James W. Rackley

**** ******** ******* acw680@r.postjobfree.com

Lenoir, NC 28645 828-***-****(Home)

Objective

To acquire an open position for permanent employment with decent pay whether locally or in a new area. Can fund re-location for the right offer.

Education

Caldwell Community College and Technical Institute – 2855 Hickory Blvd. Hudson, NC 28638

Associate degree in Applied Science of Computer Programming

Hibriten High School – 550 East Blvd Lenoir, NC 28645

High School Diploma (general)

Professional Experience

Help Desk / Technician Turbotec Products -

2042 Fairgrove Church Rd SE - Newton, NC 28658 (number has changed) from October 2014 – November 2015

Performed Server and PC maintenance including complete system restarts

Solved DFS connection issues after server disaster recovery

Removed and added users to Active Directory

Joined and removed PCs from the company domain

Decommissioned out-of-date I.T. equipment, took to legal recycler

Upgraded PC hardware on older PCs to extend use

Installed user specific and security software with updates

Installed shop floor terminals at designated workstations

Installed and configured wireless Access Points on shop floor

Installed wireless cards for Access Point connectivity

Solved wireless connectivity issues

Helped users with proper procedures and software issues

Re-programmed lobby paging system

Maintained printers, solved printing issues

Repaired conference room projectors after user damage

Mapped equipment locations within facility

Updated I.T. database of current and decommissioned equipment

Researched and purchased new I.T. equipment

Communicated with vendors and suppliers about company needs

Reported user issues with company software to programmer

Assisted “Road Warrior” salesmen with laptops while gone to client location

Network Technician II North Carolina Department of Public Safety -

309 Colombo St, SW Suite 101 - Valdese, NC 28690 828-***-**** from March 2014 – October 2014

Backed-up terminal data, verified data has been saved

Re-imaged machine from Windows XP to Windows 7

Joined machine back to Domain, moved computer from XP group to Windows 7 group in state system, changed image version in system

Created user account on newly imaged machine

Installed user specific software, verified from user it works correctly

Added printers both local and network back to machine

Renewed RPM license, verify RPM works correctly

Uploaded data back to Windows 7 machine

Re-created user desktop created shortcuts/links, deleted broken shortcuts

Installed RAM in both laptops and PCs

Installed scanners and all-in-one network printers

Created a scan folder for user, share properties, verified scanned docs show in folder

Instructed user on new log-in process, showed where files and software located

Ensured user had access to "shared" drive after log-in.

Installed webcams for photo IDs

Technician 2 Caldwell Memorial Hospital (Siemens via VIVA USA) -

321 Mulberry Street, SW - Lenoir, NC 28645 828-***-**** from June to Sept 2013

Active Directory, activated, created, deleted accounts. Added users to groups to access data, email, off-site workers (Portal).

DFS usage, created data storage drives mapped drives on terminals

Replaced fuser drums in Lexmark and Ricoh printers

Solved network connectivity issues

Remoted into machines using Dameware to fix software and internet app malfunctions

Acknowledged Gems ticket request – P1 within 2 hours, P2 within 4 hours, and P3 within 2 business days

Located and replaced devices on lease program

Replaced damaged devices during disaster recovery

Setup complete workstations including desktop PC, docking station for laptop, dual monitors, printer installation, scanner installation

Educated workers on use of MS Office instead of 2nd hand software (Snag-It verses Ctrl+PrtSc in Office)

Re-imaged PCs and laptops with Acronis software

Educated workers on how to properly log on/off from software to end session on server

Mapped network drives in departments to share, modify documents

Setup test environment for “Tap In/Tap Out” terminal logins (Adventura)

Added users from old email server to new server

Citrix software (remote and server clients) to access online material and specialty software

NextGen experience

Re-programmed hand scanners for meds in patient rooms

Dual Desktop Support roles in StorePC and Mobility Lowes Hardware -

1605 Curtis Bridge Rd - Wilkesboro, NC 28697 800-***-**** from August 2011 – May 2012

Transitioned from Windows XP to Windows 7 support

Solved mobile device issues when not connecting to network or showing incorrect web pricing for merchandise in stores

Contacted software vendors and Internet Anywhere company when a new problem arose with associate in the field

Gave simple understandable instructions over the phone to field associates as to how to operate their new laptop equipment including software used for house measurements and camera that loaded pictures via USB

Re-imaged machines with Windows 7 upgrade from Windows XP

Assisted store employees with email account management, password management, and POS sales

Talked employees through steps to fix computer or paint machines, if physical damage, filled out work order ticket for technician to visit store

Shared information about issues and fixes with other team members

Provided team members with guidance to handle IT issue facing associate

Filled out tickets to track issues during upgrade

Reported fixes that no longer work on upgraded stores and what was done to fix issue or if it is still existing issue

