Shezly Claramunt **** Bay Rd #***. Miami Beach, FL 33139

Mobile 305-***-**** acw5qi@r.postjobfree.com

OBJECTIVE

Seeking position with a company that utilizes my extensive knowledge of organizational programs, scheduling coordination, staff management and technical communication to positively contribute to organization.

EDUCATION

Miami Beach Sr. High School - 4 Years - High School Diploma - General Studies

Miami Dade College – Business Management // Hospitality Management

WORK EXPERIENCE

The SLS South Beach Hotel – Executive Assistant to the Sr. VP of Hotel Operations

•Performed a wide range of clerical and administrative duties to support the day-to-day operations of a full executive team within three sister properties.

•Scheduled and maintained in-house meetings, meeting space blocking, daily reports and other correspondences.

•Created and revised proposals, contracts, e-mail and other documents.

•Coordinated travel and stay arrangements for executive team as well as completed the necessary expense reports.

•Received, detailed and corrected budget/P&L and flash reports to send to Sr. Vice President.

•Distributed company-wide announcements regarding all executive manners.

•Answer, directed and assisted all calls as well as hosted and coordinated all conference calls between regions.

•Developed strong and professional relationships with hotel guests, VIPs and high profile guests from pre arrival to post departure.

•Managed all VIP reservations and request all throughout.

Katsuya Restaurant, F&B Manager (started as Lead Hostess)

•Supervised supervisors, host stand, servers, and bartenders in daily planning and operations, and created a motivating "term spirit" environment to increase staff productivity.

•Prepared nightly floor plan managing staff in-time and reducing labor cost.

•Pre-planned large party events with set menus and house accounts with the events department.

•Completed bi weekly payroll for FOH and BOH employees with all vacation/pto paperwork.

•In charge of social media department, answering reviews and building guests relationships.

•Continuously monitored food preparation to avoid food waste.

•Accountable for SOP updates on a monthly basis.

•Ensured detail oriented service to all guests throughout the evening creating long time relationships.

•Accountable for meeting important nightly and weekly report deadlines.

Bank of America, Teller

•Processed safe deposit box and loan payments.

•Opened new customer accounts and closed existing accounts at customer request.

•Provided customer assistance with balance detail and other inquiries.

•Oversaw processing of night deposit bags.

•Referred customers to appropriate financial services and products as required.

•Handled all customer complaints and issues with high professional courtesy.

•Cashed checks and processed deposits upon balance and signature verifications.

Hakkasan Restaurant Lead Hostess - Cocktail Server

•Supervised and trained the host team throughout the shift - operated OpenTable

•Ensured reservations were made accurately and all requests were followed through.

•Answered all incoming calls and made all necessary calls.

•Ordered office materials as needed.

•Interacted with all guests in a professional manner at all times ensuring luxury guest service.

•Completed nightly reports and calculated weekly and monthly budgets.

•Attended all staff and manager meetings.

•Took guest’s drink orders, made suggestions on drink selections, beverage knowledgeable.

•Worked with MICROS and iiGenesis as POS

Lapis Spa at The Fontainebleau Hotel // Spa Concierge

•Operate telephone switchboard to answer screen or forward calls providing information taking messages or scheduling appointments with therapists/technicians

•Greet persons entering establishment determine nature and purpose of visit and direct or escort them to specific destinations

•Manage group bookings internally creating pricing plans according to client needs

•Informed all guest of Spa Menu and made service suggestion according to the desire of the guest

•Worked closely with manager to solve all guest issues

•Took form of payment from guest at the end of each service

•Worked with e-mail marketing and responses to inquiries

LANGUAGES

Fluent in English, Spanish and Catalan.

SKILLS

Computer Literate (Microsoft Office, E-mail, Internet, Opera, OpenTable…)

Advanced HTML and SEO knowledge.

Excellent communication and leadership skills.

Analytical thinker

Competent Researcher

Fast learner and great trainer.

Detail oriented and sharp organization skills.

References Are Available Upon Request

Contact this candidate