ROBERTO C. OSMA

* ******** **** **** *****, NY 11755

516-***-**** acw5qd@r.postjobfree.com

Objective

Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of all programs. Maintain continuous lines of communication, keeping the President/CEO informed of all critical issues. Serve as the management liaison to the board; effectively communicate and present critical operational matters at select board of directors and committee meetings.

Experience

Vice President of Managed Services 04/02/2016

Delta Group- Farmingdale, NY

Develop the execution of new business plans and strategize the technical operations.

Provide marketing and sales direction on target audience/business.

Be fully aware of industry trends and any dynamics that will help the day-to-day drive more revenue.

Head all Managed Services operations (remote management, project development and infrastructure solutions) for multiple clients.

Director- Global Operations/Project Development 03/19/2014 – 04/02/2016

Maintech- Cranford, NJ

• Head International operations and US-Based Technical Support Center (L3-L4 Support).

• Managed all activities of planning, organizing, sales, controlling resources, procedures and protocols to achieve specific KPI goals.

• Providing solutions and P&L projections for all IT related projects, and managed a Global Project Management Team.

Program Manager 11/19/2012- 03/19/2014

Maintech- Wallington, NJ

• Head the operations on a $5MM workstation refresh project for TD Bank

• Designed/created ticket system to track time stamps and man hour (QuickBase). The ticket system was designed to manage T&E and provide a 30K view of the progress of the project and overall percentage of completion.

• Provided price models (options) for RFP (Request for Proposal)/ SOW (Statement of Work and spoke during a presentation on behalf of operations; when Maintech was short-listed.

Global Operations Manager 11/1/1997- 11/19/2012

Maintech- New York, NY

• Provided monthly global “server performance” data to the Managing Directors of Morgan Stanley.

• Head International transition for Maintech and onboarding new employees (TUPE) – London (2008), Hong Kong (2009) and Tokyo (2010).

• Presented global financial planning and risk analysis reports/requests for capital- purchase hardware/servers.

• Managed tape backup operations (Storage Tek libraries) globally.

Education

Wilson Tech

06/1997-6/1999 Technical Electronics

Awarded VICA trophy

References

James Cherubini- Morgan Stanley/Executive Managing Director: 212-***-****

Bill D’Alessio- Maintech/ Sr. Vice President of Enterprise Operations: 973-***-****

John Kamen- Delta Group/ President/CEO: 631-***-****

Joe Pizzo- TD Bank/Sr. Project Manager: 856-***-****

Linkedin References

https://www.linkedin.com/in/roberto-osma-a294b645

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