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Customer Service Manager

Laredo, Texas, United States
October 23, 2016

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Armandina Olivarez

**** ***** ***** ***.

Laredo, TX 78040



To obtain a position with an innovative, progressive company that will utilize the administrative organizational, analytical and technical skills developed over 30 years from various fields of business. EDUCATION:

Laredo State University (TAMIU), Laredo, TX

B.B.A. in General Business May 1991

Laredo Junior College (LCC), Laredo, TX

Associate of Arts, May 1978

Zapata High School, Zapata, TX, May 1972



Horizon Freight Lines, Inc. – Edinburgh, IN

Customer Service/Operations/Logistics/Site Manager, March 15, 2012 to December 31, 2015 Handle all customers concerns. Dispatch all over the road and local drivers in a timely manner. Report all freight discrepancies on missing or damaged to customers. Diocese of Laredo – Laredo, TX

Grant Development Coordinator, October 2011 to March 2012 Assisted the Director of Development with the submission of grants and data entry of Catholic Sharing Appeal Campaign

Region One Education Service Center – Laredo, TX

Program Assistant, May 2008 – October 2011

Assisted with preparations of program meetings to include meetings, workshops, setup of video conferencing and video equipment. Create workshop staff development database to generate workshops statistics, notify participants of cancellations and updates, assisted participants with telephone inquiries. Prepare contracts, purchase orders, reimbursement forms and payments for outside presenters. Assist with registrations at workshop site and facilitate session if required. Provide clerical support for all administrators. Perform routine bookkeeping tasks for the department, monitor and update program budgets as assigned by the director. Maintain a weekly calendar for office staff. Diamond Trucking, Inc. Laredo, TX

Secretary/Bookkeeper, June 2007 – May 2008

Assisted the owner with overall daily administrative functions, took charge of accounts payable and accounts receivables, responsible for reconciliation of bank statements, answered phones and filing. Horizon Freight Lines, Edinburg, IN

Customer Service/Operations, July 2000-May 2007

Managed overall daily operations, including providing customer service, load planning, dispatching and scheduling delivery and picking up of loads. Coordinated operations and administrative activities of the Laredo Office with the corporate office.

Celadon Trucking Service, Inc. Laredo, TX

Office Manager/Equipment Control Supervisor/Customer Service Manager/Equipment Control Supervisor/Customer Service, June 1989 – June 2000 As office manager I performed all administrative functions in the areas of human resources, payroll, purchasing and setting up of all special functions, as well as managing the Damage/Detention program, equipment control and office operations on a daily basis. As an equipment control supervisor, I supervised a staff of six to eight employees dedicated to equipment control, oversaw the tracking of equipment, compiling of daily inventories and entry of all related data. Assisted the technology department in developing a software program to track equipment in a more efficient and cost effective manner. In the area of customer service I fielded all customer inquiries and requests from customers in the United States, Mexico and Canada and provided rate quotes when necessary. Laredo State University, Laredo, TX

Department Secretary

October 1985-1989

My duties as secretary were to assist in answering phones, typing memorandums, directing people to the appropriate departments and took charge of mail projects for the areas of fundraising, recruitment and public relations.


My biggest accomplishment has been receiving my degree. COMMENTS:

I have always been a highly motivated individual that completes a given task with energy dedication and accuracy. I enjoy challenging jobs and am always eager to learn new skills and procedures. As a self- starter, I never have to be told what to do. Whenever I complete a given task, I always find a new project to work on. If I lack the skills to complete a project, I do not hesitate to ask for help. I am a hard-working, dedicated, dependable, punctual and loyal individual that is ready to rise to any given challenge. I have the ability to work under stress, multitask, extensive background in customer service, excellent communications skills and I am bilingual. REFERENCES:

Furnish upon request

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