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Customer Service Sales

Location:
Angers, Pays de la Loire, France
Posted:
October 20, 2016

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Resume:

Mobile :(067*******), home: (098*******) E-mail: acw5rv@r.postjobfree.com

OBJECTIVE

To effectively apply myself in a professionally challenging environment in a manner that positively benefits the organization’s goals and

Objectives and contributes towards my career development.

ACADEMIC EDUCATION

Particulars

Year

Institute / University

Courses

MASTER IN INTERNATIONAL MANAGEMENT

Marketing specialization

2011

Angers University, FRANCE

International marketing and business, cross-cultural management, e-marketing...

LICENCE IN INTERNATIONAL MANAGEMENT

2009

Angers University, FRANCE

Management, Marketing, Finance, HR, Supply chain management...

TWO-YEARS TECHNICAL DEGREE IN BUSINESS MANAGEMENT

2008

Angers University, FRANCE

Business development, management, interpersonal communication...

PROFESSIONAL EXPERIENCES

October 2014/February 2016

CONVERGYS is the world leader in customer support with over 130,000 team members in more than 150 countries. I was based in Angers (France) and our contractor was CANAL +, the first provider of pay channels in France. I performed the work as an engagement team member in accordance with the contractor and the final customer.

Operational Technical Support

My key responsibilities included:

Diagnosing origin of the problem encountered by the customer.

Solving technical issues of our digital decoder.

Sending the appropriate equipment or hardware.

Identifying customers profile and preferences.

Selling subscriptions (cross-selling).

Developing brand image and highlighting the products (TV channels and TV programs).

Keeping the customer satisfaction in mind by considering their complaints and bringing an appropriate answer.

Business skills :

IT and Technical ability (TV reception and broadcasting, digital decoder, customer database, specific software).

Verbal communication, over a thousand call each month (politeness and courtesy is essential).

Solving problems and dealing with objections, it involves good listening ability and reactivity.

Conflict resolution and customer satisfaction (empathy and patience)

Sales (several times employee of the month and firsts places in sales challenges)

Boomerang, Crowdfunding start-up

June 2012/June 2014

BOOMERANG is a new crowdfunding website that was aborted due to a lake of financing. It was supposed to be launched in the U.S.A. and was addressed to people having a project that can’t be funded by the mains crowdfunding websites like Kickstarter. It gives also the opportunity to build links between the funders and the project owners in order to create funding communities.

Business associate and Marketing Manager

My key responsibilities included:

Studying the US market of crowdfunding.

Defining marketing strategy and opportunities.

Building the marketing plan and the business model within the business plan.

Implementing strategical and operational tools.

Thinking of future communication plan.

Business skills :

Business development.

International marketing.

SWOT analysis.

Market research, analysis and strategy (crowdfunding in USA).

August 2011/January 2012

SOCIETE GENERALE is one of the major bank in France and Europe. I was based on the Regional Headquarter in Rennes, there is 8 Regional headquarters in France divided up according to geographical location. Mine was in charge of Western France (18 departments).

Marketing assistant

My key responsibilities included:

Analyzing weekly figures of all the bank branches.

Reporting to the managers of the different branches their goals and achievement.

Organizing event driven action/sponsorship in order to increase visibility and brand image with students and young working persons.

-Quiz Team: Student competition within each university build a team and have to answer questions.

-Beach Rugby: On the occasion of the Rugby World Cup we organized a tournament between young rugby men on the beach.

-Students fair: I represented the company on the exhibition stand to inform young people about the company and offered goodies.

Managing goodies, advertising posters and equipment needed in the event driven action.

Business skills :

IT skills (Microsoft Office)

Autonomy, initiative

Reactivity (Bank crisis)

Team work

Organization

Planning meetings

Project management

January 2010/June 2010

ALLO’NATURE is a company that manufacture and sell organic cosmetics. It is located in Angers for more than 10 years and their gross sales is rising year after year due to their knowledge of the organics products and the care taken to manufacturing. The flagship product is organic epilating wax, but also alum stone and Aleppo soap.

International sales representative

My key responsibilities included:

Developing customer portfolio focused on beauty salons by direct marketing (Mailing, phoning, door-to-door

Selling products at an organic cosmetic fair.

Finding new supplier for Aleppo soap

Negotiating with suppliers in Aleppo (Syria) during a 3 weeks business trip.

Business skills :

Client acquisition (prospecting)

Direct marketing

Product knowledge

Negotiation with Aleppo soap suppliers in Syria (that leads to an increase of net profit by over 20% on this product)

Multi-cultural and languages

November 2008/March 2009

AL RAI LOGISTICA COMPANY is a Kuwaiti company, leader in contract logistics, freight management and integrated supply chain management solutions in the GCC and Middle-East. It is merged with NK EXPRESS company since 2008. Over 350 employees work for it in 5 GCC countries. I was based in Dubai.

HR assistant

My key responsibilities included:

Implementing an annual appraisal system with employees.

Explaining the purpose of such a project to employees.

Analyzing the results of the appraisal.

Managing HR daily matters like payroll

Organizing HR meetings in Dubai with the HR managers of all GCC countries.

Reporting in detail the meetings

Business skills :

Good communication

Interpersonal skill

HR knowledge (Work laws in GCC

IT

OTHER SKILLS & EXPERIENCES

University

Ambassador

Represent the University of Angers in North Carolina Appalachian State University (USA).

Present the different fields and courses that American students can follow in Angers.

Implementing a partnership between the two Universities.

Meet students in order to convince them join the exchange program.

Abu Dhabi Awards

Conference Session in ENGECON university

St PETERSBURG (RUSSIA)

Represent the University of Angers in St Petersburg ENGECON University (Russia)

Present the different fields and courses that American students can follow in Angers.

Implementing a partnership and an exchange program between the Universities.

Attend courses about: -How to do Business in Russia

-Culture and History

Pass the final exam.

Meet students in order to convince them join the exchange program.

INTERESTS

PERSONAL DETAIL

Sports:

-6 years Basket-Ball (Regional Level)

-3 years Football

-3 years Karate (Green/Blue belt)

Travels & Foreign culture:

-Arabic countries : Syria, Morocco, UAE

-Europe : Spain, Italy, UK, Netherlands, Poland,

Czech Republic, Monaco, Andorra,Turkey.

-Russia : St Petersburg

-USA : Ohio, Florida, North Carolina, New-York,

California, Nevada

Date of Birth: April 14, 1986

Nationality: French

Languages: French, English, Spanish and Arabic

Marital status: Married, 1 child

Gender: Male

GEOGRAPHICAL WORK PREFERENCE

AVAILABILITY AND REFERENCES

Can travel abroad for official assignments.

References will be made available on request.

Available now.



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