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Customer Service Technical Support

Location:
New York, New York, United States
Salary:
$80,000
Posted:
October 20, 2016

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PAUL HUXTABLE

**** ***** ******, *******, *** York 11432ǀ (917) 767-6778ǀ acw5pu@r.postjobfree.com

Seasoned MS Certified Professional; strong technical documentation skills and good understanding of network hardware; results oriented and experienced in collaborating with infrastructure and engineering teams; demonstrated ability to create network diagrams and configurations; track record in using good organization, helpful communication and timely response and resolution to consistently deliver optimum customer service; seeking opportunity in the areas of Hardware and Networking in a technology driven environment.

KNOWLWEDGE ǀ SKILLS ǀ ABILITIES

Conceptual, analytical and creative problem solver.

Strong written and verbal communication skills.

Strong presentation and public speaking skills.

Team building, collaboration and networking.

Exceptional interpersonal and client relations skills

Detail-oriented, pro-active and professional

Able to follow instructions and be accountable

Strong time management and quality standards

TECHNICAL SKILLS

Active Directory Administration ǀ Exchange Server Administration ǀ Exchange Server Migration

Creative Suite 6 ǀ Dreamweaver ǀ Adobe Photoshop ǀ Adobe Flash ǀ Office365 ǀ MS Lync ǀ PDA ǀ ServiceNow

Systems Support ǀ Administration ǀ Programming AS in COBOL

Amazon Web Services, MS Azure

TCP/IP ǀ HTML/XHTML ǀ Shell scripting ǀ PowerShell ǀ Airwatch MobileIron

IBM DB2 AS\400ǀ MySQL LDAP Oracle ǀ WordPress Sharepoint

Windows Vista/XP/7 ǀ BMC Remedy ǀ Confluence ǀ xMatters ǀ Bomgar ǀ Salesforce ǀ Nagios ǀ Solarwinds

WORK EXPERIENCE

June 2016 – Present Rockefeller Group Inc. Manhattan, NY

Desktop Support Level II

Provided White Glove Support to VP/Directors/Managers

Imaging of windows workstations - MDT/SCCM/Absolute Manage

Use video conference devices. Consoles\Projectors

Use Footprint ticket management system.

Use MS Office 365/Outlook 2016.

Worked with remote access tools Teamviewer, GotoAssist, Logmein.

Working Mobile Devices, Android/Iphone/Blackberry and MDM console (mobile Iron)

Working with Desktop, Laptop, Printers.

September 2015 – March 2016 Estee Lauder Manhattan, NY

Desktop Support Level II

Provided White Glove Support to VP/Directors/Managers

Network Engineer, for Main Distribution Frames.

Imaging of windows workstations - MDT/SCCM/Absolute Manage

Use video conference devices. Consoles\Projectors

Use MS Office 365/Outlook 2016.

Worked with remote access tools Teamviewer, GotoAssist, Logmein.

Working Mobile Devices, Android/Iphone/Blackberry and MDM console (mobile Iron/Airwatch).

Working with Desktop, Laptop, Printers and Apple workstations.

June 2015 – December 2015 Time Inc. Manhattan, NY

Desktop Support Level II

Hardware & Software Support of users.

Device imaging and workstation deployments using MDT, Acronis.

Working with Desktop, Laptop, Printers and Apple workstations.

Using MDM Console (Airwatch)

March 2015– May 2015 Mizuho Bank Jersey City, NJ

Desktop Support Level II

Hardware & Software Support of users.

Provided White Glove Support to VP/Directors/Managers

Device imaging and workstation deployments (Ghost).

Working with Desktop, Laptop and VDI Terminals.

Using Citrix Storefront, and XenDesktop.

Active Directory, Landesk, Powershell.

August 2014 – Dec 2014 Dealer Track Lake Success, NY

Network Operations Engineer Level 1

Contribute to constant improvement of service delivery.

Run AS\400 Queries and reports.

Work with Server 2008/2012, virtual servers and server farms; monitor MSMQ, Blade Servers

Create and update documentation for on-boarding new Managed Services clients.

Research and deploy best practices at all Managed Services.

Assist in vendor escalation and interfacing as required for products and services.

Set up telephone systems using the Avaya Phones portfolio to facilitate conference calls

July 2014 – Aug 2014 New York North Shore Long Island Jewish Hospital New York, NY

PC Analyst

Installed and maintained hardware/software and deployed workstations.

Provided White Glove Support to Directors/Doctors

Working with Desktop, Laptop and VDI Terminals.

Operated AD Server 2008, MS Exchange 2007, switches and routers; migrated mailboxes to Office 365.

Configured Apple Mac Tablets and Blackberry and IPhone email access; provided support for RSA Token.

June 2014– Jul 2014 Sumup Advisory Inc. ǀ NY Montefiore Hospital New York, NY

Service Desk Representative

Provided technical support and conducted in depth troubleshooting for multiple products and devices.

Installed Citrix Software and deployed workstations; installed and maintained printers.

Working with Desktop, Laptop and VDI Terminals.

