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Customer Service Sales

Houston, Texas, United States
October 20, 2016

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F. Lee Croucher

***** *******

Cypress, TX *****



Production oriented healthcare operations and organizational development leader with 20 years experience looking for a new challenge in healthcare.

• $175,000,000 in claims management and oversight.

• Managed personnel and operations staff with 5-7 direct reports, 50 employees.

• $500,000-$1,000,000 Increase in Annual Revenue/Business Development through Successful Governmental RFP/ Bid Preparation and Execution.

• Increased staff retention through effective, relational, and fair management.

• Expanded Revenue Potential through Extensive Revenue Cycle Consulting.


• Problem Solving

• Revenue Cycle Consulting

• Project Design/Management

• Personnel Direction/Mentoring

• Customer Service

• Call Center Operations

• Budgeting

• Flowcharting

• Business Development

• Microsoft Office


FLC Consulting - Independent Review Cycle Consultant 2012-2015

Select Billing and Consulting, Ltd 1993-2011

COO Operations, VP Sales,

• Directed senior staff in operations, sales, marketing, and customer service.

• Oversight of billing, patient accounting, and management of staff.

• Oversight of call center operations management personnel.

• Developed, won, and implemented governmental bids and projects.

• Efficacy in project design and development.

• Maintained Major Client relationships with large clients such:

Memorial Hermann Hospital, Harris County Hospital District, The University of Texas Medical Branch, Medical Clinic of Houston, Citizens Medical Center, Angleton Danbury Medical Center and Hermann Memorial Northeast Medical Center, Medical Clinic of Houston, numerous rural facilities.

Select Billing and Consulting, Ltd 1988-1992

Vice President

• Managed joint venture start-up of billing and consulting company operations.

• Directed marketing and sales process for billing and consulting to hospitals and physician practices.

• Grew company from "start up" to managing over 125,000 active patient accounts.

• Developed successful new strategies for consulting and account management systems to major hospitals including insurance revenue cycle programs and lien management programs.

• Personally responsible for major client development and customer service, through sales and call center operations, on $125,000,000 accounts annually in managed, current receivables.

• Developed client portfolio while providing customer service for major hospitals and banking(credit card) groups such as : The Methodist Hospital, Hermann Hospital, American Medical Int'l., HCA, Clinics.


University of Houston (Main) - B.S. Public Administration/Business Administration

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