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Customer Service Front Desk

United States
October 21, 2016

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Jessica Sienkiewicz

**** *** ***** ***** ********, NC 28105 (704)989- 9497


Seeking a career opportunity within a company where I can utilize my diverse skills and abilities ranging from hotel Management to sales/leasing and Administrative Support to maximize the company’s efficiency


Carolinas Care Partnership- Charlotte, NC

Administrative Assistant - 08/2016 - Present

Provided administrative and marketing support to Executive Director.

Research prices on office supplies and marketing tools and complete purchase order requests as needed.

Record minutes during staff meetings and maintain electronic copies.

Maintain all social media accounts with detailed current events and company information.

Operated multi-line telephone and voicemail system.

Russell’s Pub & Grill- Charlotte, NC

Server - 08/2014 - 02/2016

Selected to train all new servers on the proper procedures.

Provided excellent customer service with a 100% guest satisfaction feedback.

Answered telephone and book reservations assuring there was adequate amount of space for party size.

Assured that all guest orders were correct.

Quality Inn & Suites- Stockbridge, GA

Front Desk Supervisor - 07/2012 - 07/2014

Directed and trained front desk staff, operators, and assist with on-going training.

Supervised a staff of 10 employees to assure that all duties were complete in accordance with established policies.

Ensure efficient guest registration, check out and telephone service.

Completed all necessary reports and forms on a daily basis.

Maintained an active knowledge of the Rewards program and promotions.

Promptly and effectively dealt with guest complaints and requests.

Assure that proper public relations techniques were utilized, calls were handled both courteously and professionally and proper greetings were used.

Self- Employment- Charlotte, NC

Nanny - 01/2010 - 06/2012

Planned and prepared nutritious meals and snacks in accordance with age.

Assisted in reached fine motor skills and goals milestones.

Planned learning activities and site visits to assure fun and creative learning.

Implemented recreational activities to promote healthy living and exercise habits.

Ashmore Bridge Estates- Mauldin, SC

Leasing Consultant - 05/2007 - 07/2009

Collect all information needed from prospective residents.

Completed all paperwork and data entry associated with leasing apartments.

Contacted prospective residents with approvals/disapprovals.

Collected deposits, rent payments and fees for property of 240 units.

Reduced delinquency through collection procedures.

Assist in marketing efforts to promote the property positively and to help bring in prospective residents.

Mainstay Suites- Charlotte, NC

Assistant General Manager – 08/2002 – 10/2006

Managed/Scheduled employees on Front Desk Operations and Room divisions.

Ensured employees are expertly trained and providing exemplary service.

Ensured outstanding guest experiences.

Handled all guest service matters.

Met all Accounts Receivable standards, and conducted monthly calls to ensure aging was current.

Quality Inn & Suites- Charlotte, NC

Front Desk Supervisor – 05/1999 – 08/2002

Trained all new front desk employees on proper operating procedures.

Inspected guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.

Followed company polices and procedures and effectively communicated them to subordinates.

Promoted teamwork and quality service through daily communication with key department heads.

Monitored cost controls on a regular basis.


Central Piedmont Community College- Charlotte, NC

Associate Degree in Business, 2002


Grace Hill Training – Mauldin, SC

Fair Housing Certificate


Microsoft Word, Microsoft Excel, Outlook, Internet, Onesite, Bluemoon, Choice Advantage, Profit Manager, LRO, Google Search, Social Media, Fax, Copy, and Switchboard Operations.

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