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Customer Service Representative

Houston, Texas, 77096, United States
October 21, 2016

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Ikea Alford

Houston, TX ***** - 832-***-****

Authorized to work in the US for any employer



COMFORT & TRUST PROPERTIES, - Houston, TX - July 2014 to Present Responsibilities

Answer phone, greet visitors to tour properties, provide information; along with literature. Perform light typing, filing and word processing.

Meet and exceed daily deadlines.

Keep supervisors inform on daily basis.

Coordinate with multiple departments and shippers to ensure timely deliveries. Track property maintenance feedback on assignments for rental properties. Accomplishments

punctuation, and learning to give more vivid details Skills Used

Clerical, the knowledge of light real estate that I've learned and are still learning through the company. Material Handler

McKesson - Houston, TX - November 2014 to October 2016 Responsibilities

Quality analyzing products for clients before being shipped, picking orders for clients in a timely manner, packing orders for client neatly and proficiently manner, sorting merchandize by route before being shipped while at the same time following the quality policy Accomplishments

Having the ability to catch on fast to any task given to me Skills Used

Picking, sorting, QC, packing, the use of Cintrix system web page CSR - Customer Service Representative FT/PT

APAC - Houston, TX - January 2013 to March 2015


Collaborated with contracting merchandisers for contract negotiation on supplies. Coordinated delivery schedules and monitor delivery personnel. Responded to and resolve customer complaints.

Interfaced with merchandising personnel at all levels and provide technical information on different company’s products and services.

Interacted with customers, providing advice in the selection of products. Monitored production to ensure realization of customer specifications.


More sales and customer service solving skills

Skills Used

Leadership and sales

Packer/Auditor (Temp)

Pierce Distribution - Houston, TX - January 2014 to July 2014 Responsibilities

Identifying orders, making sure all components aren't defective,process and shipping orders through FedEx/ UPS systems and SAP properly identify that all items are labeled correctly and match paper work as well packing tractor parts order but customers


Cross training

Skills Used

Packing, auditing, shipping, process and vivid inventory evaluation Home Healthcare Assistant

Loving and Caring Arms - Houston, TX - April 2011 to June 2013 Coordinated patient services; observing physical and mental condition, intake and output, and exercises. Helped patients care for themselves by teaching use of cane or walker, special utensil to eat, special techniques and equipment for personal hygiene.

Maintained a safe, secure, and healthy patient environment by following asepses standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards. Monitored patient condition by observing physical and mental condition, intake and output, and exercises. Protected the home care agency by adhering to professional standards, home care policies and procedures. Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Clerical duties as needed.

Processor/ Order picker

Db Schenker - Houston, TX - October 2010 to May 2013 Responsibilities

Processing order shipments

Gathering orders for clients while following the quality policy Cycle count to validate all accounted materials are present Skills Used

Leadership and dedication

Lead Materials Assembler/Level 5Builder/Pre-tester Hewlett Packard - Houston, TX - May 2010 to August 2012 Gathered and organized materials for builders

Build computers according to customer specifications as well as tested the equipment for the customer in order to comply with the company’s quality policy EDUCATION

Associates in Education

Lonestar Community College - Houston, TX

2010 to 2014

Business Admin

Lamar University - Beaumont, TX

2008 to 2009

Diploma in General Studies

Westfield High School - Houston, TX

2004 to 2008

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