Customer Service Medical Office
Resume:
Doovie D. Jones
**** ****** ***** *****, ***. ***4, Arlington, Texas 76006
************@*****.***
OBJECTIVE
Talented Medical Office Administrative Professional capable of working well in high pressure environments calmly and assertively in order to provide excellent support to Doctors and team members.
EDUCATION
Graduate, Medical Office Administration Program
Concorde Career Institute, Grand Prairie, TX; Graduation: July 2014
Medical Office Externship-Burks Medical Consulting
Handled verifying insurance, billing and phone calls from clients
Graduate, Business Administration
Ohio Dominican University, Columbus, OH; 2003 – 2005
SKILLS
Electronic Billing Collection techniques Medicaid/Medicare
ICD-9/10 and CPT Coding Keyboard (45+wpm) EOB reconciliation
Microsoft Word and Excel Front Office Procedures Scheduling
OSHA standards HIPAA Training Posting
Anatomy & Physiology Ten key (450+) Patient statements
Insurance Terminology Set up patient accounts Verify insurance
Ethics/medical standards Customer Service Perfect Attendance
EXPERIENCE
Metrocare Home Medical Equipment Grand Prairie, Texas March 2016-Present
Intake Coordinator/Office Assistant
Provide support to Customer Service Representatives.
Routes incoming phone calls.
Greet and assist clients, vendors, and other visitors; providing assistance to management as needed.
Kohl’s Department Store Arlington, Texas October 2014-Present
Customer Service
Assist with returns, ring sales and post payments to customers account.
Optum /UnitedHealth Care Irving, Texas August 2015-February 2016
Customer Service Advocate (Call Center-Inbound/Outbound)
Benefit Verification, locate providers and set appointments.
Charity Clothing Call Center (Inbound) Arlington, Texas November 2013-April 2015
Solicit donors for donations for charity organizations.
Schedule and confirm pick-ups with donors.
Department of Aging and Disability Abilene, Texas March 2009-December 2012
Activity Specialist/Coordinator
Wrote and developed activity calendars.
Shop for personal needs of developmentally disabled clients
Direct Support Staff (MHMR Aide)
Participated in active treatment including personal care/training.
Coordinated with support staff, nurses and supervisors.
Serenity Foundation of Texas Abilene, Texas February 2007-January 2009
Chemical Dependency Tech (Call Center-Inbound)
Managed reception desk including phone and documentation.
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