**** ******** *****

Flower Mound, TX *****

817-***-****

acw611@r.postjobfree.com

Donald L. Baker Jr.

SEEKING A CHALLENGING POSITION WITH A DYNAMIC ORGANIZATION TO UTILIZE MY EXPERIENCE AND SKILLS.

SUMMARY OF QUALIFICATIONS:

● Comprehensive experience working in the mortgage industry including loan review, processing, compliance, closing and appraisal review.

● Leader, team-player, and professional demeanor with ability to instruct and communicate with individuals from diverse backgrounds.

● Enjoy challenge of new projects, with ability to learn and apply new information efficiently and incorporate strong problem solving skills.

● Excellent executive managerial skills and very self-motivated.

● Strong knowledge of credit analysis and credit defaults.

● Experienced with Calyx Point and Encompass software.

● Experienced with Citrix and My Supervisor software.

● Experienced in Auto sales and financing.

Late Stage Loss Team Account Manager

8/17/2012 to present

Santander Consumer USA Lewisville, TX

● Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).

● Handles skip trace and repossession activity on pre charge off accounts.

● Makes effective use of Prime Time calling periods.

● Ensures that all accounts in the calling queue are worked according to business strategy.

● Independently evaluates each loan and determine the best course of action for the customer in resolving the problem permanently.

● Independently negotiates with the customer on repayment schedules deferrals, and write- offs.

● Meets monthly standards and expectations for potential losses, delinquency, charge-offs, repossessions, and clearing ratios.

● Successfully utilizes all collection tools provided by management, including, but not limited to, extensions, hardship modifications, reinstatements, and repair claims to make the best business decision for Santander Consumer USA Inc. and the customer. Senior Mortgage Loan Officer

8/12/2011-3/7/2013

First Choice Loan Services Dallas, TX

● Originated FHA, Conventional Loans and VA Loans.

● Generating mortgage lead thru marketing and promotions.

● Helping customers from start to finish with their home buying process by answering any questions about credit and the underwriting process.

● Work with clients, sales, underwriting, pricing, credit and risk, processing and finance partners.

● Watching home mortgage rates to ensure clients are locked in at the best rates.

● Processing loans from the initial call and the application process to closing.

● Researched and mapped out strategic marketing areas to build the company’s customer base.

New Car Sales Internet Manager

4/24/2010-3/02/2011

Ray Huffines Chevrolet Plano, TX

● Originated auto loans in person and over the internet

● Reviewed customer’s credit reports and income documents to determine their ability to get approved for auto loans.

● Worked with customers from start to finish ensuring they received the first class service. C hief Executive Officer/Mortgage Broker /Owner

7/1/ 2004-02/25/2010

New Vision Mortgage Company LLC Euless, TX

● Managed day to day operations of New Vision Mortgage such as marketing, locking loan rates, helping realtors negotiate client’s contracts, finding new loan products to meet our client’s needs.

● Deliver timely and effective communication of operations, underwriting and funding achieving sales volume goals and objectives through the efficient management of resources to provide superior service, productivity and quality.

● Hired prospective loan officers and office personnel.

● Originated FHA, Conventional and VA Loans.

● Conducted New Home Buyers seminars for potential new home buyers.

● Responsible for ensuring compliance with HUD and Texas Saving and Loan Department.

● Ensured that all clients received the best customers care from the start to the finish of their home loan process.

● Managed a staff of employees and kept them motivated to achieve individual excellence. Senior Mortgage Loan Officer

2000-2004

Great Oak Mortgage Company Bedford, TX

● Increased productivity from $500,000 to $2,500,000 in closed loans per month.5

● Achieved Preferred Lender status from 4 National and 2 Regional new home builders.

● Conducted New Home Buyers seminars for potential new home buyers.

● Facilitated training sessions for new loan office Senior Mortgage Loan Officer

1999-2000

St. James Financial Corporation Arlington, TX

● Secured home loans for customers with past credit problems.

● Researched and mapped out strategic marketing areas to build the company’s customer base.

Education

Champions School of Real Estate-Dallas Texas

• Mortgage Broker License held 7/1/2004 to 2/25/2010 Texas State Technical Institute Waco, TX 1984-1987

● Associate of Applied Science Electrical Power Distribution Technology Northlake College – Mortgages 101, Mortgage 102 - 2000 Loan Officer licensed – 2000

Champion School of Real Estate – Mortgage Professional Continuing Education - 2001

Mortgage Broker licensed - 2004

Interests

Tennis, golf, football, music production

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