Office

Calgary, Alberta, Canada
October 21, 2016

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Bachelors in Psychology and Marketing Graduate looking for field related position

Learning at the University of Calgary provided a fast-paced experience in a busy environment; effectively multitasked to take five to six courses per semester and meet all deadlines.

Capable of efficiently using Microsoft office (Word, PowerPoint, Excel, Outlook). Also with skillful with Accounting Premium software 2012

Strong in writing reports and proposals and oral communication.

Proficient in time management and organizing data.

Able to work independently and as part of a team.

Providing strong work ethic and hard work on any task given


Bachelors of Science in Psychology 2010 – 2014

University of Calgary

Bachelors of Commerce in Marketing 2014 – Current

University of Calgary


Interpersonal skills: Customer service background for 10 years, have strong communication skills able to communicate effectively with colleagues, customers and clients.

Leadership skills: Working at First Calgary Financial would take care of work needed to be done and involve the team as well.

Managerial skills: Working at job sites and volunteering would always be recommended to manage certain groups/task due to success from previous events

Computer skills: Proficient in using word processing, spreadsheet, database or presentation software to organize and prepare reports, memos, letters, financial statements, and other documents


First Calgary Financial – Stakeholder Relations Sept 2013 – Sept 2015

Working closely with Director of Brand & Stakeholder Relations in developing communication plans

Marketing and branding through social media, in accordance with each regions specific policies and procedures

Supporting strategic direction of the company and keeping all forms of communication organized

Assists and cooperates with colleagues during peak periods, vacation times and while maintaining team workload.

Follow up with clients to ensure timely and accurate submission of documentation.

Ensure prompt handling and monitoring all corporate social media channels

Utilizing social media to both bring awareness and build bond with followers to increase corporate social following

Chosen as a corporate representative at the Annual Corporate Culture Gala in Toronto, Canada (2014)

First Calgary Financial – Stakeholder Relations Sept 2012 – Sept 2013

Serving members with their daily banking

Audited/reviewed when spot outage end of day blotter, general ledgers, day work and cash tickets

Developed and utilized interpersonal skills by advising and communicating audit issues

Worked to meet and exceed target goals, participated in team projects and group initiatives

Developed training and development skills by assisting and training new employees

Prepare and lead morning meetings also learning material on topics such as, money laundering, member privacy, target meeting tips and how to spot opportunities

Morguard Investment – Administration and Operations June 2012 to August 2012

Working in fast paced environment

Data entry, tracked resumes and maintained applicant tracking system

Processing confidential client rebate information and vendor reconciliation

Posting receipts to the appropriate general ledger accounts

Handle high call volume day to day in professional manner

Demonstrating effective communication with addressing clients concerns in professional manner


MOSAIC – Director of Communications 2011 to Current

Calgary, AB

Monitoring all social media posts, growth and consumer engagement

Ensure over this time following and the non-profit name has been more recognized

Working and sitting alongside with other board of directors to make executive decisions

YBM Productions – Marketing Consultant 2011 to Current

Calgary, AB

Creating strategic planning to ensure growth in client engagement

Researching Consumer behavior and reactions to post/content


Enjoy travelling

Painting and sculpting

Watching documentaries

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