WILLIAM BOWEN

**** ******** *****; Lilburn, GA **047 404-***-**** acw5yx@r.postjobfree.com

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PROFESSIONAL PROFILE

IT professional with more than 20 years of experience delivering service excellence, project management, and IT solutions for Fortune 500 company. Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside well within financial and time frameworks. Persistence, personal integrity, and channeled energies are major strengths consistently cited by managers and clients alike universally praising team spirit, independent work habits, and the determination to conquer technical challenges. A resourceful, life-long learner, embracing knowledge as a tool for improved problem-solving effectiveness.

Proactively work with IT departments and Management in all stages of project life cycle; communicating status and risks in a direct and open manner; managing

project scope and risk; planning and tracking of projects

Capacity Planning and Performance Management of all applications running in the Unix/Linux environments, including the performance test, disaster recovery, staging and production environments

Detects, report, analyze, diagnose, and resolve system problems; Coordinate and participate in activities to diagnose and resolve complicated cross technology

problems

Interacted with GP and Koch customers to resolve IT issues and to meet/exceed Service Level Agreements

(SLA’s).

Build customized project plans; or use pre-established project and communication templates to build project plans; develop project task list, establish milestones and target dates, facilitate meetings, and execute assigned project tasks

Strong understanding of ITIL change, problem, incident, and service lifecycles

Establish a technical vision and strategy for delivering solutions that meet the needs of the business

Design, develop, modify processes, document, and implement the systems functionality required to

support new or revised application requirements

Executed system administration tasks, including patch management, proper backup procedures and

operational support

Managed and executed multiple SAN migration

projects to new EMC VMAX frames.

Ensure system solutions fit in with application

architecture, and conversely, that application solutions are designed within the systems architectural standards

Provide application administration and support for Disaster Recovery procedures for the Unix/Linux

infrastructure

Install, customize, implement and take full advantage of the operating system and/or major components.

Qualification Highlights

20 years with supervisory, service, and system administration experience

Ensure that team adhered to ITIL/Change Management process for the Georgia Pacific Consumer Products environment.

Responsible for conducting and leading all Problem Review meetings for unscheduled outages for the Georgia-Pacific Consumer Products SAP environment.

Experienced with VMWare and an understanding of the virtual environment

Assisted with the implementation of a two factor, Privileged Account Security Solution(Cyberark), for the KBS HR SAP environment.

Served as UNIX Technical Escalation manager for a staff of fourteen

Led project to migrate from UNIX physical to Red Hat Linux virtual servers

Well versed in clustering, disk management and other UNIX/Linux subsystems

Experienced working with systems connected to storage environments including Storage Area Network (SAN), Network Attached Storage (NAS), and Direct Attached Storage (DAS)

Led large to medium size projects inclusive of the implementation of SAP BWA, SAP MDM Linux, SAP Application server migration to Linux, and SAP HR Oracle/SAP upgrades

Mentored less experienced administrator in migration, problem remediation, and troubleshooting methodology WILLIAM BOWEN

1097 Chartley Drive; Lilburn, GA 30047 678-***-**** acw5yx@r.postjobfree.com 2 of 2 P a g e

CAREER HISTORY

Koch Business Solutions (Formerly Georgia Pacific); Atlanta, Georgia 1996-Present Lead UNIX Analyst 2012-Present

Served as Technical Lead of the IT team responsible for approximately 600 UNIX servers, with HP-UX, AIX and Red Hat Linux operating systems.

Created and presented technological road maps to the Architectural committee and to IT business communities

Serve as technical liaison between business implementation teams and technical teams to resolve application design, build and test problems.

Led and coordinated the effort to combine UNIX and Windows support models.

Recommended and implemented new Fusion IO technologies for the Georgia Pacific Packaging environment.

Worked with GP customer and external vendor to implement new support model for Legacy Hardware.

Worked with management to implement a new Triage Support team for the UNIX and Windows environment.

Responsibly for HP Hardware and Software maintenance contracts. Ensure that all hardware and software were under a valid support contract.

Met with IT leaders of companies to implement standards and to explain how these standards would allow the team to better support the environment

Conducted DR testing, developed and maintain disaster recovery plans and procedures for business-critical services. Supervisor UNIX Operations 2010-2012

Trained and managed five technical employees and achieved significant improvements in their productivity. Conducted yearly performance evaluations for staff.

Ensured that team adhered to Change Management process and the execution of scheduled changes to the environment

Performed and evaluated cost analysis and vendor comparisons of software/hardware systems to ensure cost-effective and efficient operations; Measured feasibility of various approaches and made recommendations

Managed communications with customers during unscheduled outages. After unscheduled outages, conducted and managed problem review processes which documented the cause of problem, learnings and action items

Led efforts on operational tasks, ie,, Patch Management and Firmware Upgrades

Managed vendor maintenance contracts with external hardware and software vendors; Periodically reviewed ongoing support cost and looked for opportunities to negotiate or reduce costs Lead UNIX Analyst 2010

Provided 24X7 oncall support and served as 3rd level escalation

Served as Project Lead on projects

Provided financial analysis and documented and delivered Statement of Work based on project requirements to the customer

Acted as Project Lead on new technologies introduced into the environment Supervisor UNIX Operations 2009-2010

Managed a ten-person team that provided IT support for Georgia-Pacific and Koch Industries companies

Assisted in process to integrate support staff from three locations and multiple companies

Participated in process to create costs of service and the creation of an integrated support model Positions Prior to 2009 Omitted for Brevity and Relevance, and Available upon Request EDUCATION

Bachelor of Business Administration, University of Georgia; Athens, Georgia 1995

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