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Customer Service Medical Office

Arlington, Texas, United States
October 20, 2016

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Doovie D. Jones

**** ****** ***** *****, ***. ***4, Arlington, Texas 76006



Talented Medical Office Administrative Professional capable of working well in high pressure environments calmly and assertively in order to provide excellent support to Doctors and team members.


Graduate, Medical Office Administration Program

Concorde Career Institute, Grand Prairie, TX; Graduation: July 2014

Medical Office Externship-Burks Medical Consulting

Handled verifying insurance, billing and phone calls from clients

Graduate, Business Administration

Ohio Dominican University, Columbus, OH; 2003 – 2005


Electronic Billing Collection techniques Medicaid/Medicare

ICD-9/10 and CPT Coding Keyboard (45+wpm) EOB reconciliation

Microsoft Word and Excel Front Office Procedures Scheduling

OSHA standards HIPAA Training Posting

Anatomy & Physiology Ten key (450+) Patient statements

Insurance Terminology Set up patient accounts Verify insurance

Ethics/medical standards Customer Service Perfect Attendance


Metrocare Home Medical Equipment Grand Prairie, Texas March 2016-Present

Intake Coordinator/Office Assistant

Provide support to Customer Service Representatives.

Routes incoming phone calls.

Greet and assist clients, vendors, and other visitors; providing assistance to management as needed.

Kohl’s Department Store Arlington, Texas October 2014-Present

Customer Service

Assist with returns, ring sales and post payments to customers account.

Optum /UnitedHealth Care Irving, Texas August 2015-February 2016

Customer Service Advocate (Call Center-Inbound/Outbound)

Benefit Verification, locate providers and set appointments.

Charity Clothing Call Center (Inbound) Arlington, Texas November 2013-April 2015

Solicit donors for donations for charity organizations.

Schedule and confirm pick-ups with donors.

Department of Aging and Disability Abilene, Texas March 2009-December 2012

Activity Specialist/Coordinator

Wrote and developed activity calendars.

Shop for personal needs of developmentally disabled clients

Direct Support Staff (MHMR Aide)

Participated in active treatment including personal care/training.

Coordinated with support staff, nurses and supervisors.

Serenity Foundation of Texas Abilene, Texas February 2007-January 2009

Chemical Dependency Tech (Call Center-Inbound)

Managed reception desk including phone and documentation.


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