Jose E Esquivel

Application Management SVC Developer Consultant I

Summary of qualifications:

Jose Esquivel has a passion for technology and solving real-world problems. His goal is improve his organization’s efficiency and productivity. His strong work ethic and capacity to motivate team members helps form cohesive and productive teams. Jose brings a balance of technical and non-technical skills to help achieve organizational objectives.

Jose holds an Associate of Applied Science in Computer Science Engineering, and a Bachelor of Computer Science at the University of Texas at El Paso (UTEP). His education also has a strong focus on Mathematical courses. Jose has been recognized or his technical abilities and his capacity to work independently as well as in team environments.

Certifications Year attained

Six Sigma White Belt Certified 2015

ITIL v3 Foundations Certified 2013

Compuware Gomez Data Analyst 2012

Expertise

Relevant Technical Expertise:

Years Expertise

Adobe Photoshop CS4

Java

CSS

Ellipse

HTML

JavaScript

Microsoft SharePoint 2007/2010 and 2013

Microsoft 2010, 2007, 2003

SharePoint Designer

Adobe Dreamweaver

XML

Microsoft Active Directory

Compuware Gomez Platform

C

C++

Macromedia Flash

Pascal

Visual Basic

Visual Basic Application

XPath

XSLT

HP Agile Manager

OpenLDAP

OutsideView

SoupUI

Beyond Compare 2

AJAX

ASP.Net

5

4

4

4

4

4

4

4

3

3

3

3

1

1

1

1

1

1

1

1

1

1

1

1

1

1

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Relevant Project Expertise:

Years of Expertise

Business Analyst

Critical Incident Manager

Incident Management project (Team lead)

Project Management/ Offshore-Onshore team

Project Metrics Reporting/Management

Service Center Production Support Lead

Client /customer facing support

Authentication & Access Control

System Monitoring

Service Level Agreements/Regulatory Compliance

System Integration Planning

Incident Priority Management

Incident Auditing

Service Center/Trackvia Management

Applications Development

Applications Enhancement

Applications Maintenance

Web Development

Web Designer

Agile software development

Scrum Management and Control Process

Data Analyst

3

3

3

3

3

3

3

3

3

3

3

3

3

3

3

3

3

3

2

2

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Relevant Industry Expertise:

Years of Expertise

Financial (Banking) Industry

Healthcare Industry

Education

Government

5

4

3

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Relevant Project Expertise

Hewlett Packard Enterprise El Paso/TX/USA 10/2015 – 09/2016

Project type: Business Management

Role: Business Analyst

Technologies: Agile SDLC Processes, Scrum Management and Control Process, HP Agile Manager, OpenLDAP, Outside View, Beyond Compare 2, SoapUI

Responsibilities:

Work with a modified agile methodology that deals with many different sprints to move forward with the product task

Begin planning to develop the ideas from the product owners and project stakeholders requirements to build a system that is needed or improve on an existing system

Analysis the requirements from the end users specifications and create a functional specifications documentation base on those requirements

Responsible for understanding the business and making recommendations for improvement

Determine the functionality of an existing system and figure out ways to improve that system

Work with project stakeholders to translate their requirements into something that developers can understand as well as to translate the resulting questions that the developers have into something the stakeholders can understand

Participated in Sprint Planning, Daily Scrums, and Sprint Reviews/Retrospectives to work through the task we set for ourselves for each Sprint

Work as assistant product owners and help the developer understand the needs of the project stakeholders

Work with project owner to validate the requirements and analysis models via techniques such as reviews, walkthroughs, and play acting

Aid in writing user acceptance test (UAT) cases and will be a liaison between project stakeholders and your testing organization during UAT

Performed regression and other forms of application testing on systems to begin the final step to ship out the product to the product owners and project stakeholders

Review the process of each sprint and see what could be improved for the following sprint or project task

Hewlett Packard Enterprise El Paso/TX/USA 10/2013 – 10/2015

Project type: Incident Management

Role: Critical Incident Manager

Responsibilities:

Provides First Level Support

Detects Priority 1 or 2 Incident from the automated monitoring system/ Healthways End User, or 3rd party vendor.

Facilitates meetings to ensure shared understanding of Incident and course of action

Ensures a sense of urgency is effectively communicated to all teams involved in resolution/restoration of service

Ensures appropriate notifications are completed

Reviews/Updates CI’s for incident tickets

Directs AMOS to check the incident ticket quality. If AMOS is not available, this would be a CORE responsibility

Send out Client Communication for all Priority 1 and 2 incidents

Initiates Problem Management Process and if multiple support teams are involved, identifies Problem/Root Cause Owner.

Attains client confirmation that the incident is resolved

Hewlett Packard Enterprise El Paso/TX/USA 10/2013 – 10/2015

Project type: Incident/Change Management

Role: Admin for Embrace/Active Directory/Oracle/CUPS Applications

Technologies: Oracle, Mircosoft Active Directory, Embrace Application, CUPS Application,VMware

Responsibilities:

Created/ provided/ maintained access within the Embrace Application for Healthways Client

Created/ provided/ maintained access within the Active Directory for Healthways Client

Created/ provided/ maintained access within Oracle for Healthways Client

Troubleshoot through access issues with client and HPE employees

Send out client communication to verify that issues with access were resolved

Notifies the Healthways End Users that the Incident has been resolved.

