Nicholas Coyle

** ***** **, *********, ** *****

518-***-****

SUMMARY

More than four years experience working with Mac OS, Windows networks and device support, and in customer service environments

Lifetime knowledge of computer technology, both hardware and software

Demonstrated ability to work well both independently and on teams

Demonstrated excellence in troubleshooting, while finding solutions and implementing preventative measures

SKILLS- 24 Months of Each

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows Server 2008, and Windows 8, Mac OSX, Linux

Software: Adobe Acrobat, Adobe Reader, Internet Explorer, Mozilla Firefox, Google Chrome, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010,Microsoft Office 365, Symantec Norton (various products including antivirus, firewall, and PC maintenance software), Skype, GoToMeeting, Webex, IBM Lotus Notes, ReadyDesk ticketing system, Lansweeper, Clonezilla, VMware, SCCM

Hardware: ASUS, Lenovo, HP, Dell, Gateway, Toshiba, Dell/WYSE Thin Clients, Acer, Apple iPad, Mac Laptops

Awards

New York State Office of Information Technology Customer Service Award

EXPERIENCE

Laboratory Assistant, Central Michigan University Biology Department, Mt. Pleasant, Michigan (5/2016-Present)

Troubleshoot both hardware and software

Help users maintain and optimize data through Microsoft Office Suite

Assist users in creation of email accounts

Add memory to Dell Computers

Marinating and updating data sheets in Microsoft Office Suite

Optimization of digital microscopy images using imagepro and axiophoto software.

Dissection, preparation and staging of larval fish samples.

Analysis and interpretation of larval fish diet and growth rate. Communication of findings.

Accustaff, Colonie, NY (05/2013-1/2014) IIT, Albany, NY (1/2014-3/2015) – PC/Desktop Support

IT Support for regional customers including NYS Dept. of Health, Riverview, Corning Tower, and 800 North Pearl.

All PC Hardware Support – solving all PC-related hardware issues; inventorying systems deployed; imaging laptops, tablets and PCs.

All PC Software Support – installation and support of all software for all DOH users, software including DOH specific software such as ASPEN, eMedNY support, RWeb support.

Responsible for account creation and permissions for user access to applications and new user setups.

Assist teams at all locations with additional support staff, and pick up/delivery of hardware.

Assist in DHCP conversions and mass deployments.

Use of RDP for server access and PC access when covering alternate locations. Also used for accessing user PCs remotely to troubleshoot/install requested software.

Work with networking and security teams for new PC deployment and user access issues.

Implement batch files

Update Anti-Virus software

Hilton Hotel, Clifton Park, NY (3/2012-4/2013) – Customer Relations

Responded to guests’ needs, responsible for hotel presentation including maintenance and repairs.

Self-Employed IT Support and Installation, Clifton Park, NY (2/2010-12/2012)

IT support and installation services including but not limited to:

Use and deployment/installation of business-level applications/software.

Use and deployment/installation of consumer-level applications/software.

Desktop system builds and rebuilds as needed.

Networking and network maintenance, support, troubleshooting, security and firewalls.

Software and hardware troubleshooting and service referrals.

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