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Project Manager Customer Service

Location:
Cherry Hill, New Jersey, United States
Posted:
October 20, 2016

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Steven D. Parent

* ********** *********, ****** ****, NJ 08003

Cell 203.***.**** acw5wz@r.postjobfree.com LinkedIn

SUMMARY

Impressive success in high tech, systems integration, running company-wide operational functions and leading large-scale projects, from inception to successful completion, while making and executing sound strategic decisions

Passionately striving towards constant improvement and professional growth - Excellent leadership, team building, organization, communication and people management skills

AREAS OF EXPERTISE

Revenue Goal/Growth Attainment

Project & Operations Management

P&L Management/Team Building

Problem Solving/Decision Making

Strategic Planning/Budgeting

Security Monitoring/Detailed Reporting

PROFESSIONAL EXPERIENCE

Ackerman Security Systems Warminster, PA 2015–Present

Operations Manager

Helped build, and open the new Warminster branch location with hosted monitoring

Hired all personnel and built a winning team that exceeded the first two month company projections by 23% and 49% respectively

Company operations manager including governing technicians, creating schedules, P&L, weekly, monthly, quarterly and year-end reports

Innovative troubleshooter and problem-solver who excels at developing creative ideas

Repaired escalated issues requiring customer contact 24/7

Demonstrated excellent program management skills with an unblemished record of successful delivery of projects in a timely manner

Leads and manages exceptional customer service from initial contact to final customer experience

Weldone Technologies Cherry Hill, NJ 2014-2015

Vice President of Operations

Improved net profits of company through staffing changes, cost control, service revitalization and scheduling

Helped transform company from start up mode to high efficiency operation

Responsible for P&L, quality, cost, reliability, purchasing, project planning, and inventory management

Worked closely with the CEO in building company brand

Skilled in managing and providing feedback to encourage and motivate employees

Admirable problem solving skills, time and organizational management

American Integrated Security Group (AISG) Queens, NY 2010-2014

Director of Operations/Director of Service

Helped turn a group of 6 technicians to viable company of over 200 employees with net profits of over 50 million per annum

Worked closely with Homeland Security, ICE and DEA on special monitoring projects

Responsible for quality, cost, reliability, purchasing, project planning and inventory management

Assisted with negotiations with retail partners & customers, optimized P&L

Oversaw and supervised building staff including hiring/firing, training, and evaluating work performance

Directed managers/coordinators to schedule 175+ technicians nationwide

Installed and managed all camera security systems of specific locations of Trump International

Provided daily, detailed reports on all monitoring stations

North American Video Brick, NJ 2010-2004

Project Manager

Installed covert surveillance systems in high risk and time sensitive situations for DEA

Project manager for covert installation of long range surveillance systems in classified and high risk areas for U.S. Border Patrol

Installed surveillance systems at the two largest Casinos in the world

Scheduled technicians and subcontractors to maximize time in the field

Ensured compliance applicable to state and local building permits & codes

Obtained building permits; submitted as-build information to sales and customers as required

AZ-U-WISH CRCC Las Vegas, NV 2004-2001

Vice President of Operations

Managing Director of viable, well established construction company

Increased quarterly, half yearly and yearly profits by 160, 140 and 190%. Year End Net over $20 million. Increased profits by 16, 27 and 33% the following three years

Managed operations of entire construction company of 153 employees

Post closing, customer care, billing, daily weekly, and monthly reports, P&L, accounts payable/receivable

Handled negotiations and meetings with builders, city & state government

Coordinated logistics of man power and equipment of up to 20 concurrent job sites

Assisted with marketing strategies; managed commercial division

20th Century Fox Los Angeles, CA 2000-1993

Post Production Executive / Post Production Coordinator

Completed over 35 A-List Feature Films in Post Production after principle photography

Post Production management, budgeting, planning and negotiating with industry unions for supporting staffing

Managed budgets of up to 47 million dollars for Post completion

Responsibilities included: Securing sound stage(s), sound editors, arranging color houses for fill, color and quality, working with the editor, and with the Producer of each film

Arranged the ADR, Automatic Dialogue Replacement and Foley, M&E Music and Effects, arranged a Title House, and Trailer artist, arranged for the creations of the DCP Digital Cinema Package

Created workflow charts and Post Story boards to deliver quality projects within strict deadlines and budgets

Scheduled man power, color, sound, editing, score and sync

Ordered duplicates from Technicolor 1000-4000 of each film(s) including: ID-4 Independence Day, Broken Arrow, Volcano, Titanic, Cast Away, She’s The One, Fight Club and The Edge

Post Production Coordinator for Anastasia and Carried the Carnet to Paris France for the premier and international press junket

Organizing the logistics of the international press junket

EDUCATION

UCLA, Los Angeles, CA 1987-1985

Moorpark Junior College, Moorpark, CA 1985-1983

Royal High School, Simi Valley, CA 1984-1982

CERTIFICATIONS

Several Security and Surveillance Certifications available upon request.



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