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Manager Customer Service

Marysville, Ohio, 43040, United States
October 20, 2016

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Melissa Parrotto


*** **** *** ******

Marysville, OH 43040

Highly motivated and dedicated management professional seeking a career opportunity within a growing organization. A detail-oriented team player with a commitment to excellence and quality. Proven success in utilizing critical thinking skills and prioritizing tasks in a fast paced work environment.

Core Areas of Expertise

● Staff supervision and Training

● Client retention

● Fraud prevention

● Lending

● IRA management

● various computer skill

● Collections

● Business Development and Networking

Professional Experience

Personal Banker/New accounts: R ichwood Bank Plain City,Ohio 2015 to present Outstanding customer service, including running and balancing a teller drawer daily. Balanced ATM, used automated scanner to scan teller daily work. Opened new accounts and closed accounts. Assisted customers with financial needs and concerns. Quest leads daily and made successfully. Senior Collections/First party: C ommunity Choice Financial Dublin,Ohio 2 013 to 2015 Assists large financial institution with past due collections. Managing accounts past due up to 60 days, and making payment arrangements, while following through with a large route. Online Billpay Associate/Specialist: Fiserv Corporation Dublin, Ohio 2 012 to 2013 Assisting Clients and sponsors with most financial institutions (ex: Bank of America) online billpay using Peoplesoft based query systems. Contacted Sponsors and client payees to conduct payment investigations. Also walked Sponsors through updating IP addresses and assisting with questions related to their online billpay system.

Assistant Store Manager: OUAC Corporation, Clothes Mentor Upper Arlington, Ohio 2 012 Retail Management

Opened a newly established retail store, trained new employees, created merchandising displays. Successfully expanded my customer portfolio and increased company sales by managing and maintaining social media websites and other advertising sources. Maximized store profits when purchasing merchandise for store resale.

Cash Office Manager: A ce Iron and Metal Columbus, Ohio 2 010 to 2011 Responsible for all cash transaction including but not limited to amounts exceeding $100,000 dollars. Managed staff and provided training. Managed all employee payroll within organization. Branch Manager: F irst Service Credit Union Columbus, Ohio 2 008 to 2010 Managed Staff and provided training for staff improvement. Was involved in branch growth and increasing branch financials. involved in business networking and new business development. Managed personal and commercial lending pipelines. Handling cash transactions over $100,000 dollars.

Assistant Branch Manager: Charter One Bank, in-store location Columbus, Ohio 2 007-2008 Managing staff members i.e. scheduling of all branch employees. Retaining and growing client base. Adhering to monthly and daily goals for branch. All branch audits and staff audits. Networking and advertising for new business, including visiting new businesses on a weekly basis. Vault and cash handling responsibilities in amounts greater than $100,000. Branch Manager: U nion Savings Bank Westerville, Ohio 2001 to 2007 Opened new branch and hired new staff. Business networking including after hour events. Managed all staff responsibilities and staff training. Top Mortgage lender, retail, FHA, Commercial, Building and bridge loans. Also, second mortgages on a daily basis. Education

Devry University

Business Administration major and Business Information technology minor. Columbus State Community College

Pre-Law major with English minor


Notary Public, State of Ohio


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