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Customer Service Management

Lagos, Nigeria
October 23, 2016

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Aigbedion Francis

**Ajaojimoh street opposite cornoil petrol station,

College bus/stop igando, Lagos Nigeria.

Cell: 080********


Experienced, trustworthy, and dependable oriented hotel personnel with basic Management Level seeking advancement opportunities where I can utilize my energy, creativeness and multitasking abilities in order to make money for my establishment.

Skill Summary:

Customer services initiative

More than eight years of professional experience in hospitality industry.

Pool bar, lounge bar, mini bar, and restaurant operation / dispense bar (work location).

Tourism management guild.


A strong memory.

Interpersonal skill.


Extensive knowledge in all areas of restaurant, bar and hotel operations.

Well versed in social etiquette, having served diplomats, celebrities Governors and corporate leaders. And celebrities.

Fluent in English.

Proven record of helping guests to select menu items.

Proven ability to keep the bar and restaurant area organized and clean.

Able to provide the highest quality of service to costumer constantly.

Knowledge of adhering to business standards for serving beverage and food.

Highly skilled in mixing, garnishing, and serving drink with company specification.

Demonstrated ability to provide guests with genuine hospitality and to deliver exceptional services.

Achievement certificate

Supervisory skill certificate – Golden Tulip. 2013

Master bartender Academy certificate – Diago. 2012.

Up selling skill certificate - Golden Tulip hotel – 2012

Basic management skill certificate -Golden Tulip hotel. – 2012.

Moet &Chandon bar service procedure certificate – 2010.

Barmen skill certificate intl. distillery – 2010.

Micros Fidelio system operator certificate – 2009.


Advance Diploma-Hospitality and Tourism mgt.(college of Aviation and management studies 2008)

Entrepreneur and family business management certificat-open2study/RMIT university Australia- 2014

Strategy management certificate – Australia open university .2013 open2study.

West Africa senior school certificate -2001.

Secondary school testimonial certificate -1993.

Work Experience.

Bartender:2009 - Present, Golden Tulip Hotel and Conference.FestacLagos Nigeria.

Makingand serving drinks to patrons, directly or through wait-staff. And customer service. Including all coffee (cappuccino, espresso, Americano, coffee Lante)

Supervise casual staff and IT student.

Responsible for team development, communications, sales, profit and conceiving and implementing promotional campaign for Metropolitan Music Cafe &Sports Bar.

Oversee functions for over 500 guests and train bar waiting staff.

Ability to identify unruly or intoxicated patrons and to solve the problem or seek help if required.

Helping other colleague in time of difficulties.

Bartender/waiter: June 2007 - Oct. 2009, Sunfit Hotel,Amuwoodofin, mile 2, Lagos Nigeria

Mixed ingredients to prepare cocktails and other drinks.

Displayed excellent customer service and cash handling skills.

Served food to customers seated at the bar.

Always checked customers' IDs to make sure they met age requirements for alcohol and tobacco purchase and consumption.

Ordered supplies from outside vendors and maintained an inventory.

Waiter:2000- 2006, June, median hotel and apartment, now Nicon hotel.vgcAjah, Lagos -Nigeria

Attend to multiple customers by sitting them down, take detailed order from the customers, send the orders to the kitchen or bar, Pick up orders from the kitchen then serve the customers .continuously responding for more oders.

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