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Customer Service Data Entry

Houston, Texas, United States
$ 14.00 - $ 15.00
October 23, 2016

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***** ********** **. *******, ** *7099

cell: 832-***-**** email:

Summary of Qualifications

A results-driven professional and dynamic leader with solid customer service and sales experience in building strong business relationships; exceptional cross-functional team building, customer service, communication, interpersonal and organizational skills with a commitment to excellence.

Work History

CIBT August 2013 to present

Customer Service Representative – Houston, TX

Confer with customers by telephone in order to provide information about the services, to take orders or cancel accounts, or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Resolve customers' service or billing complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Is able to communicate clearly in English and Spanish, both written and in speech.

Handles in the best interest of both customer and company.

Carmen's Insurance Agency. April 2, 2013 - Aug. 23, 2013

Insurance Agent / Office Assistant - Houston, TX

Provided service to clients' changing insurance needs by selling life, health and automobile insurance.

Developed base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.

Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-terms goals.

Obtains underwriting approval by completing application for coverage.

Completed coverage by delivering policy, planning future follow-up visits and evaluations of needs.

Enhances insurance agency reputation by accepting ownerships for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Recreational Department Dec. 2007-July 6, 2010

Recreational Clerk - Bryan, TX.

Performed routine clerical tasks in the field of recreation.

Data entry, filing and ordering supplies.

Enforced rules and regulations of recreational facilities in order to maintain discipline and ensure safety.

Managed daily operations of recreational facilities.

Assisted in conducting recreation programs and other activities.

Developed constructive and cooperative working relationships with others, and maintaining them over time.

Handled complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Unicor June 2004 - Dec. 2007

Data Entry Clerk / Quality Control Assistant – Bryan, TX.

Prepared and sorted source documents, and identifies and interprets data to be entered.

Contacted preparers of source documents to resolve questions, inconsistencies or missing data. Numeric or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes.

Confirmed accuracy of data such as course numbers, days, dates, and time.

Reviewed and makes necessary corrections to information entered

Compiled, sorts and verifies accuracy of data to be entered

Contributed to a team effort and accomplishes related results as required

Maintained confidential information, performs general duties such as typing, answering phones and other job related duties ad assigned, and keeps track of received data and source documents.


Blinn College / Bryan,Texas. 2 years college May 2002 - May 2003

Major: Office Management Minor: Office Clerk

National Education Training School / Houston, Texas. June 1985 - May 1986

Major: Computer Programming

Alief Hasting High School /Houston, Texas. Aug. 1978 - May 1981

PowerPoint, Microsoft Word, Excel and Desktop Publisher Proficient and Outlook

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