ATIYA ALI

514-***-****

acw63m@r.postjobfree.com

Objective: To secure a position that will utilize my educational and work experiences. To grow with the company.

Work Experience

Fashion Imports, Montreal, QC 2014-Present

Customer Service Manager/Account Receivables

-Entered all purchase orders, create picking slips and invoices

-Answered customer’s inquiries concerning products

-Retrieved,packed and confirmed orders through EDI

-Emailed and faxed customer's invoices and credit notes

-Handled all customer inquires concerning repairs, warrantee's and gaurantee's

-Send defective luggage to be repiared

-Handled all credit notes

-Retrieved and confirm order's through Amazon

-Booked appointments for all EDI orders

-Online bank deposits

-Processed credit card payments

-Posted invoices

-Various office work

Verdant Environmental Technologies, Montreal, QC 2014-2014

Office Administrator/Account Receivables and Payables

-Answered all incoming calls, transfer to appropriate person

-Entered all purchase order's, creating sales order and sales invoices

-Emailed customer's invoices

-Prepared all outgoing orders via FedEx

-Created new customers in Sage system

-Posted customer's payments

-Prepared invoices to be paid

-Prepared wire transfers

-Communication/Follow up with customers on collection & billing matters

-Handled petty cash

-Bank deposits

-Created cheques

-Monthly Visa expense report

-Various office work

D.Zinmen Textiles, Montreal, QC 2012-2013

Receptionist/Order Department/Inventory Control/Receivables

-Answered all incoming calls, transferred to appropriate person

-Entered customer’s orders, answered customer’s inquiries

-Entered all incoming merchandise/receivables

-Prepared tickets for incoming merchandise

-Checked and managed inventory stock

-Managed office supplies and equipment

-Created new customer's account

-Calculated and prepared daily invoice reports

-Prepared bank deposits

-Booked travel arrangements

-Various office duties

Creations El Sol, Montreal, QC 2007- 2011

Administrative Assistant

-Word processing

-Managed calendars

-Assisted in phone reception

-Prepared and coordinated mail, faxes and express packages

-Responded promptly to customer inquiries

-Handled and resolved customer complaints, obtained and evaluated all relevant

information to handle inquiries and complaints.

-Preformed customer verifications, communicated and coordinated with internal

departments

-General office duties

Skills/Training

Windows

Excel, Microsoft Word and Outlook

Federal Express and UPS Online Shipping

Momentis and Visual 2000 software

Sage/Simply Accounting

Mega Data EDI

Amazon

Education

LaSalle College Montreal, QC 2007-2008

Fashion Event Planning Public Relations

Algonquin College Ottawa, ONT 2004- 2006

Television Broadcasting Introduction to Journalism Writing

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