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Customer Service Representative

Cambridge, Ontario, Canada
October 23, 2016

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Ambitious graduate from Georgian College (Business Administration - marketing diploma) and Laurentian University (Bachelor of Business Administration degree) with a robust work ethic looking for a new career in the field of business in the sport and entertainment industry.


Project management training; Gantt charts/critical path.

Sales experience (consumer and


Knowledgeable in all aspects of social media

Market research and Industry

analysis skills

Business Finance and general accounting knowledge

Website authoring; knowledge in html and css structure

Well versed in all Microsoft Office programs as well as Mac

Excellent communication,

strong interpersonal skills

Strong leadership qualities


NRCP – National Referee Certification Program.

SIPAC – Sport Injury Prevention and Care Certification.

Customer Service/Sales – Customer Service Representative Training, Crane Lake Resort.

CPR & Basic Rescuer C First Aid – St. John Ambulance.


Georgian College 2008 – 2011

3 Year Business Administration (Co-op) specialization in marketing

Laurentian University 2011 – 2013

Bachelor of Business Administration (Honours)

Areas of study: marketing; economics; management studies; accounting; project management; website structuring -html and css; finance and communication strategies.


TruGreen- Service Planner 02/2016- present

Schedule most efficient service routes for lawn care specialists daily

Communicate continuously with specialists and identify consumer changes

Create and disperse invoices to proper specialist for consumers

Input all invoices into accounting system

Responsible for attending to customer service calls for wide variety of issues,

including technical assistance with TruGreen consumer app

Present consumer feedback and financial information at weekly meetings

Peoplesource- Recruitment Specialist 08/2015- 11/2015

Conduct phone and in person interviews with potential candidates

Use various methods of externally advertising available roles

Match potential candidates to suitable roles based on qualifications

Conduct weekly payroll for all temporary employees

Complete summary reports of weekly statistics for company CEO

Iselect – Customer Service Representative (Melbourne, Vic) 10/2014 - 05/2015

Responsible for outgoing and incoming customer calls and assisted with selecting appropriate health care coverage to meet the needs of the individuals

Researched all active health care providers in the state of Victoria, Australia and completed market analysis on their health coverage

Assisted with creating and delivering training presentations to new and existing customer service representatives

Big V Basketball Organization- Promotions and Marketing Coordinator

Southern Peninsula Sharks (Melbourne, Vic) 05/2014 - 05/2015

Created and executed all game day activities and events for fans

Conducted post game interviews with players

Coordinated post game friends, family and player appreciation banquets

Directed the planning and execution of team marketing strategies including securing prizing and determining areas of potential growth

Worked closely with video department and assisted in delivering live streaming of games

Manulife Financial – Junior Business Analyst 01/2014 – 05/2014

Employed full time before moving to Australia. Documented Manulife’s organizational direction, structure and business processes and coordinated team meeting and set up for online conferencing.

Researched the client industry and competitive position. Assisted in the collection and consolidation of required information and data using excel and Microsoft word. In charge of group benefits database management.

Atlas Property – Property Manager 05/2013 – 01/2014

Employed full time after university. Responsible for sorting through the prospective tenant applications to find the tenant that is the best fit for Atlas Properties; using a consistent screening process, including running credit checks and criminal background checks. Also in charge of performing preventative property maintenance to keep the property functioning in top condition.

Staples – Sales and Customer Service Representative 06/2011 - 05/2013

Employed part-time during my studies. In office and electronics department, responsibilities include: inventory management, stocking shelves, customer service including sales, customer inquiries and issue resolution, and assisting with consumer sale and payment transactions.

Conducted computer hardware equipment demonstrations on the sales floor; provide information on the benefits and uses of a variety of accessories; answer customer’s questions and encourage them to purchase the products being demonstrated.


Canvassed for Heart & Stroke Foundation and the Kidney Foundation 11/2013 – 2014

Coached/ Co-ordinated junior boys basketball for development league 2011-2012

Assisted in an annual co-ed basketball camp for children in Waterloo Summers 2003 - 2010


Luke Sunderland- Southern Peninsula Sharks Head Coach


Further References Available Upon Request

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