JANETTE BROWN

*** **** ***** ****** ***: 347-***-****

New York, NY 10026 Email: acw606@r.postjobfree.com

Objective: Stock/Customer Service Worker

Relevant Experience:

Forman Mills Bronx, NY

Cashier/ Customer service 4/2016 –Present

Answer customers' questions about merchandise, advise customers on merchandise selection.

Resolve customer complaints via phone

Greet customers warmly and ascertain problem or reason for calling

Receive payment by cash, credit cards, or automatic debits

Maintain clean and orderly checkout areas.

Assist with placement of orders, refunds, or exchanges

Circle Line New York, NY Warehouse Worker/Cashier 4/2015 - Present

Load and unload boat

Lift 50 pounds or more

Stock shelves, racks and cases

Make deliveries to all surrounding vendors

Porter duties

Fill all requisitions sheets for deliveries

Receive payment by cash, credit cards, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments.

Maintain clean and orderly checkout areas.

Toys R Us New York, NY

Stock/Guest Services 10/2015 - 01/2016

Receive, open, unpack and issue sales floor merchandise.

Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

Take inventory or examine merchandise to identify items to be reordered or replenished.

Answer customers' questions about merchandise, advise customers on merchandise selection.

Resolve customer complaints via phone

Greet customers warmly and ascertain problem or reason for calling

Receive payment by cash, credit cards, or automatic debits

Maintain clean and orderly checkout areas.

Assist with placement of orders, refunds, or exchanges

Work with customer service manager to ensure proper customer service is being delivered

Corcraft Industries, Inc. Bedford, NY

Stock Clerk 12/2011 - 10/2014

Answer customers' questions about merchandise and advise customers on merchandise

selection.

Stock shelves, racks, cases, bins, and tables with new or transferred merchandise

Receive, open, unpack and issue sales floor merchandise.

Transport packages to customers' vehicles.

Pack, seal, label, or affix postage to prepare materials for shipping, and using Pallet Jack.

NYS Department of Motor Vehicles Bedford, NY

Phone Operator 04/2010 - 12/2011

Greet customers warmly and ask how to help.

Transfer calls.

Relay verbal messages.

Call the appropriate person requested by caller.

Answer caller's questions.

Perform other clerical duties as necessary.

Hospital Services Bedford, NY

Custodial Maintenance Worker 10/2004 - 03/2010

Clean building floors by sweeping, mopping, scrubbing, and vacuuming.

Follow procedures for the use of chemical cleaners and power equipment

Prevent damage to floors and fixtures.

Mix water and detergents and acids in containers to prepare cleaning solutions

according to specifications.

Strip, seal, finish, and polish floors

Clean windows, glass partitions, and mirrors, using soapy water and other cleaners,

sponges, and squeegees.

New York Public Library New York, NY

Library Technician 05/1999 - 07/2004

Provide exceptional customer service

Help patrons find and use library resources, such as reference materials, audiovisual

equipment, computers and other electronic resources, and provide technical assistance

when needed.

Process print and non-print library materials to prepare them for inclusion in library

collections.

Catalogue and sort books and other print and non-print materials according to procedure

and return them to shelves, files, or other designated storage areas.

Organize and maintain periodicals and reference materials.

Deliver and retrieve items throughout the library by hand or using pushcart.

Education

2010 University of the State of New York, Albany, New York

High School Equivalency Diploma

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