KUMAR JAYAGOBY
Contact Details
Address : *-**-** ***** ***** Erskine
PSRN Halia 3, MT Erskine Tanjung Tokong, 10470, Georgetown Penang. Mobile No : +601********
Email : acw68b@r.postjobfree.com
Personal Particular
Age : 29 years
Date of Birth : 05 Sep 1987
Nationality : Malaysia
Gender : Male
Marital Status : Married
IC No : 870***-**-****
Qualification
Qualification : Diploma
Field of Study : Mechatronic
Institute/University : Technology Tun Abdul Razak Collage, Malaysia Grade : Incomplete
Qualification : SPM
Field of Study : Economy
Institute/University : S.M.K Tunku Panglima Besar,Kedah, Malaysia Grade : Pass
Graduation Date : 2004
Experience
Experience Level : Total 9 years(s) Experience
Employment History
Company Name : The Gurney Hotel Resort & Residences Penang Position Title : Supervisor (In Room Dining & Coffee House) Position Level : Rank & File
Specialization : Hotel Management/ Tourism Services Industry : Hotel/ Hospitality
Duration : Feb 2007 – Nov 2012
Monthly Salary : MYR 1,945.00
Responsibilities:
Work closely with team members
To prepare weekly schedule for staff
To ensure stock in par level
Stock ordering
To ensure enough equipment for operation usage
To do daily briefing and training for staff
To check on staff duties
Service
Cashiering
Handling customer and functions
Experience Gained
To work closely with the team
Time management
Friendly Service
Managing Staff
Paperwork (Schedule, Training, Ordering, Monthly Planner, Checklist, etc.)
Experience in selling intangible/ conceptual products/ services in restaurant field
Experience in use of internet, software applications including PowerPoint, Word and excel
Excellent oral and written communication skills.
Experience in using Opera, FCS, Infrasys and Check EAM Accomplishment
Care for Guest award (1 x times)
Care for Associates award (1 x times)
Care for Business award (1 x time)
Perfect Attendance award ( 1 x times)
Company Name : Eastern & Oriental Hotel Penang
Position Title : Assistant Outlet Manager (Buffet Restaurant) Position Level : Assistant Manager
Specialization : Hotel Management/ Tourism Services Industry : Hotel/ Hospitality
Duration : Nov 2013 – Nov 2014
Monthly Salary : MYR 3,500
Responsibilities :
To set standard operation procedure base on hotel brand standard requirement
Provide Training for the opening team and new staff who joining the property
Prepare all the materials for the trainings and standard operation procedure
Taking care the inventory for the outlet (Silverware, Chinaware, Glassware & Linen)
Setting the par stock and ordering bar items and food items as per the operation requirement
To prepare weekly schedule and monthly schedule planner
To prepare full operation checklist especially for hotel opening purpose
To ensure and maintain the tidiness and cleanliness of Restaurant
Ensure strict compliance of company standard operation procedure
Assist Manager in daily management
Experience Gained
Ability to lead, guide and motivate team
Good organizational skills
Good decision making & problem solving skills
Maintains control of operation budget
Team player and able to work well with others
Accomplishment
Promoted to Assistant Manager in 12 month
Company Name : G Hotel Penang
Position Title : Assistant Outlet Manager
Position Level : Assistant Manager
Area In charge : Coffee House & Room service
Specialization : Hotel Management/ Tourism Services Industry : Hotel/ Hospitality
Duration : Dec 2014 – March 2015
Monthly Salary : MYR 3,700
Responsibilities :
Inspect the service area daily to ensure hygiene of these areas. Ensure that all materials and equipment’s are in compliance with departmental standards
Recommends outstanding performers to Manager and take disciplinary action when necessary
Comes with monthly promotions to drive revenue
Motivates associate and maintain good team spirit
Ensure there are enough copies of menu, stock and operating equipment’s available and in good condition for operation
Ensure the project/assignment are complete within the given time frame
Ensure all administrative work and closing duties are done in accordance with departmental standards
Assist Manager on ordering and controlling items
Conducting Training on controlling Breakages
Ensure inter transfer form are correctly open and inventory been correctly done Experience Gained
Ability to lead, guide and motivate 2 different outlet team
Interpersonal skills
Inventory Management
Knowledge of using Micros.
Self-Motivated
Accomplishment
Employee of the month
Perfect attendance
Transfer to new Property.
Company Name : G Hotel Kelawai
Position Title : Assistant Outlet Manager
Position Level : Executive (E7)
Area In charge : Spoon(Coffee House) & Room Service Specialization : Hotel Management/ Tourism Services Industry : Hotel/ Hospitality
Duration : March 2015 – Present
Monthly Salary : MYR 3,800
Responsibilities :
Directly report to Food & Beverage Manager.
Analyses the training needs of the restaurant. Develop training programs for staff and trainees together with the Training Department. Evaluates training results
Reviews, coaches and evaluates staff performance periodically
Analysis an explanation on monthly results
Conduct marketing research on competitor’s for analysis
Hold monthly outlet meetings
Working closely with sales team to organize private function at outlet
Preparing special menu or menu according to customer budget for function Experience Gained
Good knowledge of Food & Beverage cost, budget & upselling
Knowledge of minimize Food & Beverage cost and maximize revenue
Attention to details – Food, Standard, cost, safety, etc.
Management Skills – Cost, price, creating work schedule
Organizational skill – keeping work schedule, shipments, cleaning schedule
Problem solving skills – dealing with employee conflict Accomplishment
Employee of the month
Skills
(Proficiency : Advanced – Highly experienced; Intermediate – Familiar with all the basic functionalities; Beginner – Just started using or learning the skill) Skill Years Proficiency
Restaurant / Service > 5 > Advanced
In Room Dining > 3 > Advanced
Language
(Proficiency: 0 = Poor – 10 = Excellent)
Language Spoken Written
Bahasa Malaysia 8 8
English 8 8
Tamil 9 0
Text Resume / Additional Info
Additional Skills:
Good knowledge of Food & Beverages
Explore to other outlets for extra knowledge
Good customer service, communication and interpersonal skills Courses Attended
CPR training
Micros, Opera, Material Control
Computer Skills
Wine Sommelier
Whisky Training
Train The Trainer
Leadership Begins With Me
Personal Strengths
Leadership charisma
Dynamic team player
Sense of responsibility
High inquisitive
Creative and resourceful
Demonstrates strong knowledge of venues, standard and basic knowledge of all product served from department menu
Able to promote a sense of professionalisms through appearance and mannerism
Multi skill for maximum productivity
Able to supervise associate to ensure proper set up and service
Able to actively monitor associate movement and make necessary changes to work scheduling to ensure proper staffing strength at all time
Able to train associate and provide one on one coaching on entry level departmental skills as and when required
Able to set high performance standards for self and encourage other to do the same
Able to work under pressure and meet tight deadlines Availability : Immediately after notice period of 4 weeks Job Preferences
Expected Monthly Salary : SGD3,500 ( Negotiable)
Willing to Travel : Yes
Willing to Relocate : Yes
Reference
Name : Mr. Jerry
Relationship : Food & Beverage Manager
Position : Food & Beverage Manager
Company : G Hotel Kelawai
Telephone : +601*-*******
Email : acw68b@r.postjobfree.com
Name : Mr. Lee Boon Kae
Relationship : Former Manager
Position : Food & Beverage Manager
Company : Eastern & Oriental Hotel Penang
Telephone : +601*-*******