Manage Service-Now ticketing system and participate in LiveChat support as required.

March 2013 – May 2014 Align Communications Inc. New York, NY

NOC Engineer/ IT Service Desk Rep

Managed and support customer servers, phone systems and circuits remotely, and schedule and perform proactive onsite visits. Monitor networks and applications using SolarWinds monitoring tools.

Provided White Glove Support to CEO/Executives.

Created new user accounts with the Postini service, guaranteeing security and compliance.

Worked with MS Exchange Server 2008 and AD Server 2010.

Managed in-office service calls and repairs and procured new hardware, and software.

Worked on all shift rotations, provided support for RSA Token Access, VDI workstations and Citrix Consoles.

Deployed Win7 workstations and performed mailbox conversions (Office 365).

Liaised with various vendor services, Dell, Wsye, IBM, Lenovo.

Using Casper remote mac access.

February – March 2013 Critical Mention New York

Overnight Production Manager

Managed cloud media streaming applications, created new user accounts and provided user support on different platforms.

Managed multiple broadcasting site locations (National) and edited media clips using different file formats.

October 2012 – January 2013 Federal Reserve Bank of NY

End-User Support – Level II (Consultant)

Provide Support for Microsoft Lync, Windows 7, Lotus Notes Version 8.5, Encrypted Hard Drives and RSA Token Access, Desktop/Laptop and Mac devices.

Procured new hardware, software, licenses and peripherals and enabled New User Provisioning via Active Directory.

Managed MS User State Migration Tool and provided systems administration for Windows File and Printer Server and Microsoft Exchange Server 2003.

January 2010 – September 2012 Federal Aviation Administration New York, NY

Technical Support Specialist (Consultant)

Provided Level II support for Enterprise Windows 2003/2008 Network Platform, Desktop/Laptop and Mac devices, Lotus Notes Version 8 and Sametime Messaging.

Built DELL 2850/2950 Rack Servers; setup multimedia equipment for VTC conferences; enabled Ghost Imaging and MS USMT for Windows 7.

Installed MS Office 2010 products; utilized MacAfee Endpoint Encryption and Retina Security Software.

Performed function of Vendor Repair Liaison.

November 2011 – March 2012 MSC Direct New York, NY

Technical Support Specialist (Consultant)

Provided Level II support for Token and Blackberry RSA Users and technical support for Desktop/Laptop and Mac devices.

Performed basic networking functions, TCP/IP; utilized Citrix Software and enabled Active Directory Windows 2003/2008 Network Platform

Prepared technical documentation and training for employees and provided support for RSA Token Access.

October 2006 – May 2010 The McGraw-Hill Companies New York, NY

System Security Administrator (Consultant)

Installed and supported WinXP and Lotus Notes on Laptops for Enterprise Windows 2000/2003 networks.

Performed the migration of 16000 accounts from Windows 2000 to 2003 Exchange Server

Conducted inventory and audit of Active Directory and Exchange Servers and performed service maintenance.

Provisioned and maintained remote access accounts VPN, RSA Token and Blackberry.

Worked with electronic ticketing systems Remedy, EDI and Magic

Provided Desktop Support for onsite Business Executives; provided technical documentation and training for new-hires along with computer based training and video tutorials and media formatting.

August 2006 – October 2006 BlueCurrent Inc. New York, NY

PC Technician (Consultant)

Installed PC’s and servers for the NYC Department of Education; Installed Windows XP and Lotus Notes on Laptops; performed server builds and wireless configurations.

Scheduled and traveled to client locations for pickup and delivery of equipment and respond to urgent situations that need onsite attention at client locations.

May 1995 – Mar 2006 Bloomberg LP New York, NY

Special Project Rep (Trading Systems)

Installed and repaired Frame Relay, Direct Dial, T1, T3/E3 and ISDN circuits; designed router configuration and circuit installation of user sites.

Managed over 10,000 trading accounts and served as Critical Service Rep for four major accounts: Merrill Lynch, Citibank, Bear Stearns and Mellon Bank

Provided systems administration for Windows Server 2000, single domain (A/P Department) inclusive of Firewalls, Gateways and Print Queues and resolved technical failures in a timely manner.

Automated application monitoring tools, and provided technical expertise for application upgrades.

Prepared technical training and process documentation for team

May 1990 – May 1995 New York City Transit New York, NY

IT Analyst

Performed software and server support for IBM Network and AS400 Mainframes; assisted with critical system outages, software upgrades, and capacity planning.

Coordinated with business executives, software experts, help desks, and data source teams in a 24x6 availability environment

EDUCATION

La Guardia Community College, New York, NY

AS Applied Science, Computer Programming

CERTIFICATIONS

ITIL Foundation (in progress)

Government Security Clearance: Yes

Security Awareness Training /SAT from DOT 2011/12

Microsoft Certified Systems Engineer (MCSE 2000/2003)

Microsoft Certified Systems Administrator (MCSA 2000/2003)

MS 70-298 Design Security for MS 2003 Network

Microsoft Certified Professional (MCP)

IBM Lotus Notes Client Support Release 8.05



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