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Manager, Information technology

Toronto, Ontario, Canada
October 20, 2016

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IT professional with more than ** years of experience working in IT field in Oil and Gas, ISP, Non-Profit, Inventory and Retail industries with multi offices. The experience includes Team Management, Hands on and Management experience in IT Infrastructure, Operations, Networking, Storage, Virtualization, Strategic Planning, Data Center, Cloud Computing, Managed Services, IT Service Delivery and Project Management life cycle, from initial planning and development to implementation. Extensive experience in overseeing the infrastructure, setting up and optimizing the services to ensure high availability, optimal performance and improving system security. Well versed in working with Enterprise Standards and Architecture principles and framework, Policies, Frameworks and working under pressure to meet deadlines. A strong team player who is services oriented and possess outstanding customer service and problem-solving skills. ITIL certified. Working toward Cyber Security Management certification.


WAN, LAN, Networks, Midrange Server infrastructure, Virtualization, Storage

Broad experience in various IT Infrastructure

IT Infrastructure and Operations Management

Service Delivery Management

Managed Services environment, Data Center, Mobility Solution

Vendor management and relationship

Extensive experience working on project with vendor involvement

Ability to analyze situations and solve problems

Excellent communication skills with expertise in creating and maintaining relationships for internal, business stakeholders and client facing

Managed projects to reduce IT infrastructure and operations foot print

Planning skills and focus on mitigation of risk strategy

Organized and goal oriented with strong leadership and human resource skills



SOFTWARE: Windows 2003/2008/2012 Server, Active Directory, LDAP, VMware, Blackberry Enterprise Server (BES), SharePoint, Citrix, Microsoft Unified Messaging telephony, SolarWinds Orion, Syslog, Commvault,Symantec Backup

HARDWARE: HP, Lenovo, IBM, DELL and Blade Servers, Cisco Routers, ASA Firewall,Cisco and HP Layer 2 and 3 switches, Wireless devices, Wireless Access Points, Barracuda 400 Spam filtering and Web filtering

STORAGE: Lefthand, HP and EMC SAN, NAS

EMAIL SERVER: MS Exchange Server 2003/2007/2010, Domino Lotus Notes

SECURITY: Enterprise Anti-Virus (Kaspersky, Symantec, McAfee, Trend Micro), Cisco ASA Firewall, Spam Filtering

DATABASE: SQL Clustered 2008/2012


Manager, Information Technology August 2012 - Present

Canadian Breast Cancer Foundation

Responsible for CBCF Infrastructure, IT operations, Architecture design and its Network and Voice connectivity of local and wide area infrastructure cross the country with multiple time zone. Responsibilities include Network, IPSEC Site to Site VPN, DMZ, SQL servers, Voice, Enterprise Email, Infrastructure Optimization, Maintenance Process, Vendor Management, Purchasing IT related requirements. I am managing a team of network/system administrators, technical support as well as key vendors and consultants.

Managed CBCF infrastructure, disaster recovery site, on-premises and data center colocation, servers, workstation, network (WAN/LAN), Active Directory, Mail Server, BES server, SAN, Clustered SQL servers, Virtual and physical environment, Cisco devices including switches and ASA firewall, Telephony, Microsoft Unified Messaging (VOIP), Citrix farms for 350+ nodes and 8 remote offices

Maintained highly optimized WAN connections and recommended proper solution to increase the connection efficiency between remote sites

Supervised the day-to-day planning, Infrastructure design and team activities to support IT Infrastructure and operations of technology

Managed the planning, development, execution and support of technology architecture

Continuous assessment and supporting of current and new technology and IT strategy to provide the most effective solution and meet the business requirements and changes

Contributed to define of internal Service Level Agreements (SLA) that meet business expectations

Ensured that quality and capacity management are addressed by enterprise monitoring tools and standards

Implemented IT policies, governance, change control procedures and IT maintenance process

