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Manager Assistant

October 23, 2016

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Contact Details

Address : *-**-** ***** ***** Erskine

PSRN Halia 3, MT Erskine Tanjung Tokong, 10470, Georgetown Penang. Mobile No : +601********

Email :

Personal Particular

Age : 29 years

Date of Birth : 05 Sep 1987

Nationality : Malaysia

Gender : Male

Marital Status : Married

IC No : 870***-**-****


Qualification : Diploma

Field of Study : Mechatronic

Institute/University : Technology Tun Abdul Razak Collage, Malaysia Grade : Incomplete

Qualification : SPM

Field of Study : Economy

Institute/University : S.M.K Tunku Panglima Besar,Kedah, Malaysia Grade : Pass

Graduation Date : 2004


Experience Level : Total 9 years(s) Experience

Employment History

Company Name : The Gurney Hotel Resort & Residences Penang Position Title : Supervisor (In Room Dining & Coffee House) Position Level : Rank & File

Specialization : Hotel Management/ Tourism Services Industry : Hotel/ Hospitality

Duration : Feb 2007 – Nov 2012

Monthly Salary : MYR 1,945.00


Work closely with team members

To prepare weekly schedule for staff

To ensure stock in par level

Stock ordering

To ensure enough equipment for operation usage

To do daily briefing and training for staff

To check on staff duties



Handling customer and functions

Experience Gained

To work closely with the team

Time management

Friendly Service

Managing Staff

Paperwork (Schedule, Training, Ordering, Monthly Planner, Checklist, etc.)

Experience in selling intangible/ conceptual products/ services in restaurant field

Experience in use of internet, software applications including PowerPoint, Word and excel

Excellent oral and written communication skills.

Experience in using Opera, FCS, Infrasys and Check EAM Accomplishment

Care for Guest award (1 x times)

Care for Associates award (1 x times)

Care for Business award (1 x time)

Perfect Attendance award ( 1 x times)

Company Name : Eastern & Oriental Hotel Penang

Position Title : Assistant Outlet Manager (Buffet Restaurant) Position Level : Assistant Manager

Specialization : Hotel Management/ Tourism Services Industry : Hotel/ Hospitality

Duration : Nov 2013 – Nov 2014

Monthly Salary : MYR 3,500

Responsibilities :

To set standard operation procedure base on hotel brand standard requirement

Provide Training for the opening team and new staff who joining the property

Prepare all the materials for the trainings and standard operation procedure

Taking care the inventory for the outlet (Silverware, Chinaware, Glassware & Linen)

Setting the par stock and ordering bar items and food items as per the operation requirement

To prepare weekly schedule and monthly schedule planner

To prepare full operation checklist especially for hotel opening purpose

To ensure and maintain the tidiness and cleanliness of Restaurant

Ensure strict compliance of company standard operation procedure

Assist Manager in daily management

Experience Gained

Ability to lead, guide and motivate team

Good organizational skills

Good decision making & problem solving skills

Maintains control of operation budget

Team player and able to work well with others


Promoted to Assistant Manager in 12 month

Company Name : G Hotel Penang

Position Title : Assistant Outlet Manager

Position Level : Assistant Manager

Area In charge : Coffee House & Room service

Specialization : Hotel Management/ Tourism Services Industry : Hotel/ Hospitality

Duration : Dec 2014 – March 2015

Monthly Salary : MYR 3,700

Responsibilities :

Inspect the service area daily to ensure hygiene of these areas. Ensure that all materials and equipment’s are in compliance with departmental standards

Recommends outstanding performers to Manager and take disciplinary action when necessary

Comes with monthly promotions to drive revenue

Motivates associate and maintain good team spirit

Ensure there are enough copies of menu, stock and operating equipment’s available and in good condition for operation

Ensure the project/assignment are complete within the given time frame

Ensure all administrative work and closing duties are done in accordance with departmental standards

Assist Manager on ordering and controlling items

Conducting Training on controlling Breakages

Ensure inter transfer form are correctly open and inventory been correctly done Experience Gained

Ability to lead, guide and motivate 2 different outlet team

Interpersonal skills

Inventory Management

Knowledge of using Micros.



Employee of the month

Perfect attendance

Transfer to new Property.

Company Name : G Hotel Kelawai

Position Title : Assistant Outlet Manager

Position Level : Executive (E7)

Area In charge : Spoon(Coffee House) & Room Service Specialization : Hotel Management/ Tourism Services Industry : Hotel/ Hospitality

Duration : March 2015 – Present

Monthly Salary : MYR 3,800

Responsibilities :

Directly report to Food & Beverage Manager.

Analyses the training needs of the restaurant. Develop training programs for staff and trainees together with the Training Department. Evaluates training results

Reviews, coaches and evaluates staff performance periodically

Analysis an explanation on monthly results

Conduct marketing research on competitor’s for analysis

Hold monthly outlet meetings

Working closely with sales team to organize private function at outlet

Preparing special menu or menu according to customer budget for function Experience Gained

Good knowledge of Food & Beverage cost, budget & upselling

Knowledge of minimize Food & Beverage cost and maximize revenue

Attention to details – Food, Standard, cost, safety, etc.

Management Skills – Cost, price, creating work schedule

Organizational skill – keeping work schedule, shipments, cleaning schedule

Problem solving skills – dealing with employee conflict Accomplishment

Employee of the month


(Proficiency : Advanced – Highly experienced; Intermediate – Familiar with all the basic functionalities; Beginner – Just started using or learning the skill) Skill Years Proficiency

Restaurant / Service > 5 > Advanced

In Room Dining > 3 > Advanced


(Proficiency: 0 = Poor – 10 = Excellent)

Language Spoken Written

Bahasa Malaysia 8 8

English 8 8

Tamil 9 0

Text Resume / Additional Info

Additional Skills:

Good knowledge of Food & Beverages

Explore to other outlets for extra knowledge

Good customer service, communication and interpersonal skills Courses Attended

CPR training

Micros, Opera, Material Control

Computer Skills

Wine Sommelier

Whisky Training

Train The Trainer

Leadership Begins With Me

Personal Strengths

Leadership charisma

Dynamic team player

Sense of responsibility

High inquisitive

Creative and resourceful

Demonstrates strong knowledge of venues, standard and basic knowledge of all product served from department menu

Able to promote a sense of professionalisms through appearance and mannerism

Multi skill for maximum productivity

Able to supervise associate to ensure proper set up and service

Able to actively monitor associate movement and make necessary changes to work scheduling to ensure proper staffing strength at all time

Able to train associate and provide one on one coaching on entry level departmental skills as and when required

Able to set high performance standards for self and encourage other to do the same

Able to work under pressure and meet tight deadlines Availability : Immediately after notice period of 4 weeks Job Preferences

Expected Monthly Salary : SGD3,500 ( Negotiable)

Willing to Travel : Yes

Willing to Relocate : Yes


Name : Mr. Jerry

Relationship : Food & Beverage Manager

Position : Food & Beverage Manager

Company : G Hotel Kelawai

Telephone : +601*-*******

Email :

Name : Mr. Lee Boon Kae

Relationship : Former Manager

Position : Food & Beverage Manager

Company : Eastern & Oriental Hotel Penang

Telephone : +601*-*******

Contact this candidate