Escalated any issues that could not be resolved quickly

Maintain SLAs on all incident and change tickets

Attains client confirmation that the incident is resolved

Hewlett Packard Enterprise El Paso/TX/USA 10/2013 – 10/2015

Project type: Incident Management

Role: AMOS support team

Technologies: HPSM ticketing system, Trackvia ticketing system

Responsibilities:

Updates P1/P2 incident to WIP

Reviews/Updates CI’s for incident tickets

Ensures incidents are updated and resolved upon completion of Priority 1/Priority 2 incident call

Creates an Incident ticket within HPSM

Routes the ticket to the appropriate service tower

Receives a call from a Healthways End User and creates a ticket in HPSM

Receives a ticket via Trackvia ticketing system

Determines the severity of an Incident

Logs, categorizes and prioritizes the Incident

Creates Priority 1 or 2 tickets, if received by the client or HPE representative on the project

Resolves incidents tickets within the HPSM system

Closes Incident ticket within the HPSM system

Hewlett Packard Enterprise El Paso/TX/USA 06/2012 – 10/2013

Project type: Compuware Gomez Specialist

Role: Compuware APM Data Analyst/ Synthetic Monitoring SME

Technologies: Compuware Gomez Synthetic monitoring system

Responsibilities:

Demonstrate expertise in web performance analysis using the Gomez Platform

Analysis data from various test performed on web sites being monitored in the Gomez Platform

Accelerating problem identification and resolution on all monitored web sites

Reduce downtime/ensuring availability

Responsible for Synthetic monitoring (also known as active monitoring). This website monitoring is done using web browser emulation or scripted real web browsers. Behavioral scripts (or paths) are created to simulate an action or path that a customer or end-user would take on a site. Those paths are then continuously monitored at specified intervals for performance, such as: functionality, availability, and response time measures

Hewlett Packard Enterprise El Paso/TX/USA 01/2011 – 06/2012

Project type: Portal Support

Role: Team Lead/ Production/Administrator/Technical Support

Technologies: Microsoft SharePoint 2007/2010, Tzunami, HPSM ticketing system

Responsibilities:

Maintained and fixed issues that would occur within the Microsoft SharePoint 2007 and 2010 sites.

Create web sites with the Microsoft SharePoint 2007 environment using a third party tool named Tzunami.

Tested and verified that the Microsoft SharePoint 2007 and 2010 site function correctly based on varies customer specs.

Worked with SLA client ticket request for incident and change request, within Service Center.

Client collaboration reporting, website management which included the following items: (grant access for users/web admins into SharePoint sites and contacting clients based on their requested tickets, and assign client ticket request, within Service Center, to team members).

Metrics reporting and queue technical lead.

Hewlett Packard Enterprise El Paso/TX/USA 06/2010 – 01/2011

Project type: SharePoint Migration

Role: Migrator/Tester

Technologies: Microsoft SharePoint 2003/2007/Tzunami

Responsibilities:

Migrated the Microsoft SharePoint 2003 site into the Microsoft SharePoint 2007 site using a third party tool named Tzunami.

Tested and verified that the Microsoft SharePoint 2007 site migrated correctly based on varies customer specs.

Western Technical College El Paso/TX/USA 01/2014 – 01/2015

Project type: Professor

Role: Microsoft Server 2012 Instructor

Technologies: Microsoft Server 2012

Responsibilities:

As part of the Western Technical Team, I am required to provide a quality academic experience to the students and prepare them for the professional world. As a professor I am required to have strong values such as integrity, respect, truthfulness, be knowledgeable, and accountable. I am required to teaching courses as assigned by the college. Being an instructor of Microsoft Server 2012 I am required and responsible to know the following:

Teach the student how to install Server 2012 and perform basic troubleshooting techniques if the install fails.

Prepared lesson plans for the students from the certified Server 2012 textbook, provide them with assignments and tests from the handbook.

Grade the student’s assignments and tests fairly and accurately. The student’s education is number one, so if they are not understanding something I provided them extra instructional time so they could grasp the technical concepts.

Instruct and evaluate the students on assignments and help guide them if they fall behind on lab work that is required of them during course time.

Have an open door policy with the students, so that they feel comfortable with the instructor and come to for assistant if they are in need.

To provide educational services according to standards of honesty and fairness.

Motivate the students in the course and push them to excellence.

