Vijaylaxmi bisht

Mobile: 098******** E-mail: acw5uf@r.postjobfree.com

Play a responsible role in an organization that enhances my skills and capabilities. That challenges my

Competitive and fast track growth opportunity.

7 years of rich and diversified Experience in YSA. (Your Spending Account) Armed with Problem solving, Decision making and Researching skills coupled with strong focus on numbers with proper planning and strategy. Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment. Well versed with excellent analytical, communication, presentation and relationship building skills.

SNAPSHOT

Presently associated with Aon-Hewitt as Team Developer

Adroit at:

oManaging operations and ensure all Service Level Agreements (SLAs) are met on TAT & Quality.

oDealing with FSA (Flexible saving account).

oAlligned with most critical client (FSA).

oMaintaining the quality with deliverance of dedication and commitment.

EMPLOYMENT PROFILE

Aon-Hewitt ( September 2008- till date)

Aon-Hewitt is a world leader in HR Outsourcing and consulting business specializing in Benefits Administration, delivering a complete range of integrated services to help companies manage their total HR and employee costs, enhance HR services, and improve their workforces.

Job Role as a Team Developer

Processing Claims (Health care: online, paper claim, and debit card claim).

Worked with COE team (CENTER OF EXCELLENCE).

Working on healthcare, dep care claims

Dealing with critical client AHN (Aon Hewitt Navigator).

Dealing with Premium claim.

Responsible for good quality with production.

Identifying process improvement opportunities.

Achievements:

Given mentoring to the new batches

Handling Workflow of Critical client from last 2 years.

Promoted to advanced claim processor after 1 year.

Promoted as a Team Developer afterwards

Got the Gold Award and Star of the YSA from the management.

Worked with IBM-Daksh (January 2006 to 2008)

IBM Daksh, also known as IBM Global Process Services, is a business process outsourcing (BPO) firm that was formerly known as Daksh eServices. IBM integrated Daksh into its BPO services in 2010 and merged all the Indian company's back-office outsourcing functions into a single entity renamed IBM Global Process Services.

Job Roles as a Customer care Executive

Processing Claims (Health care: Online source)

Follows PHI (protected health information), Delivery a 99.8% Quality with good production.

Worked with the Manager to identify process improvements by identifying issue, quality problems and recommends solutions.

Team building and mentoring

Analyzing the e-mail and document attached

EDUCATION

B.A pass 2002 from Delhi University

Schooling from K.V.S. through C.B.S.E board

IT SKILLS

Knowledge of Microsoft Excel, Word, Power Point etc.

Proficient in Basic Computer Applications.

Good exposed to Internet Operation.

Applications & Tools:

Total Benefits Administration (TBA), Mainframe, Citrix-Imaging, Lotus Notes, Microsoft Outlook, Integrated Internal Reporting System (IIRS),

PERSONAL DETAILS

Present Address : House no 215-C Sataym enclave near vivek vihar police station Delhi-95

Husband’s Name : Mr. Mukesh Bisht

Language Known: English, Hindi

Hobbies : Netsurfing, Listening Music

Qualities : Enthusiastic, Energetic & Good Team Player

Date:

Place: (Vijaylaxmi bisht)

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