Kimberly Nicole Upshaw

****-* ******** **., ******, Georgia 31721

acw5qn@r.postjobfree.com

Tel: 229-***-****

Personal Statement

Honest, confident and hardworking individual, who possesses self-discipline and the ability to work with the minimum of supervision. Able to play a key role throughout the business to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solution clearly and accurately. Work Experience

Medical Center Representative (Sep-2015 - Present) Phoebe Physician Group, Albany, Georgia

Obtain and enter accurate demographic information. Schedule appointments for patient.

Handling incoming/outgoing call, correspondence and filing. Faxing, printing, photocopying, and scanning.

Maintain confidentiality.

Make calls to reschedule appointments when necessary. Escalate calls to physicians/practice manager/medical assistant. Reminding puts of cancellations/no-show policy.

Answer questions and offer other information, as requested, to provide patient-focused. Demonstrate good customer service.

Responds to irate callers in a professional manner. Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures. Performs other related duties as assigned by supervisor or manager. Collect, search, and enter patients insurance information. Unit secretary (Jan-2011 - Sep-2015)

Phoebe Putney Memorial Hospital, 417 3rd Avenue

Meeting and greeting patients and visitors.

Data entry, faxing, shredding.

Answer telephone and direct calls to appropriate staff. Schedule and confirm surgeries.

Maintain patient confidentiality.

Handling incoming and outgoing calls.

File and maintain records.

Receive and route messages or documents, such as laboratory results, to appropriate staff. Eyewear consultant (Jan-2005 - Dec-2010)

Lenscrafters, Albany Mall

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Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Describe merchandise and explain use, operation, and care of merchandise to customers. Compute sales prices total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare sales slips or sales contracts.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, security practices.

Maintain records related to sales.

Place special orders or call other stores to find desired items. Exchange merchandise for customers and accept returns. Clean shelves, desks, counters and tables.

Help customers try on or fit merchandise.

Pretested patients before initial eye exam with optometrist. Assisted patients on the proper placement and removal of contacts lenses. Prepare merchandise for purchase.

Filing, faxing, and shredding.

Scheduled eye and contact lens exams.

Police cadet(secretary) (Aug-2003 - Mar-2005)

Albany Police Department, Albany, Georgia

File and maintain records.

Analyze data to determine answers to questions from customers or members of the public. Perform duties, such as straightening magazines to maintain lobby or reception area. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Make copies of correspondence or other printed material. Data entry, faxing, shredding.

Customer service

Provided forms that officers needed for patrolling. Saleswoman (Feb-2003 - Aug-2003)

Stein Mart, Albany, Georgia

Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security

practices.

Arranged and displayed merchandise to promote sales. Help customers try on or fit merchandise.

Education

High School Diploma - Monroe (Aug-1994 - Jun-1997) http://www.resume-quickly.com/templates/preview3.php?id=3201171&rsid=MzIwMTE3MQ== 9/30/16, 5:51 PM Page 2 of 3

Comprehensive High School, Albany, Georgia

Diploma - Albany Technical College, Albany,

Georgia

(Oct-2002 - Dec-2004)

Skills

-Excellent verbal and written communication skills.

-Exquisite penmanship.

-Ability to work in a team structure.

-Ability to plan organize and prioritize work.

-Ability to obtain and process information.

-Kind, helpful, imaginative, versatile, thoughtful, open-minded.

-Easy-going, humorous, understanding, creative.

References

LaChaka Barney Pate- house supervisor- Phoebe Putnet Memorial Hospital/ 229-***-**** Dr. Lindsay Cruel- ob/gyn- 229-***-****

Candace Williams- surgical technologist- Phoebe Putney Memorial Hospital/ 229-***-**** Daphine Mathis- RN- Phoebe Putney Memorial Hospital/ 229-***-**** http://www.resume-quickly.com/templates/preview3.php?id=3201171&rsid=MzIwMTE3MQ== 9/30/16, 5:51 PM Page 3 of 3

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