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Engineer Network

Kansas City, Kansas, United States
October 21, 2016

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James F. Lynch

Bonner Springs, KS ***** 913-***-****

Forward-Thinking IT Program Manager

Save Money Eliminate Redundancies Enhance Productivity & Service

Motivated and innovative network engineer, specializing in telecommunications with expertise in conducting deep audits and analysis. Possess strength to lead and train staff members, identify issues, and implement solutions to drive cost savings. Known to gather resources from cross-functional teams to achieve audit goals. Customer-focused and mission dedicated, leveraging meticulous attention to detail and ability to think and act independently to maximize customer value. Hands-on experience to utilize field resources, install and troubleshoot telecom network buildout and engineering.

Project Management Network Design & Engineering Asset Management

Provisioning Research & Analysis Database Development Report Management

Professional Experience


IT Auditor, IT Vendor Contract and Asset Management, Overland Park, KS 2009 to 2016

Managed locating unused and unneeded data circuits and voice lines, and provisioned disconnect orders on these circuits. Operated as system administrator for internal order system. Authored all budget submissions and forecasts.

Eliminated service redundancies and pursued cost savings by initiating and leading cross-functional teams during company-wide disengagement of network sites.

Increased staff quality and enhanced service by training and coaching 10 associates brought onboard who had no familiarity with telecom, and taught variety of internal billing and operations systems.

Saved over $100M by developing homegrown processes for audits and testing, and completing audits on over 1K invoices from various providers and approximately 500 internal invoices.

Enhanced productivity and reduced costs by guiding these circuits from discovery to testing for necessity through disconnect process, including verification of removal from billing.

Improved processes by devising database for cataloguing needed circuits.

Reduced budget nearly $100M over 6 years by capturing and reporting on generated savings of implemented processes.

Achieved nearly $500K under budget by managing IT telecom budget preparation for inclusion into larger IT budget.

Enriched documentation and order tracking and attained over 36 months with uninterrupted dates by utilizing various software for writing purchase orders and verifying status through supply chain, saving documentation, sharing over 200 files with team, and reporting key performance indicators, including SharePoint, Microsoft Excel, Word, and PowerPoint.

Network Engineer, Overland Park, KS 2002 to 2009

Oversaw IT, retail network engineering, and implementation. Acted as project manager for all circuit issues pertaining to Sprint retail sites.

James F. Lynch Page Two

SPRINT CORP (Continued)

Ordered connectivity to nearly 750 retail sites by using internal ordering systems and procedures, guiding all circuits from order to installation.

Improved procedures and quality by implementing processes for tracking all orders to installation, testing, and troubleshooting.

Developed internal template for database to warehouse by archiving all new connectivity, maintaining records for operations if needed for outage situations.

Increased retail inventory and improved customer satisfaction by managing overall purchasing for hardware, including switches, routers, and content engines for retail sites.

Maximized customer value and opened over 75 retail sites by learning processes and technology, implementing alternate connectivity via SDSL or cable to sites where circuits were not readily available.

Met customer deadlines and sales targets by collaborating with network design, including Cisco IP switching, LAN / WAN and VPN environments, identifying over 12 stores on full connectivity.

Enhanced service quality by evaluating network capacity reports, using internal systems.

Previous Position Held:

Network Engineer, Engineering and Call Center Services, Overland Park, KS

Facilitated all ordering all circuits across diverse call center platforms.

Increased connectivity 60% in 2 years by evaluating, ordering, testing, implementing, and engineering connectivity for internal conference calling product.

Met customer needs by evaluating capacity at 3 state-sanctioned 2-party relay locations, ensuring connectivity adjustments for call value.

Attained multiple state contractual needs and enhanced communication for hard of hearing customers by ordering, testing, and implementing connectivity for 2 additional 2-party relay centers.

Improved growth by performing capacity planning on operator service platforms and making recommendations.

Achieved 1st time procedure which had never been attempted before by cataloguing all connectivity for call center sites.

Additional Relevant Experience


Associate Engineer

SPRINT CORP, Overland Park, KS

Network Provisioner, Access Management


Master of Business Administration (MBA), Baker University, Overland Park, KS

Bachelor of Business Administration (BBA), Baker University, Overland Park, KS

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