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Administrative Assistant Microsoft Office

Fayetteville, Georgia, United States
65,000 Annually
October 20, 2016

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Sharon Bilyeu

*** ********* ****

Fayetteville, GA 30214



33+ years experienced office professional with special skills and strengths in:


•Coordinating Multiple Activities

•Customer Relations

•Attention to Detail


•Special Projects

Skills Summary

Proficient in Microsoft Office products, Word, Excel, PowerPoint, Adobe, Windows OS, internal business software applications, PeopleSoft.


CNA Large Accounts, Atlanta, Georgia 1999-2016

CNA provides insurance solutions that allow our customers to better manage their risks and grow profitably. Our broad portfolio enables us to respond to a wide range of business risks while focusing on the specialized needs of our insureds in construction, manufacturing, technology, healthcare, professional services, financial institutions and small business.

Administrative Assistant/National Accounts

Provide administrative and customer support to National Accounts AVP and support staff.

• Produced countrywide reports for Sales teams regarding new business submissions and renewed business for cross sell purposes.

• Maintained report information for AVP regarding new business, rate, retention and profitability.

• Coordinated corporate meetings and conferences including making travel arrangements, and organizing corporate assignments for events, and selling conference materials.

• Coordinated trade show attendance including registration, travel arrangements, meeting appointments and dinners, communications with attending staff, customer follow-up.

• Maintained complete and up-to-date inventory of marketing materials ensuring the current material was available.

• Filed expense reports for AVP.

• Performed follow up with outstanding "to do' lists, accountability, and "old business" still requiring action.

Sharon Bilyeu Page 2

CNA Personal Lines, Duluth, Georgia 1996-1999

Department worked with agents/brokers and Insureds for their personal property and casualty insurance needs.

Administrative Assistant/Sales Technician/HR Assistant

In this position I was a shared service with the AVP of Personal Lines, Comptroller of Personal Lines-Southeast, and Human Resources.

• Set up annual contracts with agents to sell CNA personal insurance and monitored their commission payouts.

• Monitored business conducted by these agencies and their licenses.

• Assisted Comptroller with excel reports and letters as needed.

• Assisted the Human Resources Manager with recruiting, screening and compiling records as needed for compliance.

• Helped to coordinated special projects.

• Coordinated production and mailing of annual contacts to agents contracted to do business with the Personal Lines Department.

Continental Insurance (purchased by CNA in 1996), Duluth, Georgia 1983-1996

Personal and business insurance sales and claims.

HR Assistant 1989-1996

Clerical Supervisor/Bond Claims 1987-1989

Administrative Secretary, Regional WC & Regional Rehabilitation Managers 1985-1987

Unit Clerk, Claims Department 1983-1985


Wisconsin Indianhead Technical Institute

Rice Lake, Wisconsin

General Studies Coursework (1 year)

University of Wisconsin-Barron County, Rice Lake, WI

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