Lockheed Martin/GHG Storefront El Paso/TX/USA 01/2010 – 06/2011

Project type: Facilities Development and Operations Contract (FDOC)

Role: Associate Programmer

Technologies: XML, XSLT, HTML, CSS, AJAX, ASP.Net, XPath, JavaScript, Sharepoint Designer 2003/2007/2010/2013, Microsoft SharePoint 2003/2007/2010/2013

Responsibilities:

As part of the Storefront team, I am required to use effective communication skills due to the fact that we work remotely with mentors, engineers, and non-technical staff located in Houston. I am expected to exhibit leadership and technical skills to see a task to its successful completion. As an Associate Programmer supporting the FDOC organization, I am responsible for the following duties:

Leveraged Microsoft SharePoint Designer to develop and maintain SharePoint workflows and to customize list, web parts, and sites.

Developed and maintained AJAX applications using SharePoint as a platform for the Environment, Safety, and Health group, including an Ergonomics Assessment Tool, FDOC Team Wellness Log, and the FDOC Software System Services Newsletter.

Worked with XML, XSLT, HTML, CSS, AJAX, ASP.Net, XPath, and JavaScript to develop internal tools for FDOC.

Presented web site designs to our internal customers and communicate throughout the development life cycle.

Created the Design Architecture for the redesign of the FDOC ESH Safety Pages.

Served in a supporting role for the Help Desk to troubleshoot defects with the users.

Worked on projects with teams consisting of other Storefront students in teams and FDOC full-time employees.

UTEP College of Engineering El Paso/TX/USA 05/2007 – 01/2010

Project type: College of Engineering

Role: Web Designer

Technologies: HTML, CSS, JavaScript, Adobe Dreamweaver

Responsibilities:

As part of the Web Team, the first thing that needs to get done is to send an email to the Webmaster (Cc: Plaza Director) to gain access to the web servers. The web designer learns how to use the Dreamweaver and Photoshop software. Within the first 2 weeks of employment, the web designer should learn how to create new pages and edit text on different pages of the plaza. Within the first month of employment, the web designer should understand how to resize photos/graphics and add/modify banners to photos using Photoshop. The web designer has the following duties:

Create and maintain content on the plaza web site.

Always maintain a uniform look between the College of Engineering and the Plaza sites

UTEP Computer Science Department El Paso/TX/USA 05/2008 – 03/2009

Project type: Computer Science Research

Role: NASA/ Boeing Research Team

Technologies: Visual Basic, Visual Basic Application, Writing scripts for Microsoft Excel/Powerpoint/Word

Responsibilities:

Worked with team to produce software for Boeing using the Electrical Power System Orbit Prediction (EPSOP) software project for the International Space Station’s electrical power system. Ran analysis, looked at telemetry from the International Space Station. Assisted with the creation of a program to analyze EPSOP output and produce Excel, Word, and PowerPoint reports

UTEP College of Engineering El Paso/TX/USA 05/2007 – 01/2010

Project type: Education and Computer Science Mentor

Role: Engineering Peer Advisor/Peer Team Leader

Technologies: Java

Responsibilities:

Serve as a mentor to new and current students in the Computer Science program to raise confidence in Computer Science as a viable career opportunity.

Serve as the liaison between the professor and students communicating and documenting appropriate information regarding student-learning issues.

Accountable for helping the educational development of over 100 students by creating an engaging one-on-one atmosphere and establish a solid identification process to reach students at all levels.

Implement and develop lesson plans on the basics of Java programming, simple print statements, understanding data structures, two dimensional arrays, link-lists, stacks, queue, and trees.

Challenge students to think creatively, to solve problems independently, and encouraged participation by maintaining a high level of individual awareness and capitalizing on opportunities for hands-on learning.

State National Bank El Paso/TX/USA 02/2002 – 05/2007

Project type: Banking Industry

Role: Customer Service Representative II

Responsibilities:

Charged with expanding the customer base for the organization to drive revenues and secure higher profit margins; personally planned, coordinated, and managed all marketing and advertising of banking products and services to build and expand market presence.

Accountable for helping the educational development of over 100 students by creating an engaging one-on-one atmosphere and establish a solid identification process to reach students at all levels.

Implemented and develop lesson plans on the basics of Java programming, simple print statements, understanding data structures, two dimensional arrays, link-lists, stacks, queue, and trees.

Maintained a structured, monitored environment conducive to achieving student learning goals by adapting a variety of teaching methodologies and managing all classroom administrative requirements.

Established clear objectives for all lesson plans and communicate those goals to students through lectures, discussions, and demonstrations.

Challenged students to think creatively, to solve problems independently, and encouraged participation by maintaining a high level of individual awareness and capitalizing on opportunities for hands-on learning.

Served as the liaison between the professor and students communicating and documenting appropriate information regarding student-learning issues.

Education

Bachelor of Computer Science and Mathematical Science,

University of Texas at El Paso, El Paso, TX, USA

Associate of Applied Science in Computer Science Engineering, Computer Science,

El Paso Community College, El Paso, TX, US

References

Name

Position

Contact Information

Manuel Esquivel

HPE Project Manager

Email:acw6b8@r.postjobfree.com

Beatriz Amador

HPE Project Manager

Email: acw6b8@r.postjobfree.com

Carlos Huerta

HPE Software Developer

Email: acw6b8@r.postjobfree.com

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