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Customer Service Team Leader

San Antonio, Texas, United States
October 23, 2016

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Work Experience

WHATABURGER, December **** – October 2016


Team Member/Team Lead

As a Team Member the responsibilities vary from day to day. The main goal is to have the stations clean and ready for the next order and to ensure that the customer always gets what he/she may want. As a Team Leader the main goal is to make sure everything is ran as smooth as possible, from watching labor and sales to preparing for the shifts each day.

Stock up the needed items.

Clean each area.

Take the customer orders asking for feedback if everything is right.

Receive payments by Cash or credit/debit cards

Make the correct orders for the customers the way that they requested

Ensure that the customers are satisfied with the purchased items

Train new employees

Count the safe and registers inside

Make sure all food temperatures are safe

Keep track of inventory and waste for each day

Kohl’s Department store, October 2015 – March 2016


Customer Service

With Customer Service I have many tasks that need to be done to maintain stable work environment that is both safe and fun for the employees and customers.

Mark out Damages to ship back

Cash out customers with purchases

Deal with all customer complaints and solve issues accordingly

Receive credit card payments

Give other employees change for their registers

Count all the registers to the accurate amount of money

Explain all coupon and sale steps

Issue Credit Cards

Answer the phones and transfer to different departments if needed

Process merchandise returns and exchanges.

HEB, August 2013 - September 2014



The main goal of a cashier is to scan the customer’s items in a fast, yet safe manner to ensure the customers satisfaction upon departure. To do so, the following tasks are done.

●Receive payment by cash, check, credit cards, vouchers, or automatic debits.

●Issue receipts, refunds, credits, or change to customers.

●Assist customers by providing information and resolving their complaints.

●Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

●Answer customers' questions, and provide information on procedures or policies.

●Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

●Stock shelves, and mark prices on shelves and items.

●Request information or assistance using paging systems.

●Assist with duties in other areas of the store, such bagging and carrying out customers' items.

●Offer customers carry-out service at the completion of transactions.

SIX FLAGS, June 2013 - September 2013



●Check guest into the park

●Answer any questions that guest may have

●Give recommendations on what the guest may enjoy

●Stamp those that exit, but want to return later that same day

●Sell tickets and other items to customers.

●Count those that leave

●Review season passes for correct ID

●Redirect those that may be lost or need help

Ride Operator

●Check to see if the ride is operating correctly

●Observe guest while waiting for their turn, for their safety

●Follow all safety procedures to ensure the guest are secured correctly

●Observe the guest as the enter and exit the ride



High School Diploma, June 2014

Additional Skills

●A+ Certified

●C++ Training

●Network + Training

●Great customer service skills

●Able to lead others and work in any department

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