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Customer Service Data Entry

New York, New York, United States
October 20, 2016

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Norma Vazquez

***-** ****** **** #****

Kew Gardens NY 11415

(917-***-**** Cell


Bernard Baruch College, New York, NY

Candidate for Bachelor of Business Administration Degree

Major: Management


Maxem Medical NY, NY March 2010- Present

Billing Specialist

• Post Patient visits

• Create and Maintain Patient files

• Process Patient Demographics

• Maintain updated work logs for Company

. Train new employees

. Handle phone inquiries

New York Life

Financial Advisor ( Temp Job) NY, NY March 2009-July 2009

Assigned to BBSC Department. Processing paper work for Regulation 60.

Follow up calls for LOA.

4kids Entertainment

Accounting Associate NY, NY September 2007-December 2008

Maintained and processed specifically assigned large corporate customer accounts. Duties involved bookkeeping, account management, organizing customer files, coordinating with various vendors and handling all customer inquiries.

Stroheim and Romann

Customer Service/Data Entry/Administrative Assistant LIC, NY October 2006- June 2007

Assisted the manager in speaking with clientele, and maintaining and updating customer accounts. Spoke with various customers, individuals as well as large corporations, to place orders and handled all customer inquiries. Performed data entry, kept inventory, updated client accounts by sending out receipts and any notifications.

Dickard Widder Industries

Customer Service/ Data Entry Maspeth, NY September 2005- June 2006

Processing and managing all aspects of incoming and outgoing orders, including writing and sending customer’s status reports, updating delinquent accounts, and scheduling prompt deliveries. Performed various receptionist duties involving maintaining inventory, answering phones, and answering customer inquiries.

Teachers Insurance and Annuity Association College Retirement Equities

Transaction Processing, Coordinator NY, NY March 1987 - December 2004

Processed annuity application by entering data into the Annuity Contract Issue System and a variety of remittance types from computer printouts. Analyzed ledger accounts and ensure compliance with corporate auditing guidelines and operational procedures. Handled special problem cases from extremely sensitive plans. Assisted with new plan start ups or plan changes for existing customers. Trained less experienced transaction processing associates. Ensured that productivity and quality numbers meet corporate and/or management standards. Maintained and oversaw performance of fellow associates by reviewing the accuracy of their work.

Amalgamated Bank of New York

Customer Service NY, NY May 1985 February 1987

Managed account records, answered telephones, and provided customer service on a daily basis. After receiving training performed account reconciliations.

A & E Stores

Manager NY, NY April 1982 –May 1985

Duties included monitoring and updating inventory, devising employee schedules, updated stock, handled purchase transactions, as well as


Bilingual, Certified as Microsoft Office Specialist (April 2006), Proficient in QuickBooks, PowerPoint, MS Excel

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