Ensured the business requirements follow IT enterprise standards and policies

Produced technical specifications to purchase all required equipment for CBCF infrastructure

Participated and Managed Architecture, Design and deployment for infrastructure

Provided the quality assurance of project deliverables by overseeing junior staff

Managed Network Optimization project to increase the performance between multi offices

Evaluated and assesses new technology options and migration of applications and infrastructure to managed services, public cloud,IaaS, PaaS, SaaS, office 365, Microsoft Azure and Hosted Voice (VOIP) solution

Recommended and migrated some services and application to the cloud following the best practices

Improved network security by fixing the vulnerability, access control and implementing the appropriate tools

Anticipated and resolved problems to ensure that the deliverables are completed within budget, to the highest quality, meeting or exceeding expectations

Ensured that security and various data classifications and requirements are addressed with enterprise standards

Ensured that all IT teams follow the incident management process

Assessed current state of network infrastructure and developed target state for infrastructure

Selected and managed the security vendor to provide security roadmap and base line and ensure the best practice is followed

Implemented monitoring tool to improve system health, multi-databases performance and identifying the needs to upgrade and implementing the new technology and troubleshooting

Optimized and support production and UAT VMware farms and virtual infrastructure

Provided recommendation to migrate VMware and managed the technical requirements of the project activities from initial planning to implementation to support business requirements

Implemented High Available mail servers (exchange 2010 ) Solution

Managed RFQ/RFI and technical process for managed services and cloud solutions

Managed MPLS network technical assessments project and worked with carriers to provide the optimized solution

Managed the migration of Cisco switches project from initial planning and development to implementation

Selected the vendor and Implemented the Cisco Wireless solution for CBCF office

Managed installation and upgrading the Clustered SQL servers 2012 and GP Dynamic project from initiation for technical requirement to implementation

Managed BES solution for employees with different policy to meet business requirements

Provided managed backup solution to support business availability

Planned and managed IT operations, infrastructure and vendors for annual CIBC Run for the Cure event for 1000s participants to ensure availability of IT services prior and during the event

Participated as a technical lead in RFP process and scoring for CRM SaaS model for technical requirements

Played a key role in vendor selection process for infrastructure and applications operations

Provided metrics and reports for overall network performance and up-time

Assisted IT director to provide financial budget forecasting for operations and infrastructure during the annual planning cycle

Developed business case justifications and cost analysis for IT initiatives

Provided leadership for IT team in the absences of IT director

Conducted performance review for direct reports and participated in hiring of technical team

Coached direct reports by providing ongoing feedback to ensure achievement of department and individuals

Lead lifecycle of all infrastructure equipment

Coached direct reports by providing ongoing feedback to ensure achievement of department and individuals

Managed consultants, key vendors to support the infrastructure

Provided input for business cases, purchase requisitions, SOW and contracts

Managed IT operation activity for IP telephony, data, emails and network activities during the merge with other organization while providing the optimized solution with minimal business interruption

Delivered IT operational costs reduction by contract negotiation, while ensuring the continuation and enhancements of services for data center, hardware, software and maintenance agreements

Managed and implemented the latest server-client anti-virus, intrusion detection systems based on best practice solution to increase the security, and ease of management

Implemented ITIL based IT service desk ticketing system with survey, inventory, asset and change control modules

Provided the capacity planning documents for VMWare, Exchange, Citrix and SAN storage

Reduced spam emails to zero using advanced configuration for Barracuda spam filtering

Provided L3 technical support when required

Network Supervisor / Administrator May 2008 - August 2012

WIS International – International Inventory

The Company was using old and unstable hardware and configuration. I organized network optimization, migration of hardware and software upgrades and the purchase of IT / Network equipment for 2 offices with multiple time zone, data center and mobile users, Cisco devices and IPSEC site to site VPN, DMZ. Position also covers network support services activities, operations management, mentoring the direct report. Responsibilities include managing remote offices and mobile users, data center, network, virtualization, telephony, video, vendor management.