Serviced laptops, Ipads, Iphones, and other smart phones when store employee has an issue

Remoted into devices to perform fixes too complicated for associates

Logged into switches to change the MAC address of devices in stores when equipment was replaced

Triage technician Lowes Hardware from February – August 2011

Answered calls from store associates and management reporting IT issues

Performed “quick fixes” for locked up registers and sales

Found sales lost in the system from being entered incorrectly or multiple times

Informed associates of known issues being worked on company-wide when they call to report it

Transferred calls to proper team to handle issue

Excellent communication skills

Filled out tickets for all calls including where call was transferred for assistance

Used Unix commands to solve simple IT issues

Owner/Technician of Computechs of Caldwell County (self-employed) since 2007 serving local businesses (references available upon request)

Provided permanent solutions for IT issues at the lowest cost possible keeping an eye on the ROI (Return On Investment) for client

Researched client systems including both software and hardware to educate myself with client’s system

Researched from proven “unbiased” Information Technology sources on which Operating Systems and software are recommended, determining whether or not they are proven a good choice for businesses and why

Explained options to clients and the reasoning behind my recommendations

Presented clients with upgrade options for software with and without needing to upgrade hardware

Upgraded small businesses such as optometrists and dentists from Windows 2000 and XP to Server 2008 and Windows 7

Upgraded hardware for all kinds of clients from laptops, PCs, to servers with data backup and transfers

Installed 3 small business systems for clients including server setup, minimum of 7 terminals, network devices including printers and fax machines, User accounts, and business dependant software

Assigned IP static addresses for network devices, such as terminals and printers

Ensured the functionality of third-party software by contacting vendor, doing test runs with “mock” data (this is crucial software clients use to obtain payment from patient’s insurance company)

Was on-site when system goes “live” to solve any issues that may occur

Performed administrative services to small business clients such as account management, password management, security, network connections

Active Directory setup with User permissions

DFS data storage, mapping of drives, user permissions to access data

Taught clients how to perform daily data backups correctly

Instructed secretaries and other employees on software usage, monitored employee usage, answered any questions from employees in simple easy to understand terms

Performed disaster recovery on client’s system after direct lightening strike

Trouble-shot and solved issues with network devices that are not functioning correctly

Setup secure remote access for business owner to access system from home

Ensured the system and data are secure and safe from attacks using firewalls, security software, User rights, and file passwords

Gave personal clients a printout of all viruses found on computer, when they were infected, and which website\download they came from

Wiped out personal computers, re-installed the operating system, and restored ALL clients’ data; essentially giving the client a brand new machine.

On-call for immediate assistance with issues 24/7

Volunteered to assist in computer lab on campus

Tutored students in Microsoft Office, Database Concepts

Explained complex ideas to regular people with very little computer knowledge or experience

Patience with “seasoned” students trying to learn something new

Checked with instructors to see student’s progress

Career Readiness Certificate (gold)

Certificate showing ability to solve complex problems in technical job field

Required by Google for application process at Lenoir Data Center

IT Institute of CCC&TI (first graduating class)

Enrolled and graduated from this course of “general” IT training while still taking classes for my programming degree

Learned how to conduct oneself in a corporate setting

Prepped for a panel interview

Ability to work with different groups other than classmates to determine strong points and weaknesses when working with a team

Skills

SOFT SKILLS: Friendly likable person, excellent communication skills with non-IT individuals, leadership qualities, desire to help, abundance of patience, ability to teach proficient usage of laptop/PC, quick learner, desire to improve IT quality while becoming a better technician, team player or can work alone

HARD SKILLS: Problem assessment, software trouble-shooting, network trouble-shooting, cost conscious solutions, Server installation/setup, terminal setup, user support, network installation/upgrade, printer installation, serviced 200+ PCs, 100+ laptops, network/PC maintenance, email setup, hardware replacement, command line programming, POS assistance

Platforms: Windows 2000/XP/Vista/Windows7, Windows Server 2000/2003/2008, Linux, Apple, Unix

Software: Microsoft Office 2003,2007 and 2010, Kaspersky, Malwarebytes, Norton, Open Office, Internet Explorer, Mozilla Firefox, Google Chrome, Outlook, AirWatch, Remote Desktop, RSA, Active Directory, VMware, Infoblox, Citrix, Adventura, NextGen, Acronis, Norton Ghost, BMC Remedy, Dameware, Vsphere, GoToMeeting, Join.Me

Name Brands Serviced: Dell, HP, Compaq, Morning Star, Acer, E Machines, and Packard Bell, Lenovo, Apple, Lexmark, Ricoh

Contact this candidate