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Customer Service Microsoft Office

Location:
Woodbridge Township, New Jersey, United States
Posted:
October 20, 2016

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*.

*.Asha Patel

*. ** Jefferson St Metuchen NJ *8840

3. Phone: (732) *** ****

4. acw5t0@r.postjobfree.com

5. Objective

6. Seeking a management position to help develop professionals and add value to the organization

ii.

1. Summary

2. 13+ Years of extensive experience managing store operation, resources, inventories

3. Planning, budget tracking, Risk Management, day to day store operations. 4. Business and analysis skills with excellent communication & professional skills.

5. Ability to adapt to fast changing skills and work. 6. Team player with good interpersonal skills.

7.

8. Education

9. Bachelor Commerce (South Gujarat University, India) iii.

1. Skills Set

2. Business Skills:

3. Good communication and interpersonal skills

4. Strong planning and organizational capabilities 5. Task Schedule, Priorities and track deliverables 6. Managing issues and risks

7. Effective team building and coaching skills

8. Priority Setting

iv.

1. Analytical Skills:

2. Problem solving skills

3. Team player

4. Drive for Results

5. Quick learning capabilities

6. Ability to work independent with minimal supervision v.

1. Technical Skills:

2. Windows Operating system

3. Microsoft Office

4. Email Outlook

vi.

vii.

1.Professional Experience

2. McDonalds (New Jersey, U SA)

3. Department Manager May 2003 – Nov 2015

viii.

1. Responsibilities:

2. Managed the local store operations and crew members to deliver outstanding customer service

3. Proactively executed measures to ensure quality, safety, and cleanliness within the restaurant

4. Administered and strictly enforced food safety measures to allow for pleasant and safe customer experience

5. Consistently reviewed customer feedback to improve store experience and operations

6. Resolved customer complaints effectively

7. Handled the cash register counts and performed cash audits to confirm assets earned and reported

8. Reviewed store sales and trends to manage inventory effectively 9. Determined appropriate levels of inventory to maintain and analyzed overall unit costs of inventory

10. Coordinated with vendors for food and supply orders and shipments 11. Executed the hiring and subsequent onboarding process for new crew members (including I-9 paperwork processing)

12. Coached and trained new crew members about expectations and procedures 13. Reviewed store trends surrounding volume of customer visits (slow/peak times) to allow efficient crew member scheduling

14. Performed a systematic approach to scheduling crew members based on store needs and individual schedule constraints

15. Supervised shift crew members to proactively identify and resolve any issues 16. Cultivated pleasant environment to enhance crew members’ satisfaction and commitment

17. Assisted crew members with food preparation and ordering during peak times to optimize customer experience and eliminate lost sales 18. Demonstrated versatility in completing tasks across different areas (i.e. HR, front-end, kitchen, etc.)

19. Attended trainings to continuously develop as a competent professional 20. McDonald Managed location:

21. Avenel

22. East Brunswick

23.Marlboro

24.New Providence

25. South Plainfield



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