Maintained highly optimized WAN / LAN connections with 3 remote sites including data center and recommended proper solution to increase the connection efficiency

Supervised the day-to-day IT Infrastructure and operations

Optimized, supported, and maintained IT network infrastructure for wide geographical area for 1500+ nodes

Implemented monitoring tool to improve system health, databases performance and identifying the needs to upgrade and implementing the new technology and troubleshooting

Planned and Implemented the migration of ESX VMware Farm to VSphere for 4 host servers

Managed the complex EMC SAN storage implementation project from initial planning, vendor selection, and development to implementation, data migration from HP to EMC VNX SAN

Successful migration of Windows 2003 to Windows2008 servers and AD with minimal interruption of network

Successful migration of 6 Citrix presentation server to Xenapp5x for business applications

Successful migration of MS office 2003 to MS office2007 for the head offices and mobile users

Successful migration of BES server solution for 400 users with minimal impact on users

Managed and implemented the Exchange migration 2003 to exchange 2010 project

Managed network administrators and technical support activities

Managed hosted and on-premises Data Center, IT equipment including servers, Cisco devices, SAN, SharePoint, Voice, Citrix and VMware

Managed key vendors and consultants for IT operations and infrastructure including data center

Lead lifecycle of all infrastructure equipment

Managed the migration of data center colocation project from initial planning, vendor negotiation to implementation

Managed the vendors for hardware, software and data center solutions including contracts negotiation

Produced technical specifications to purchase all required equipment for infrastructure

Installed, managed and optimized the virtualized environment

Actively worked in implementation of failover solutions for servers and network equipment’s to ensure minimum interruption for business and its customers

Optimized and upgraded the Commvault central backup server

Maintained highly secured network environment with zero intrusion

Managed and implemented the latest server-client anti-virus, intrusion detection systems based on best practice solution to increase the security, intrusion detection and ease of management

Provided the solutions to improve the network efficiency based on network monitoring report

Managed and supported the Nortel BCM 400 Voice system, Telephone systems, Polycom Video Conferencing

Provided forecasting for operations and infrastructure requirements during the annual planning cycle

Implemented IT policies, procedures and IT maintenance process

Member of change advisory board (CAB) and security committee, a committee responsible for ensuring change process and security standards are followed

ICT Specialist/ Network Administrator March 2001 – November 2007

ENI S.p.A Group, International Oil and Gas Company

The company main office was new, all systems were implemented from scratch. Responsibilities covered infrastructure planning, networks and the purchase of IT / Telecom equipment in the main office and remote sites.

Supervised Helpdesk Technical Support services activities and solved technical problems

Implemented, supported, and maintained ENI ICT network infrastructure for 4 remote sites spread over wide geographical area for 2000+ nodes

Successful migration of ENI Windows NT domain to AD 2003 domain with minimal interruption of network/email

Maintained highly optimized WAN connections with ENI’s 4 remote sites and recommended proper solution to increase the connection efficiency

Planned, implemented a central backup system and contributed in planning a worldwide disaster recovery

Centralized client configuration for firewall, antivirus, auto-protection, and intrusion detection using Symantec and McAfee Anti-Virus

Maintained highly secured network environment with zero intrusion and loss of data

Implemented and maintained high availability of email service using clustered configuration of ENI’s Domino server

Reduced spam emails to zero using advanced configuration for Symantec Mail Security for SMTP

Selected IT vendors, produced technical specifications for ICT requirements, and recommended best offers for projects

TECHNICAL SUPPORT/HELPDESK October 1996 – March 2001

APADANA, Internet Service Provider

Provided technical Support and troubleshooting to the customers via phone, email and in person

Installed and supported LAN and Microsoft network for local offices


Bachelor of Science Degree in Computer (Software)

Courses: Project Management (PMP), MS Exchange, CCNA, MCSE, Cyber Security Management (work in progress)

Certificates: ITIL v3 Foundation certification

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